Kimberworth Park Medical Centre - Ratings and reviews
Reviews
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Review titled Phone calls
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2022
Tried to book an appointment,started at 8.30 am and was no 15 in a queue.Says there is a call time limit of 20 minutes then you get cut off and have to start again. How do they expect you to get through in 20 minutes with 14 other people in front.After several attempts recorded voice says there are no more appointments today please try again tomorrow. What a joke .It is now 10.45 and still no answer even though I was no 1 and the phone was ringing but then it was not answered and I was cut off again.Something needs to be done about this as people will be going to A&E when all they need is to see a doctor.
Visited July 2022
Review titled Kimberworth Park Medical Centre
Replied on 21 October 2022
Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We have recently upgraded our telephone systems. Currently we are facing an unprecedented demand for our services. We are finding that patient expectations are far outweighing our current capacity. We are sorry to learn that we have fallen short of your expectations in areas of service and clinical care. We take on board patient feedback for our programmes of continual development and yours will be part of that process.