King Street Medical Centre - Ratings and reviews
Reviews
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Review titled Reception staff member amazing
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Called surgery regarding my daughter needing blood tests and a possible further prescription. Really friendly, helpful lady on reception answered all of my questions and confirmed them with a clinician also booked daughter in for bloods. Really stress free amazing service, thank you so much.
Visited January 2024
King Street Medical Centre has not yet replied.
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Review titled Car park
Rated 3 stars out of 5
by Maria Raper - Posted on 23 September 2023
I had to pop into surgery as I couldn't hear anp over the telephone. She was giving me serious news. Today I received a parking fine in the gp surgery car park £100! I am discussed and wanted to warn other patients!
Visited September 2023
Review titled King Street Medical Centre
Replied on 25 September 2023
I am sorry to hear you've had some serious news. Please contact the practice, we would be more than happy to discuss your concerns and review any paperwork you may have received. At your next visit please add your car registration to one of the two tablets stationed at the reception desk Kind regards King Street Medical Centre
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Review titled Praise as quickly as complain .
Rated 5 stars out of 5
by ALAN LABROM - Posted on 10 July 2022
Once again I can only praise staff involved with my appointment . The nurse involved was extremely /reassuringly knowledgeable & patient /thoroughly explaining issue & course of action . My only negative being they are ,understandably , moving onto an even greater role- well deserved ! Thank you & good luck .
Visited July 2022
Review titled King Street Medical Centre
Replied on 18 April 2023
Many thanks for your positive feedback We're working hard to improve our patient's experience where possible so I know the team will be grateful of your comments Best Wishes King Street Medical Centre
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Review titled Disappointing practice
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2023
After telephone calls and eventually visiting the practice regarding a reoccurring problem I was finally referred to a specialist. The problem was they referred me to the wrong specialist who didn't deal with the problem I was experiencing. When I finally got to see another/correct specialist I thought it was game on and i would get answers. I waited for 5 weeks to get some information and after contacting the surgery several times, only to be told the specialist had not sent any info over yet I contacted the hospital and was told the information was sent to the surgery 3 days after I visited them. Again I contacted the surget and explained this to them and as if by magic they found it. I don't doubt for a minute that they try to be good at keeping patients informed but I found this appalling and the manner in which it was dealt with was pathetic. I wish I had stayed with my old doctor even though it was out of Cottingham where I lived 5 years ago.
Visited May 2022
Review titled King Street Medical Centre
Replied on 18 April 2023
I can see your visit was from May 2022, I'm sorry to hear you have had this experience. We have been working hard to improve our customer service. If you would like to contact the practice to discuss we'll happily look into this for you and resolve any issues you may have and see what we could have done better Many thanks