Kimberworth Park Medical Centre - Ratings and reviews
Reviews
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
After being told to ring in the morning as no appointments left for the day and this being the case for 4 days running and ringing at 8am I decided to ring 111 to get advice and found them to be most helpful actually listened instead of being in a hurry to put the phone down and they got an appointment at the surgery where theres no appointments left!! This practice needs reviewing as it’s putting patients with long term health conditions at risk
Visited January 2024
Review titled Kimberworth Park Medical Centre
Replied on 16 February 2024
We apologise that you had to wait an appointment. We are currently receiving an unprecedented amount of requests for appointments at the moment. The demand on the NHS is exceptionally high and we try to meet supply with demand. On this occasion we have failed to meet your requirements. 111 have allocated appointments in our surgery and these appointments can only be booked by 111 and are unavailable for our staff to book.
-
Review titled Great practice
Rated 5 stars out of 5
by Louise Savage - Posted on 19 July 2023
I attended my appointment today and the reception staff were very polite, the lady checked in my appointment as the electronic system did not work. I saw a lady doctor who was wonderful, she listened, understood and made me feel comfortable and at ease. I left my appointment feeling reassured and happy with the treatment that I received. When leaving the appointment I had another query about a prescription for my daughter, the blond haired lady on reception was lovely, she took time to investigate the pending prescription with the nurse and the problem was sorted out. I have never had any issues with the surgery and I find under the current pressures the nhs are under the staff always try their best to help.
Visited July 2023
Review titled Kimberworth Park Medical Centre
Replied on 16 February 2024
Thank you for your feedback. Thanks for letting us have your rounded and thoughtful comments. We do try hard to work in a team way to achieve the best we can for patients and its pleasing to hear from you that you find so much good about the surgery and our services.
-
Review titled Terrible reception
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2023
I rang this morning at 830am but all appointments had gone, that's fair enough, so because of my "problem" possible hernia sticking out my belly I rang 111 they told me they would be booking me a appointment and so I checked my app and there it was an appointment made for 4pm excellent I thought but it said telephone appointment? So I think ok that's fine, then the surgery phone me to inform me that infact it was a face to face appointment, I have real problems with my mental health issues 1 of which is waiting rooms so I get there on time infact ten minutes early to be told that I should have been there at 3.20 I say no 111 sent me the appointment, the other 2 receptionists were lovely, but the other 1 seemed to already have a bee in her bonnet she was rude and I felt she was aiming her whatever it was at me I'm sick of being treated this way by by 1 receptionist it's not fair to the others who work there or patient's, all the Dr's and staff are genuinely lovely and trying there best in very hard times and I'm sorry I just needed to say something because no body has the right to make you feel uncomfortable or confused
Visited June 2023
Review titled Kimberworth Park Medical Centre
Replied on 16 February 2024
Thank you for taking the time to put a comment on NHS Choices. At Kimberworth Park Medical Centre, we do try to give a good service to our patients and I'm sorry that we have fallen short of your requirements on this occasion.
-
Review titled Brilliant reception staff
Rated 5 stars out of 5
by Gemma - Posted on 01 June 2023
This doctors deserves a lot of praise from my own experience, I understand that everyone has their own experience but I couldn’t thank them enough! Got through in ann afternoon for my little girl who was quite ill after she got home from nursery. Spoke to a young lad on phone who was so helpful, began to look at some appointments within the next few days and wasn’t none left. So he began to ask what was wrong with her which I told him, very thorough with asking questions and made clear to go to hospital if she had started to become worse, which I understood as I am a nurse myself so very impressed with the compassion from reception stafff I then received a call back to say that the doctor would like to see me in the next few hours to which I arrived, brilliant service from him too!
Visited May 2023
Review titled Kimberworth Park Medical Centre
Replied on 16 February 2024
Thank you for your comments. We try hard to provide a good service where all the elements fit together to give our patients the quality of care we would all expect. It’s great to hear from you that you find it all works well for you. Your comments are appreciated, will be fed back to the whole team working here and certainly gives us all a lift.
-
Review titled Highly commended
Rated 5 stars out of 5
by Patrick and Kathleen - Posted on 09 December 2022
I accompanied me 94 year old mother who was treated like royalty. The Dr explained ever step of the process in detail in terms that my mother could easily understand. The receptionist was so helpful when I explained that I would need to travel some distance to accompany my mother. I pay a lot of money for medical insurance and I would pay even more for the level of service that this team provide.
Visited December 2022
Review titled Kimberworth Park Medical Centre
Replied on 02 March 2023
Thank you for your feedback. Thanks for letting us have your rounded and thoughtful comments. We do try hard to work in a team way to achieve the best we can for patients and its pleasing to hear from you that you find so much good about the surgery and our services.
