Kingsbury Court Surgery - Ratings and reviews
Reviews
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Review titled Bad practice
Rated 1 star out of 5
by denise-smith06@outlook.com - Posted on 19 December 2023
How on earth can receptionist decide who can see a doctor, how ridiculous, not are not trained in health. No wonder the A & E are so very busy. I was advised if my chest infection did not feel better after antibiotics to see my gp...but the receptionist will not allow it
Visited December 2023
Review titled Kingsbury Court Surgery
Replied on 20 December 2023
Dear Denise. We are dismayed to hear that you are dissatisfied with your recent experiences at Kingsbury Court Surgery. Please email: kingsburycourt.admin@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners. Kingsbury Court Surgery.
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Review titled Great Practice
Rated 5 stars out of 5
by Carole Georgina Barbara Heath - Posted on 17 October 2023
I never had a problem with this surgery, yes when you ring at 8am you are in a queue but 90% of the time you get either a telephone appointment or a face to face one. they are very good at giving you results of any test, my twice now I've had swabs done on a wound the first time I got a telephone call, the second time a text message both telling my to go and pick up a prescription, swab done on Friday text message on the following Tuesday. Well done Kingsbury Court
Visited October 2023
Review titled Kingsbury Court Surgery
Replied on 18 October 2023
Good afternoon, Carole. Thank you so much for such wonderful feedback. This has been passed to the team. Best wishes. The Partners.
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Review titled Rude receptionist
Rated 1 star out of 5
by Olga - Posted on 31 March 2023
Have been with them since 2016:some doctors /nurses are very professional and compassionate (especially nurses that perform annual cervical screening tests), I also had some GPs that were absolutely incompetent and unjustifiably arrogant. Nowadays, since the NHS is so broken I don't see the point going somewhere else as most likely everywhere is the same situation with appointments and availability, however I must agree with all other reviews regarding the receptionist or receptionists that work at Kingsbury. Today I received my blood tests back that had a few abnormalities (you can see it on the Airmid app). My health concerns are of a very sensitive subject so it was very thrilling for me to talk to GP regarding those results. When called for an appointment had a receptionist who told me that " unfortunately there're is no appointment available for you today as its nothing serious anyway, just keep calling next week"... I could understand that there is no appointments today however how dare someone who doesn't know anything about me, my health and medicine whatsoever say something like that. You just cant do that. This practice really need to review their receptionists' behaviour and hire someone who is more resilient and customer focused. Chatbots have more personality than some of the surgery staff.
Visited March 2023
Review titled Kingsbury Court Surgery
Replied on 04 April 2023
Dear Patient We are dismayed to hear that you are dissatisfied with your recent experiences at Kingsbury Court Surgery. Please email: kingsburycourt.admin@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards The Partners. Kingsbury Court Surgery.
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Review titled One of the worst surgeries I have ever been to
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Been with the for over 5 years and I don't why I am still with them. Probably I can't be bothered to change. You can never reach them for an appointment There is an option to call and book if availble appointments on the same day by calling at 8am and 1pm. Minimum wait on the phone 30-40 minutes. When join the queue over the phone you are on 10 - 12 position.but by the time they answer the call either 8.30 or 1.30 or later than that. 10 or more calls to answer and book immediate appointments. Once answered says no appointments available. Google has over 50 reviews and average 2 star or below. Once went for an appointment and I was 2 minutes late. Anyway Once checked at the reception waiting for another 15 or minutes and I don't hear they calling my name. So popped into reception to ask what's happening. Nurse said give few mire minutes and later she comes and telling me , the Doctor is not in his consultation room. And no body knows where the doctor is.. then had to see a nurse after. It is funny no one knows what's happening in that place. They should close that surgery where we would be kicked out I think. What a shame
Visited January 2023
Review titled Kingsbury Court Surgery
Replied on 11 May 2023
Dear Patient We are dismayed to hear that you are dissatisfied with your recent experiences at Kingsbury Court Surgery. Please email: kingsburycourt.admin@nhs.net detailing your concerns as well as your contact details, and the Partners will investigate and provide a full response. Kind regards. The Partners. Kingsbury Court Surgery.