Kings Road Medical Centre - Ratings and reviews
Reviews
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Review titled Unprofessional Staff
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Worst clinic ever, do not sign up for them to be your practitioner. Half of the time their phones do not work, not able to get ahold of a doctor to be seen unless you call 4+ days and email. Very rude reception staff, do not apologize or ever address the service. It’s been the same story for three years that I have been assigned to the clinic, waiting for a slot to be opened up at a different clinic to be honest NhS should take away funding if they can not offer a decent level of service. In past they have sent me to A &E for different antibiotic instead of prescribing a new one, etc. horrible horrible practice and attitude. After I had the above experience received a letter about their staff not accepting 'aggressive' behavior. I was beyond professional in all of my conversations, their staff were leaving the door open saying bad words and arguing about chocolate while I was seen 20+ minutes late for my appointment. NHS should replace the staff and start over in this location.
Visited March 2024
Kings Road Medical Centre has not yet replied.
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Review titled Clinic Service and Receptionist Issues
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
From my perspective, the receptionist exhibited unprofessionalism, dismissiveness, and unhelpfulness. It's important to note that booking an appointment at this clinic isn't very straightforward, and the receptionist's attitude felt more like suggesting that if you couldn't secure an appointment or were dissatisfied with our services, you should consider changing your GP. Furthermore, I've been advised to receive a series of five injections within a two-week timeframe. I managed to get the first injection, but I've encountered difficulties in scheduling the subsequent ones. The clinic has informed me that there is no one available to administer the next injections, leaving me unable to complete the required series of five injections within the recommended two-week timeframe. Their response has been that they cannot do anything about it, which is concerning given the importance of timely medical treatments. I hope the clinic will address these issues promptly to ensure the well-being and satisfaction of its patients. Additionally, I hope they will improve the appointment booking process to make it more accessible and efficient for all patients.
Visited September 2023
Review titled Kings Road Medical Centre
Replied on 20 November 2023
Dear Patient, Thank you for taking time to leave your review. I am sorry to hear about your experience with Kings Road Medical Centre. We take patient feedback seriously and discuss anonymized patient feedback in our team meetings. This ensures that our staff are made aware of all patient feedback and we are able to develop and improve the service we provide to our patients. Thank you again for taking the time to raise your concerns. If you would like to discuss your concerns in more details please contact me directly via email on wlccg.krmc@nhs.net or on 0207 3529568. Kind Regards, Agnieszka Jaruga Deputy Regional Manager
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Review titled What an unprofessional practice!
Rated 1 star out of 5
by Rado - Posted on 23 March 2023
I have been trying since January to book an appointment over the phone but after waiting over an hour each time they just cut off or once they answered and been told they will call back and iam still waiting since February there call back Then i been to A&E twice and they did help me and advised to visit my GP Regarding their app i've tried 7 times online consultation and been waiting for a reply as a sort of customer care but nothing happened and iam still waiting Anyway iam moving to another surgery but have to leave my feedback to help other patients sharing honest experience
Visited February 2023
Review titled Kings Road Medical Centre
Replied on 20 November 2023
Dear Redo, I am sorry to hear about your experience but I am glad you found the time to share your feedback with us. We work hard to make sure we provide high quality service and I am sad to learn that it was not the case this time. We take patient feedback seriously and discuss anonymized patient feedback in our team meetings. This ensures that our staff are made aware of all patient feedback and we are able to develop and improve the service we provide to our patients. Thank you again for taking the time to raise your concerns. If you would like to discuss your concerns in more details please contact me directly via email on wlccg.krmc@nhs.net or on 0207 3529568. Kind Regards, Agnieszka Jaruga Deputy Regional Manager
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Review titled Yet another dreadful experience.
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
yet once again no one has bothered to put my repeat prescription through. Lady in the chemist was extremely helpful, she managed to track the prescription to find out it had been approved but not sent. So once again that means going without medication for another 4 days. A sorry is not good enough now as it keeps happening to myself and other people, so i don't need to speak to anyone from the surgery. Just speak to your staff to ensure this doesn't keep happening to myself and others.