-
Review titled Highly commended
Rated 5 stars out of 5
by Patrick and Kathleen - Posted on 09 December 2022
I accompanied me 94 year old mother who was treated like royalty. The Dr explained ever step of the process in detail in terms that my mother could easily understand. The receptionist was so helpful when I explained that I would need to travel some distance to accompany my mother. I pay a lot of money for medical insurance and I would pay even more for the level of service that this team provide.
Visited December 2022
Review titled Kimberworth Park Medical Centre
Replied on 02 March 2023
Thank you for your feedback. Thanks for letting us have your rounded and thoughtful comments. We do try hard to work in a team way to achieve the best we can for patients and its pleasing to hear from you that you find so much good about the surgery and our services.
-
Review titled Terrible Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
I started my call at 08:29 as it connected it went to 08.30 The time the practice opens Only to be told that I was 11 in the queue How I had been bang on 8.30 when my call was answered by a recorded message. I waited for 40 minutes then told by the receptionist that they had no appointments left. Asked if I could see a nurse practitioner We know longer have one. We only had. Now get this 6 appointments available today! You will have to try again tomorrow I then said oh yes so I am 11 in the queue again or knowing my luck even higher That you don’t have any appointments left! Absolutely ridiculous
Visited November 2022
Review titled Kimberworth Park Medical Centre
Replied on 02 March 2023
Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We are currently under significant demand pressures and our phone lines are always very busy. Our same date appointments are often all taken very early in the morning. You could ask reception for a pre-bookable appointment for a date in the future. Our standard procedure on occasions when the day’s appointments have been allocated and a patient feels they have an urgent matter is that the details are taken and referred to a doctor for assessing and response
-
Review titled Worse than ever!
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
It is now harder and harder to get an appointment at this place. You call at 8:30am, and you either can't get through, or you are queuing to get through, only to be cut off as soon as the appointments are taken. I called for my 3yr old at 8:30 and was position 10 in the queue, at 9:10 I was position 2 and at that point was cut off, immediately rang back and was told all appointment were taken for that day and I would have to try again the next day. That means there were only 8 appointments available for that day. Ridiculous! I called 111 and they advised they had managed to book a telephone appointment with the same GP surgery on the same day! How does this make sense. I have then tried to call for myself today as I have been suffering with my mental health the past few weeks, but yet again I have been unable to get through. I am I supposed to get help and support from my GP when firstly, I have to try and call at 8:30am during the school run and I'm driving, and secondly, they only have about 8 appointments available a day?
Visited November 2022
Review titled Kimberworth Park Medical Centre
Replied on 02 March 2023
Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We are currently under significant demand pressures and our phone lines are always very busy. Our same date appointments are often all taken very early in the morning. You could ask reception for a pre-bookable appointment for a date in the future. Our standard procedure on occasions when the day’s appointments have been allocated and a patient feels they have an urgent matter is that the details are taken and referred to a doctor for assessing and response
-
Review titled First experience not great
Rated 3 stars out of 5
by Paul Hampson - Posted on 18 October 2022
Having recently moved to this GP surgery, I have today tried make an appointment to see a doctor. I first tried to see if I could book by going into the surgery and asking at reception. I was told to phone at 08:30am and make an appointment the following day. I tried calling at 08:30am, it took 10 minutes and 6 attempts to be connected to the queue system in position 14. It took another 33 minutes in the queue to get through to reception only to be told that all appointments had already gone for the day and to call back the next day. It is about time other options were available now that the worst of the pandemic is over. Surgeries should be offering more options to make appointments as it was prior to the pandemic, instead of forcing everyone to call at 08:30am in the morning. You then can still have a long wait to get through and then be told there are no appointments available. This is not good enough!
Visited October 2022
Review titled Kimberworth Park Medical Centre
Replied on 21 October 2022
Thank you for leaving feedback. We are sorry that you have had trouble getting through to us on the telephone. We have recently upgraded our telephone systems. Currently we are facing an unprecedented demand for our services. We are finding that patient expectations are far outweighing our current capacity. Access to appointments is also available on the Rotherham Health app. We are sorry to learn that we have fallen short of your expectations in areas of service and clinical care. We take on board patient feedback for our programmes of continual development and yours will be part of that process.
-
Review titled Shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2022
No care what so ever! Went regarding pain in the stomach and had to wait for a referral, called back 3 months later as still in pain and no contact made! Called them up and got told to call the hospital… the hospital confirmed they contacted the GP in may asking for more info which got ignored!! The staff in the practice didn’t care and got told to call back to make another appointment! Close this practice down and save money!
Visited August 2022
Review titled Kimberworth Park Medical Centre
Replied on 21 October 2022
As a practice, we have a programme of training for all staff including doctors to help provided the best service possible to patients. If you would like to discuss your issue in more detail, please do not hesitate to contact the Practice Manager.