King Street Surgery - Ratings and reviews
Reviews
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Review titled Very good service
Rated 5 stars out of 5
by Nick Dove - Posted on 05 June 2023
I attend the practice last Friday seeking to sort out my prescription, the receptionist was extremely helpful and kind the issue was completed to my absolute satisfaction, this was done in the am period,please thank the person concerned.
Visited June 2023
Review titled King Street Surgery
Replied on 07 June 2023
Dear Nick Thank you for your kind feedback, it is always nice to receive positive comments, I have shared the feedback to the staff team . Many thanks John Bacha Management team
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Review titled Very helpful receptionist
Rated 5 stars out of 5
by Nick Dove - Posted on 02 June 2023
I attended the practice today seeking to amend my prescription, the person working behind the desk was extremely helpful in sorting out a complex issue, which was completed professionally The person who attended to me, in the am period was wonderful, great service, thank you very much.
Visited June 2023
Review titled King Street Surgery
Replied on 06 June 2023
Dear Nick Dove Thank you so much for your feedback, it is nice to hear that your query was sorted and that you felt the our staff was supportive. It is always nice to receive positive comments, we will pass these to the staff team . Kind Regards John Bacha - Management Team
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Review titled Very pleasant and helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
I went to Cater Street this morning 20.06.2023 very helpful and friendly receptionist who listened and help me solve my problem, thank you very much,
Visited June 2023
Review titled King Street Surgery
Replied on 21 June 2023
Dear Patient Thank you for taking the time to feedback to us, it is always good for the team to hear a compliment. We will pass your feedback to the whole team, especially the receptionist on duty at Cater Street 20.6.23 Kind Regards Mrs A Ryder Management Team
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Review titled Extremely poor attitude to the patient
Rated 1 star out of 5
by Iwona Kowalewska - Posted on 20 June 2023
GP makes myself and my friend anxious. I have been there to translate to my friend as he does not speak English. The whole appoitment time was 11minutes and 5 seconds. GP repeted several times that we can speak only about 2 health issues at the appoitment. We raised 2 health issues and disscuss about this. The last thing which we wanted to ask why the referal from GP to the hospital did not arrive? GP send a referral at the end of May but the Hospital did not receive it. GP was agruing that we alredy spoke about 2 issues and he did not want to help us to chase up referal even thought was not health issue. Moreover, GP spends more than 1,5 minutes on his computer which was stucked. It is not patients issue .. this is computer issue which stolen the patient valuable time with GP. Overall the quality, emphaty and professional of this GP is very poor. I do not recommend King Street Surgery if you seroiusly careing about own health.
Visited June 2023
Review titled King Street Surgery
Replied on 25 July 2023
Dear Iwona Thank you for your feedback, my name is Mrs Ryder and I am part of the management team. We do offer a full translation service and try to discourage patients from bringing along friends and family to translate for them. Our GPs try to keep to their timings for appointments which is why they restrict it to 2 health matters. I understand that you feel the GP did not help with chasing the referral letter and that they had some technical issues with the computer. We offer an online consultation service via our website called econsult and this would be an opportunity for you to submit your query. We are sorry you felt the GP was not professional and we do pride ourselves on being a caring practice. Mrs Ryder Management team
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Review titled Phone lines
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Phoned twice today both times got cut off!!!After waiting for ages even when I was supposedly no 1 in the queue. Didn't try again as nearing 12.30 ,lunch time for them and would have been cut off again. Agree with all other reviews ..hopeless
Visited May 2023
King Street Surgery has not yet replied.
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Review titled Unhelpful uncaring reception staff
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
My dad has terminal cancer and to ask for a stronger painkiller I was told I had to make an appointment but all appointments were taken. We have been told by the hospital that the gp will look after him as he has stage 4 end of life cancer in lung and bones. To contact a doctor or paramedic is difficult because the receptionists do not help.