Visited February 2023
Review titled Kings Road Medical Centre
Replied on 20 November 2023
Dear Patient, Thank you for taking the time to raise your concerns. I'm sorry to hear about your experience with obtaining your medications on time. I encourage you to contact me directly via email at wlccg.krmc@nhs.net so I can closely investigate your situation. I apologize once again and look forward to hearing from you. Kind Regards, Agnieszka Jaruga Deputy Regional Manager
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Review titled Service by receptionists is very poor
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
For the past 19 years, I have been booking appointments on behalf of my husband but, suddenly, today they had an issue with me doing so, saying that there was no consent form. I understand the relevance of consent when reviewing results and consultations but not for booking an appointment. Even if this was a new rule, I had spoken to them only a few days ago, again on the behalf of my husband, and they made no mention of any concern of me trying to book an appointment. This leads me onto my next problem- I called the GP to make a booking for my husband regarding a very serious problem and they gave me an appointment in 4 weeks, not at all considering the severity of the issue I was calling about. They then said to call at 8am to book an appointment so I did but then was still not given an appointment. The way that the receptionists deal with patients is unacceptable. They do not listen to what we are asking for and are very inconsiderate and rude. Another incident, about a year ago, was when my daughter needed a medical form filled out and they said that she had to be at the appointment to fuill out the form. I explained that she would not be able to make it to the appointment times they'd offered as she would be at school and asked for a different option. Their response was to ask whether to then shred the form we had given them. The service used to be great a long time ago but, over the past few years, it has been steadily deteriorating.
Visited January 2023
Review titled Kings Road Medical Centre
Replied on 11 January 2023
Dear Patient, Thank you for your feedback. I am sincerely apologetic for the experience you have had in regards to booking an appointment for your partner at the practice. Unfortunately, I am unable to investigate what has happened due to the review being left anonymously, but I implore you to contact myself on on either 02073529568 or wlccg.krmc@nhs.net so that a resolution can be found as to avoid any delays or disruptions to you or your family's care in the future. Apologies once again and kind regards, Sabri Kosanoglu Assistant Practice Manager
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Review titled Absolutely terrible
Rated 1 star out of 5
by Zenia Chopra - Posted on 05 January 2023
I left a review a few months back and received a response from the Practice Manager to call her back. I called and left a message for her and sent an email too on 22/12/22, still waiting to hear back. This practice yet again messed up my prescription and now I am without my medication as the Pharmacy no longer has it in stock. Such irresponsible behaviour from this practice should not be tolerated and their licence should be curtailed.
Visited December 2022
Review titled Kings Road Medical Centre
Replied on 11 January 2023
Dear Zenia, Thank you for your feedback. I am sincerely apologetic for the delay in receiving a response from the practice. Following on from the phone call we had, I hope I was able to answer your queries and provide a solution to the issue at hand regarding your prescriptions. You can also contact myself on the email provided to yourself at any time if there are any queries you may have or if you require any sort of assistance. Hope I was able to be of help and kind regards, Sabri Kosanoglu Assistant Practice Manager
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Review titled Impossible to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
I was unable to book a simple telephone consultation with a GP (or indeed any sort of appointment) through the app, so I called the practice. I waited 45 minutes on hold. When I finally got through, I was told the surgery is only able to book GP and PA appointments on a same day basis. Even if they are non-urgent telephone consultations. I was told to call at 8am later in the week. To call in at 8am to book a non-urgent telephone appointment seems completely pointless and places undue pressure on reception staff to answer the many, many calls they are flooded with as soon as the lines open. It also means that people with urgent and non-urgent queries are left waiting in the same telephone queue. And finally, as someone who works in a hospital, I am finding it impossible to arrange my own healthcare around my job. At least I am lucky enough that my query is not urgent. I feel incredibly sorry for those who are in real need, but are unable to jump through the millions of hoops it takes to talk to a GP.
