Kings Cross Surgery - Ratings and reviews
Reviews
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Review titled Dismissive and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
They booked a holistic review with me, cancelled it once for no reason, then cancelled a 2nd time claiming I wasn't due until August, despite me pointing out that I actually do have worrying symptoms that need assessing. The surgery is wasting their time and my time - what pointlessness. I'm not sure if this is down to incompetence or genuine lack of care - but someone there needs to reassess if they really want to help people or not.
Visited March 2024
Kings Cross Surgery has not yet replied.
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Review titled Actively want to not help you
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
Admin staff are usually rude and dismissive. They seem to want to get you off the list without you getting any support. One example is often being told that someone called, when they didn't, and that my appointment request is cancelled and I have to wait until the next day.
Visited January 2024
Kings Cross Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Paolo Gandolfo - Posted on 09 November 2023
I have been registered within this practice for a couple of years now and both clinical and admin staff have been always kind and approachable. The IQportal allows me to interact and navigate their services quite easily and they are delivered timely.
Visited November 2023
Kings Cross Surgery has not yet replied.
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Review titled Dismissive staff
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
Staff are dismissive and rude, including the receptionist and doctor. Cutting patients off while they are talking is incredibly unprofessional. It is not great to be talked down on while you are explaining your own health situation. The surgery's staff needs retraining.
Visited July 2023
Kings Cross Surgery has not yet replied.
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Review titled Lovely people always very helpful and undertanding.
Rated 4 stars out of 5
by Michael E Corby - Posted on 14 June 2023
Sometimes a long wait for phone to be answered. Face to face the doctors are very thorough -the repeat pescription service works well as the medication is with my pharmacy within onr to two days. We do have excellant hospitals to which we can be referred notably Moorfields for Eyes and Ucl. Hospital which have unrivalled expertise. There are diffiulties from time, mainly of co-ordination but these mostly occurr from underinvestment by the government. This system for reviws is at fault as it rejcts words in caps hence Ucl
Visited June 2023
Kings Cross Surgery has not yet replied.
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Review titled Disappointing Admin, App not useful
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
Sadly had a terrible experience with the surgery, sending incomplete and wrong blood test forms, no communication or follow ups on late referrals and app is useless as they never really enable online consultations. Even when they do, they are unreliable in callback timings.
Visited April 2023
Kings Cross Surgery has not yet replied.
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Review titled Very good experience with GP and Nurse
Rated 4 stars out of 5
by Racquel - Posted on 18 April 2023
The Gp who looked after me was very thorough and explained things to me.The Nurse too was very professional and kind.The lady receptionist could have been more polite and kind.
Visited March 2023
Kings Cross Surgery has not yet replied.
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Review titled No answer for a repeat prescription
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
My and my partner have been contacting the GP for over a week now about a repeat medication for our two year old daughter. We are aware that the GP is always busy so we planned everytime (every single time we have this problem) and we are told it's send to out local pharmacy and it's actually not and we have to beg for the pharmacist to give us the medication for our little girl, or they just don't reply at all about it. This last time we have spent a week calling (every time we call we wait for at least 30 minutes) and when we eventually get an answer they tell us that they will talk to the GP and nothing happens. It's not like the doctor took the medicine off, we have it as a permanent prescription and still it is impossible for them to send it after we contact them (hopefully this would be automatic but we have to go through the trouble of contacting them every time and wasting so much energy and time sending emails and making calls for them to send the prescription).
Visited March 2023
Kings Cross Surgery has not yet replied.
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Review titled Great admin team, lovely clinicians
Rated 5 stars out of 5
by Sanyu Kawooya - Posted on 06 February 2023
I had a very polite and efficient interaction with a lovely gentleman at reception on the phone today. The phone was answered promptly, he gave me some additional information and my appointment was rebooked in seconds. Great patient service! I have been with this surgery for years (through 2 of their moves even) and they have always been very helpful.
Visited February 2023
Kings Cross Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Eden C - Posted on 20 December 2022
The young man on reception today took action on my problem immediately and resolved it very quickly, efficiently and professionally (unfortunately the rules for leaving reviews prevent me from naming him) I have always found the staff here to go the extra mile for their patients. It's a great practice!
Visited December 2022
Kings Cross Surgery has not yet replied.