Kingfisher Practice
Hounslow Avenue, Hounslow, Middlesex, TW3 2DYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Kingfisher Practice.
Reviews
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Review titled Disappointing service
Rated 1 star out of 5
by Bandhana Bahanda - Posted on 11 December 2023
I’ve been with this practice for nearly 30 years. I am disabled, and do not have a choice to register elsewhere, as this is closest to me. The front staff are extremely rude, unhelpful and very demoralising. I do find that doctors are very reluctant to help, and lack empathy and people skills. Everyone at the practice need to appreciate that us patients are in need of help and thus, we should be listened to more so. The receptionists do need to be trained more so to be patient and respectful at all times.
Visited November 2023
Review titled Kingfisher Practice
Replied on 12 December 2023
Thank you for taking the time to leave a review, we are sorry that you feel that the staff and GP's are reluctant to help/lack empathy - should you wish to discuss this matter further please contact the practice manager, Nancy Houlihan - nancy.houlihan@nhs.net
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Review titled Un-helpful
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
Not sure how they can be accepting new patients. It is impossible to book an appointment unless it is an urgency. I tried to follow up on tests and could not get anything on line. I called and the earliest they could offer was September. I mentioned I have surgery this week and will not be mobile. It made no difference. The last few doctors I spoke to treated me as if I am below them , not trying to understand my perspective at all. I use private insurance but unfortunately still need a gp referral, and given how difficult it is to get a appointment makes issues pile up. I am looking to change practice
Visited August 2023
Review titled Kingfisher Practice
Replied on 15 August 2023
Hi, Please can I enquire as to which Kingfisher Practice you are referring to ? There are three nationwide. I ask as we are a little surprised as we have lots of appointments available, even this week. Many thanks
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Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
I can not praise the staff at Kingfisher enough from the receptionist who was super helpful and the Doctor who really took the time to really listen to me and address all my health issues. I would never want to register any where else, thank you.
Visited March 2023
Review titled Kingfisher Practice
Replied on 12 December 2023
Many thanks for taking the time to leave a review, it is always appreciated when we receive a good review. We are extremely pleased that you found the staff and GP super helpful and will pass on your comments. Many thanks again for taking the time to let us know. Nancy Houlihan, Practice Manager