Visited December 2022
Review titled Kings Road Medical Centre
Replied on 20 November 2023
Dear Patient, Thank you for taking time to leave your review. I am sorry to hear about your experience with Kings Road Medical Centre. I would strongly encourage you to contact me via email on wlccg.krmc@nhs.net or on 0207 3529568 to discuss your feedback and find solution. Kind Regards, Agnieszka Jaruga Deputy Regional Manager
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Review titled Full blood check up
Rated 2 stars out of 5
by Evanthia Stergiou - Posted on 22 September 2022
I usually do it once per year. They insisted to book appointment at 8:30am when the GP is open from 8:00. The nurse was late and the test was only half of the usual one I do, excluded thyroids, which I asked for and the doctor confirm to me on the telephone that he will include all the blood tests count. The wanted to test again a part of it and again the same late appointment and the nurse to come in the practice after 8:30am.... I do not understand why the staff in the practice cannot be there to perform their duties on time and why they do not book appointments earlier. Pre covid the GP had much better service than now and I do take into account any COVID excuses any more. Especially for the reason that the staff are late. I paid enough taxes for NHS, if the GP are not running well, they should close them down. And when I need to do some tests and I can do it through the GP service, they should give me the service because they exist from the taxes I pay. I have to pay extra now to do all the tests and I still pay the tax for them to be paid. The waiting area was empty both days. It looks like they do not really want to work, but they receive a full monthly salary.
Visited September 2022
Review titled Kings Road Medical Centre
Replied on 07 December 2022
Dear Evanthia, Thank you for sharing your experience. I am sorry to hear that you have not received the service that you were expecting. As we have discussed over the phone I could see in your records that there was no significant delay to your appointments. I have also explained that our staff aim to be on site earlier than their start time in order to prepare for the shift ahead. Unfortunately due to circumstances that are out of our control such as public transport strikes, staff sometimes can run late and we do take full responsibility for that. I am sorry once again that you feel we have not met your expectations. Kind Regards Agnieszka Jaruga Practice Manager
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Review titled Terrible Service
Rated 1 star out of 5
by ZENIA - Posted on 21 September 2022
I had ordered my repeat prescription on 8th Sep. I had a call with the Nurse on 9th Sep to confirm the prescription assuring me that the prescription will be ready for collection in 2 days. I went to the pharmacy on 11th to collect the prescription and they said that they hadn't yet received the prescription. I then called Kings Road Medical Centre, waiting 37 minutes on the phone to speak with someone and they promised me that the prescription will be ready by the afternoon. Today is the 21st and there is still no sign of my prescription. This happens a lot at this GP surgery. Sometimes they forget to send the prescription, sometimes they only issue it for a month when I need it for 3 months each time. Someone needs to look into this absolutely rubbish customer service. I will not recommend this surgery practice to anyone.
Visited September 2022
Review titled Kings Road Medical Centre
Replied on 07 December 2022
Dear Zenia, Thank you for sharing your experience. I am sorry to hear that you have not received the service that you were expecting. I would strongly encourage you to contact me directly on wlccg.krmc@nhs.net or 02073529568 so I can investigate your concerns. Kind Regards, Agnieszka Jaruga- Practice Manger
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Review titled Repeat medication
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
Repeat medication within 48 hours? So why has it been sitting with you for a full day before being approved, now taking it into 72 hours? This is not the first time this has happened concerning my repeat prescriptions. There have been times when my repeat medication has been rejected, leaving me without tablets for 1-3 days, but no one can tell me why.
Visited July 2022
Review titled Kings Road Medical Centre
Replied on 26 September 2022
Dear patient, Thank you for sharing your experience. I am sorry to hear that you have not received the service that you were expecting. I would strongly encourage you to contact me directly on wlccg.krmc@nhs.net or 02073529568 so I can investigate your concerns. Kind Regards, Agnieszka Jaruga- Practice Manger