Killick Street Health Centre - Ratings and reviews
Reviews
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Review titled Top Marks As Always
Rated 5 stars out of 5
by Paul Stevens - Posted on 16 January 2024
After calling the practice yesterday morning, I was called back by my Dr. promptly. A prescription was organised & today I'm already starting to feel better. My regular Dr. is the best I've ever had, never rushes & listens to what I have to say. Thank you to him and the entire Practice.
Visited January 2024
Killick Street Health Centre has not yet replied.
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Review titled Blaming for making up sickness
Rated 3 stars out of 5
by Anonymous - Posted on 29 August 2023
I called regarding my period cramps which have been an issue since 1-2 years now. I tried contraception, had withdrawal bleeding after stoppingi it and the gp referred for an ultrasound. Meanwhile, I started having cramps 6 days before my period and called Killick Street. They had sent me a text message on 18th to discuss the result of my ultrasound in which they found a fibroid. My appointment was scheduled on 29 August. While I waited for my appointment to discuss my cramps as well which I have had for about 8 days now, I was sent another text message saying that due to staff sickness my appointment is rescheduled to 31 August. I got another text msg later stating that my appointment was wrongly scheduled on 31, it is actually on 5th September. This is when I called them to explain I have cramps since last 7 days, my ultrasound showed a fibroid and now my period is late. Can I speak to a doctor because I am in pain. At first I was told that there is no appointment and mo doctor available. Later today, another staff member called me to say, first time when we scheduled, you didn’t have a problem and now all of a sudden you have cramps. This is the staff member who I have talked to in the past and their tone is always accusatory. I wouldn’t have bothered to call if I knew that I would be questioned for having a health issue that the doctor is already aware of since last few months. I think a twice to call the practice anyway because I am scared that this staff member would pick up the phone. I have survived with pain killers for 8 days and I can suffer for one more week, but it is no way to talk to patient saying that you didn’t have a problem then and you have it now. I have repeatedly told doctors about my cramps and how my pms is getting worse every month. My condition may not be important but I am living with it.
Visited August 2023
Killick Street Health Centre has not yet replied.
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Review titled Great continuity of care
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
So lovely to see my GP today. Seems so unusual to have continuity of care with one’s gp these days. But makes such a difference, and I really appreciate her care, and the sense of relationship with my doctor. We covered a number of issues today, and I feel listened to and looked after. Brilliant. Please hang onto your named doctor system!
Visited June 2023
Killick Street Health Centre has not yet replied.
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Review titled an efficient and committed practice
Rated 5 stars out of 5
by Tom Jupp - Posted on 24 December 2022
I have been to the practice three times this year. Each time my experience was the same; helpful receptionist, quick call back from the doctor and completely satisfactory consultation. I am surprised it has remained as good as ever throughout the year. Yesterday was typical and I am already feeling better today as a result. I know the pressure GPs are under at the moment and I can only express my gratitude.
Visited December 2022
Killick Street Health Centre has not yet replied.
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Review titled Admin/reception staff are rude
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2022
Working in the reception/administration team must be very challenging, but if the doctors, nurses and Ha's at Killick Street can treat patients well (as they always have done in my experience) I am sure the practice can put in measures to ensure this happens consistently at reception. Then it would be a fantastic practice. There are many challenges facing primary care currently, but being rude to patients (& there are a number of other reviews on here where people have been left in tears) isn't going to make anyone's life better. I now dread ringing or sending in a request and avoid contact if at all possible, due to multiple instances of rudeness. There seems to an attitude that the whole place would run much better without the patients! A change of culture is needed. Please consider additional training for staff.
Visited September 2022
Review titled Killick Street Health Centre
Replied on 27 September 2022
Dear Patient I am sorry for any upset caused. We take these comments seriously and would very much like to learn from our mistakes therefore would it be possible for you to contact me so I can investigate your concerns further. Please could you either call to speak to me or submit a complaint. Kind regards Bernadette Edwards Practice Manager
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Review titled What has happened to this surgery?
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2022
This used to be a wonderful practice and I am sure the doctors are still brilliant, if you can see them. However, I have found it impossible to get an appointment to see my GP to discuss a long-standing concern. One cannot make appointments or even get a call back. I am aware the front of house staff are under considerable pressure but when I have called to make an appointment in the last couple of months (after waiting patiently during the pandemic to avoid pressure on the NHS) I have felt I was being "barked at" impatiently, and that the staff could not wait to get me off the phone. Yesterday I was nearly reduced to tears on the phone with the front of house staff after going to get a blood test before picking up a form which I was unaware I had to pick up. They ask for compassion for the staff and I have that, but shouldn't there be some level of compassion for the patients? I am seriously considering finding another practice after being very happy with this one and my GP for years before the pandemic.
Visited August 2022
Review titled Killick Street Health Centre
Replied on 04 August 2022
Dear patient, I am sorry you have had difficulty and I would like to investigate your complaint further as we offer telephone consultations every day and face-to-face appointments when required. We have done this throughout the lockdown and beyond. I am unsure as to why you were not offered a telephone appointment Please can you contact me? Bernadette Edwards, Practice Manager.
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Review titled Efficient service and friendly staff
Rated 5 stars out of 5
by Charlotte - Posted on 24 July 2022
A brilliant GP practice - every member of staff I have interacted with (receptionists, nurses and doctors) have been incredibly friendly and helpful. I have always felt listened to and they have fitted in appointments and phone calls much quicker than I'd expect.
Visited July 2022
Killick Street Health Centre has not yet replied.
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Review titled Great practice & reception staff
Rated 5 stars out of 5
by Donloves2shop - Posted on 10 July 2022
Reception staff will always accommodate any requests/queries that I’ve had. I have always been treated with respect and kindness, even though I can hear how busy they are in the background.
Visited June 2022
Killick Street Health Centre has not yet replied.
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Review titled Poor reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 28 January 2023
Working as a customer service agent I can understand that dealing with customers can be challenging, but the staff at Killick Street have always been rude and less than helpful. When I wanted to sign up, they asked me if I planned on staying long in the area - thankfully I pushed back and a few weeks later after being admitted to a hospital with kidney stone issues, I had to rely on them to converse with the hospital about treatments and appointments. I never received any communication from them and always had to deal with an aggressive receptionist when calling in. Not to mention that when I had an invasive surgery later in the year, I was initially told off about how I should apply for sick notes and told that I should go to see a doctor which was not possible at the time. For these reasons only I can highly recommend to management to talk to their staff about how patients should be treated
Visited June 2022
Killick Street Health Centre has not yet replied.
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Review titled Great practice & reception staff
Rated 5 stars out of 5
by Donloves2shop - Posted on 10 July 2022
Reception staff will always accommodate any requests/queries that I’ve had. I have always been treated with respect and kindness, even though I can hear how busy they are in the background.
Visited June 2022
Killick Street Health Centre has not yet replied.