Reviews

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1. Review titled A Very Positive Experience.

   ★★★★★

   Rated 5 stars out of 5

   by Anonymous - Posted on 08 November 2023

   I contacted the surgery via their appointments web page and filled in the short triage questionnaire. This was quickly assessed by the surgery and I was requested to re-contact them to make an appointment. A little apprehensive about the online method to make appointments but once started, the procedure was quite straight forward. During this period I also spoke with reception staff on the phone and they were extremely friendly and helpful. At my visit to the surgery the appointment time was accurate and the GP was respective and informative of my ailment. It was felt that further investigation was required at the local A&E department where I was asked to attend later that day with a letter supplied by the GP. A&E organised a scan for me and a post scan consultation. Following that visit, Kings Medical Centre quickly contacted me by txt to arrange a follow up appointment with the GP who from that meeting is currently monitoring my situation. What a great service I received from Kings Medical Centre.

   Visited October 2023

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   Review titled King's Medical Centre

   Replied on 09 November 2023

   Dear patient, Thank you for taking the time to provide feedback on the practice. I am glad to hear you have had such a positive experience. We implemented the online triage system in June this year and so far it seems to be working well, and we are glad you feel the same. I will share your lovely feedback with the rest of the team. Many thanks Rebecca Brooks Practice Manager

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