King Street Surgery
273 Bedford Road, Kempston, Bedford, Bedfordshire, MK42 8QDContact details and opening times
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Reviews
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Review titled Dr.R was great!
Rated 5 stars out of 5
by Anjali - Posted on 10 October 2024
Had an appointment yesterday, and I was so impressed with Dr.R She explained the situation, and I have Adhd so i struggle to understand sometimes. Dr.r took the time to ensure I understood and even drew a picture diagram to support. Very happy patient :)
Visited September 2024
Review titled King Street Surgery
Replied on 10 October 2024
Dear Anjali Thank you for your kind feedback, it is always nice for patients to take the time to compliment us on their care. We are pleased that you felt Dr R took time to explain everything to you and will definitely feedback to her. Many thanks Alison Ryder Management Team
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Review titled Caring beyond the norm .
Rated 5 stars out of 5
by MR A G LABROM - Posted on 19 September 2024
I am delighted to once again repeat the compliments I expressed some time ago . From a very caring and sensitive receptionist my case was dealt with in a way that that I can & should praise for all involved including my last appointment with the nurse . It's so easy to complain & find fault but how many who complain could ever do as well or better ?! Thanks to all concerned .
Visited September 2024
Review titled King Street Surgery
Replied on 20 September 2024
Dear Mr Labrom Thank you for your compliment, my name is Mrs Ryder and I am part of the management team. As you say it is always so easy to complain and we do appreciate when we received a compliment. These are always shared with the team. Thank you for taking the time to feedback to us
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Review titled Amazing Receptionist
Rated 4 stars out of 5
by Carly S - Posted on 27 September 2024
I popped into the St John’s Branch on the evening of Monday 23rd. I wish I could remember the receptionists name, but she really went out of her way to get the support I needed for my severely disabled brother. She called me on Tuesday 24th to ensure that someone had contacted me (which they hadn’t at this point), so she chased the phone call. It really does make the world of difference when someone genuinely helps and supports you in getting seen, especially when your life is extremely chaotic. Credit where credit is due. She is an asset to your team.
Visited September 2024
Review titled King Street Surgery
Replied on 30 September 2024
Dear Carly Thank you for your feedback, it is always nice when patients take the time to give us their positive comments, these are always shared across the whole team and to the individual concernted too. We are pleased you found our service positive. Kind Regards Alison Ryder - Management Team
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Review titled Exceptional service twice in the last week
Rated 4 stars out of 5
by Anonymous - Posted on 21 August 2024
Firstly, I went to St Johns surgery Friday 16th August around lunchtime. I had several requests that I needed fulfilling - the Receptionist was so polite, courteous and resolved all of my queries in such a friendly efficient way, I thank you. Secondly, I went to St Johns for my Diabetic annual review Wednesday 21st August and the lovely nurse was so professional with a lovely bedside manner that put me at ease, especially when an unexpected problem arose with my health . Two very exceptional experiences from dedicated experienced staff who you are lucky to have. Many thanks
Visited August 2024
Review titled King Street Surgery
Replied on 21 August 2024
Dear Patient, Thank you for taking the time to provide feedback to our surgery. We greatly appreciate receiving compliments from patients who feel well cared for. We are delighted that you are satisfied with our service. Kind Regards John Bacha The management team.
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Review titled Great service
Rated 5 stars out of 5
by Francis Thompson - Posted on 02 September 2024
Attended the surgery on 31st August for a minor surgical procedure. The Doctor involved and her nurse put me at ease and made the whole experience painless and easy. Since the procedure I have not experienced any discomfort and I have not felt that I need painkillers. Overall a first class job. Thank you!
Visited August 2024
Review titled King Street Surgery
Replied on 03 September 2024
Dear Francis, thank you for your review about your minor surgery procedure on the 31st August. The weekend clinics aren't run by King Street, they are part of our Extended access service offering appts in the evenings and weekends so I will pass the review on to Bedoc who supply this service, I do know that the GP and Nurse you saw work for King Street monday to friday so I can pass your comments to them also. Thank you once again for taking the time to feedback Kind Regards Mrs A Ryder - Management Team at King Street Surgery
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Review titled A comedy of errors
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2024
I care for my elderly father 93 and my mother 87. Dad had a stroke a few years back and mum suffers from dementia. Dad had his yearly diabetes bloods done. A few weeks after the diabetic Nurse calls my daughter who is second contact error number 1. I then called the nurse and asked for the actions required for my father and asked her why she contacted my daughter when I was the main carer and first contact, only to be questioned myself about why my daughter was on there ask contact. We done agreed that a fit and stool sample would be taken from him and a urine sample. The nurse told me that she would put a note on the system for king street to take it in as they cant be asked to do this anymore. Error number 2 not done. I called as the stool sample were difficult to get as he has been going when I am not there. The urine one I had was ok to bring just that in for now. She had to contact someone to get guidance and as promised called me back(thank you), yes bring in the sample and they will print the corresponding sheet to go with it. Error number 3 after waiting for the receptionist for finish her chit chat with a colleague I presented her with the sample and explained I was to bring it and the would print off the tests requested. Only to be told there is nothing on his record requesting a urine test and there was nothing she could do. After asking to speak to the Practice manager she found a way of confirming every thing I said then to be told that the sample was no good and a new was required. I said thank you and I understand it wasn't the receptionist fault what had happened error4 to be replied with " well its like you do" and not in a polite way. Its difficult enough caring and watching your parents going down hill, I don't need a practice charged with looking after elderly people to compound the situation. I will be raising a complaint about my and my fathers treatment from a below satisfactory surgery pay rise for Dr and surgery staff? They don't deserve it.