Visited March 2023
Review titled King Street Surgery
Replied on 15 March 2023
Dear Patient, thank you for your feedback, my name is Mrs A Ryder and I am part of the management team. I am sorry for your recent experience where you requested stronger painkillers but were told to book an appt. We would like to investigate this further so that we can listen to the phone call and speak to the staff concerned. Please email the details of your father to us alison.ryder4@nhs.net
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Review titled They shut eConsult at 10 am every day
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
As everyone else says here it is impossible to get an appointment via the phone and they don't let you book online. I called at 8:31 was given a callback and then when they called me back they said all the appointments were gone and offer me one for 2 days later!!!! 1 minute after the surgery opened! But what is really deplorable is that even though they do have econsult which states that "it is available when the surgery is open" they also shut this down before 10 am every day!!! Thus we have no option but to just keep calling every day. If you are lucky to get a phone appointment it is of course at a random time and if you have to attend a F2F one then you simply have to be off your work for the whole day. You are paid by the tax payer. The surgery is underperforming and puts patients at risk. Please reassess this surgery.
Visited March 2023
Review titled King Street Surgery
Replied on 14 April 2023
Dear Patient Thank you for your feedback, my name is Mrs Ryder and I am part of the management team. I understand you are frustrated about not being able to get an appointment. Our econsult number are limited daily in the same way the appointments are, they aren't turned off at 10am. We have an allocated number per day, which are put on to a rota for a clinician or admin person to review, once they have been used each day and the limit reached the system turns off. We open our phone lines at 8.30am each morning and use all the appointments available for that day. Patients have the choice of a phone call appointment, a face to face appt or a video consultation. The callback system is designed to save patients waiting in the queue on the phone and it automatically calls you back once you are at the front of the queue, it doesn't always means there will be appointments available. Our pre-bookable appointments are available one week ahead of the current week at the moment. This will be reviewed once national guidance is confirmed about GP surgeries seeing patients within 2 weeks. Kind Regards Mrs Ryder King Street Surgery
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Review titled Dr I saw today
Rated 4 stars out of 5
by John Devitt - Posted on 01 February 2023
Its been a long time since I was in a consultation with such a thorough and welcoming doctor. I cannot recall her name but she was very very accommodating and her manner was superb. She knew how to talk to people and reassure them and didn't leave any stone unturned. She is an asset to your practice.
Visited February 2023
Review titled King Street Surgery
Replied on 02 February 2023
Dear Mr Devitt Thank you for your feedback, we have checked your notes and you saw Shamaine King, we will of course pass on your feedback to her, Kind Regards Mrs A Ryder - Management team
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Review titled Awful
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2023
This surgery is spilt into 3 different branches. I had to attend the cater street branch today with my daughter. It was terrible. Waiting room was full people coughing everywhere and not 1 window opened! It amazes me how during covid everyone was so worried about hand washing, distancing, airflow...but in a doctors surgery waiting room you dont think to even keep a window open! Insanity. My daughter is 6 so obviously wont wear a mask. I took her there about something that is not catching but now she was sitting in that waiting room for half an hour who knows?! Open windows!!!! Then we also had to wait half an hour after her appointment time without even being told the doctors were running late!
Visited February 2023
Review titled King Street Surgery
Replied on 15 March 2023
Dear Patient, thank you for your feedback, my name is Mrs A Ryder and I am part of the management team. We are sorry for your recent experience at Cater Street site where you felt the waiting room was not being ventilated, did you bring this to the attention of the receptionist on duty? We have since fed back to staff that our waiting rooms need ventilation without patients then experiencing cold conditions. Sorry you were not informed the doctors were running late, where patients use the self check-in screens it isn't always easy to see who has arrived if our staff are on the phones constantly too, however, we will take your comments on board and feedback to staff
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Review titled Impossible to get care
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2023
Told by 111 that I need to be seen within 2 hours- but impossible at this surgery as they only give out appointments at 8:30am. So you if you have any problems at any other time of the day - you categorically cannot be seen, as the receptionists will unhelpfully tell you. Absolutely do not recommend you sign up here
Visited January 2023
Review titled King Street Surgery
Replied on 27 January 2023
Dear Patient thank you for your feedback. My name is Mrs Ryder and I am part of the management team at King Street. We understand from your comments that you feel we did not help you when 111 advised you are seen within 2 hours at a surgery. We do have routine on the day appts released at 8.30am each day but alongside this we also have 2 Duty oncall doctors available daily with whom we book the urgent/emergency slots. 111 can book directly in to our system and have slots available daily for this if they want a patient to be seen. General Practice is not an emergency service and 111 have been asked not to advise patients that they must be seen in 2 hours, this does not help general practice, if 111 feel a patient needs to be seen urgently they should suggest other routes such as urgent treatment centres where they can also refer a patient Kind Regards Mrs Ryder