Kildonan House - Ratings and reviews
Reviews
-
Review titled Outstanding Service
Rated 5 stars out of 5
by MTG - Posted on 10 January 2023
Yesterday I had cause to call the surgery for medical advice . I explained the problem in detail to the receptionist who was courteous, considerate, thorough and extremely helpful. She said she would refer the problem to a doctor who would call me back. Within 15 minutes we had a call back and within 2 hours a face-to-face appointment and examination in the surgery by the doctor. Medication was prescribed and collected at the surgery's pharmacy. That really is an excellent service. Thank you
Visited January 2023
Kildonan House has not yet replied.
-
Review titled Joke of a practice, horrible staffs
Rated 1 star out of 5
by Anonymous - Posted on 25 December 2022
It's interesting how I made a review about a year ago regarding the practice and the receptionist. Coming to the practice again and noticing the same rude receptionists after ringing themearlier i was running late due to traffic, Ensure your receptionist go on communication courses and stop being passive aggressive to patients they feel they can pick on because it's appalling and for the Dr that came to 'calm the situation' by telling me not to raise my voice, maybe thats the way my voice is or you expect me to tolerate passive aggressiveness from your receptionist, to call 111 trust me I do that all the time because the practice is very unhelpful 99% of the time. If you are a GP trainee also go for a conflict resolution course, if you are a fully qualified GP then also change your ways. It's sad that after the surgery noticed the gaff they decided to call back and say the Dr was unaware I brought my child for the appointment and you later gave me an appointment that same day when i could have been seen earlier, then I am glad she didn't see us because how would I want such person to see my child when she doesn't know anything about the appointment I booked? I know this review won't change anything about the surgery because it's still the same way from a year ago but at least people who want to register at the surgery will read the reviews on her
Visited December 2022
Kildonan House has not yet replied.
-
Review titled Unhelpful and uncaring
Rated 1 star out of 5
by Elizabeth McKenna - Posted on 17 December 2022
I bought my sick daughter into the reception this morning (17/12/22) hoping to find some help as I was really concerned for her as she'd been poorly in the night. I was confronted by an extremely unfriendly, uncaring receptionist who didn't even ask me what was wrong with my 8 year old before she just said she couldn't help me. What is wrong with the system? Why have such an uncaring person representing a place where patients are supposed to be cared about? It's was not only disgusting service but totally uncaring reaction for a human being. Please speak to your staff and maybe employ somebody who cares about people to begin with. I cried when I went outside and my two daughters who were with me cried too.
Visited December 2022
Kildonan House has not yet replied.
-
Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
Called early October to see the menopause nurse to be told she off until November..ok..I Called in November to make an appointment, was told none until December, I asked is there only one nurse able to see me ? No other nurse or Doctor qualified in this area ? Was abruptly told no ...great...al struggle on then. I find most of your reception staff rude and if they are not medically trained should they be able to decide whether you get to see a Doctor or go on a list to speak to a clinical pharmacist ? .....
Visited November 2022
Kildonan House has not yet replied.
-
Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 11 October 2022
Be ok if I could get through just keeps saying busy then phone line drops I’m on call 18 and still not through ! And one receptionist thinks she’s the doctor and so miserable don’t even think she knows what Hello and Bye are ! I just pray she doesn’t answer she needs take a leaf out of the others book
Visited October 2022
Kildonan House has not yet replied.
-
Review titled Can never get appointments
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Rang at 8am, no appointments available for another 7 days?! Rude staff on the phone, absolute waste of time,
Visited October 2022
Kildonan House has not yet replied.
-
Review titled Unhelpful and unreliable
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
Every time I try to speak to Kildonian house I have to spend ages waiting for the phone to be answered, as someone who works full time, this is impossible and makes it very difficult. When I do eventually get through, the staff are often rude and unhelpful.
Visited October 2022
Kildonan House has not yet replied.
-
Review titled No one is willing to help
Rated 2 stars out of 5
by Anonymous - Posted on 17 October 2022
I’ve had a Cheat infection for 3 weeks constant coughing and choking. I’ve rung a dozen times both times I got through I was told no appointment’s and and emergency GP will contact me and no one rings. There’s no one to help on the NHS app it says contact your GP
Visited September 2022
Kildonan House has not yet replied.
-
Review titled How is this still operational
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Impossible to get an appointment. Found blood in feces and eventually got an appointment. Sent off sample - heard nothing. Asked about it a month later and they had lost the record. Other times communication has been dreadful. I'm at the point where I avoid going to the doctors and hope I don't die
Visited September 2022
Kildonan House has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by S.J.B. - Posted on 01 September 2022
Recent experience was excellent, reception very helpful, even thought it was very busy, The lady Doctor I saw was also excellent and explained everything in detail. Would recommend ⭐️⭐️⭐️⭐️⭐️
Visited August 2022
Kildonan House has not yet replied.