Visited August 2024
Review titled King Street Surgery
Replied on 16 August 2024
Dear Patient Thank you for your feedback. I'm sorry to hear about the issues you've experienced while communicating with our surgery staff. Your concerns are important to us, and I appreciate you bringing them to our attention. We strive to provide clear and compassionate communication, and I apologise if we fell short. I'll ensure your feedback is shared with the team, and we'll work to improve our processes. We are happy to investigate this further. Please provide the patient names and date of birth with brief summary of the complaint through our website at https://kingstreetsurgery.co.uk/suggestions-comments-and-complaints/ Thank you for your understanding and patience. We strive to provide the best possible care for all our patients. Kind Regards John Bacha The management team.
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Review titled Not the great practice it once was.
Rated 2 stars out of 5
by Anonymous - Posted on 25 July 2024
Experience started well,not to long wait on the phone and was given an appointment the same day.I ended up seeing a young doctor who I thought was very thorough and helpful and the doctor said there was something I could be given to help with the problem I was having but to have some tests first. I noticed on getting the results of my tests a different doctor now seemed to be dealing with my complaint,and told me to take the tests again but as this doctor was not the one who did the original consultation and probably not aware of the discussion that was had at my original consultation or they would have realised the way the test results had come out was because of the problem I had gone up there with in the first place. Anyway I had one more test to do,I waited a week after and knowing from before you are not notified of test results,you either have to ring the receptionist or check online,anyway the tests did not find the problem but the problems still there and you never get a follow up with the doctor anymore so I guess I'm stuck with it or have to book another appointment and start all over again.
Visited July 2024
Review titled King Street Surgery
Replied on 26 July 2024
Dear Patient Thank you for your feedback. We're pleased to hear that your initial experience was positive, with a short wait time and a same-day appointment. We appreciate your kind words about the young doctor's thoroughness and helpfulness. We apologise for the confusion and inconvenience caused by seeing a different doctor and needing repeated tests. We understand how frustrating the lack of continuity in your care can be. We are happy to investigate this further. Please provide your name and date of birth through our website at https://kingstreetsurgery.co.uk/suggestions-comments-and-complaints/ Thank you for your understanding and for bringing this to our attention. We strive to provide the best possible care for all our patients. Kind Regards John Bacha The management team.
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Review titled Rudeness on Arrival
Rated 3 stars out of 5
by Annette - Posted on 25 July 2024
My 75yr Mother in Law visited the surgery yesterday 24.07 , she doesn't attend the doctors very often, so didn't know how to sign in using the screen and informed reception that she didn't know how. She was told quite rudely by the receptionist that she would have to learn and get used to it. I understand that this is the new way of signing in, however common courtesy and an understanding of the elderly in todays technical world should be taken into account, she felt intimidated and felt like she was made to be stupid. In fact the patient after her was treated just as badly, by the same receptionist. That said the Dr who treated my Mother in Law was absolutely superb, pity that the receptionist cant take a leaf out of the Dr's book and find some manners!
Visited July 2024
Review titled King Street Surgery
Replied on 25 July 2024
Dear Annette, thank you for your feedback, my name is Alison and I am one of the management team for King Street Surgery. I am very sorry for the way your mother-in-law was made to feel by the receptionist regarding the usage of the touch screen to check in for her appt. In order for us to make improvements and feedback to the staff please can you let me know which of the 3 sites your mother-in-law attended on the 24th July and whether it was morning or afternoon for the appt. We will then feedback to the staff member and at the next staff meeting can feedback to all staff about assisting those who are not sure how to use the screen. Please send an email to myself alison.ryder4@nhs.net. Best Wishes Alison Ryder
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2024
Thank you so much to Dr . When I talked to him about my symptoms he was really understanding and try help . Thank you
Visited July 2024
Review titled King Street Surgery
Replied on 23 July 2024
Dear Patient, thank you for taking the time to feedback to the surgery, we always appreciate a compliment when patients feel they are being cared for. I am pleased you felt the Dr was understanding and helpful. Many thanks Mrs A Ryder Management team - King Street Surgery
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Review titled Rubbish at notifying
Rated 5 stars out of 5
by Alan Moore - Posted on 05 June 2024
My appointment was for 10.00am arrived at 09.50 to be told appointment changed to 09.30 but no one bothered to tell me I was then offered Friday 2 days later. This is the second time within 3 weeks this has happened to me not good enough
Visited June 2024
Review titled King Street Surgery
Replied on 05 June 2024
Dear Alan, Thank you for your feedback. I am writing to apologise for the inconvenience caused by the rescheduling of your appointment and the lack of communication regarding this change. We understand how frustrating this must have been for you. However, I am pleased that you were seen by our health professional at 10:45 AM today, as arranged by one of our management colleague. Please rest assured that we are taking steps to prevent such incidents in the future by sharing this learning within our team. You can leave feedback through our website in future by visiting https://kingstreetsurgery.co.uk/suggestions-comments-and-complaints/ Thank you for your understanding and for bringing this to our attention. We strive to provide the best possible care for all our patients. Regards John Bacha The Management Team