Kildonan House
Ramsbottom Road, Horwich, Bolton, Lancashire, BL6 5NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
I thought I should leave this review as all others seem negative. Sure, it can take a few tries to get through but that's due to pure volume of calls. I've always managed to get an appointment based on urgency- either same day or a week later for non-urgent in the hope symptoms resolve (which they did do and the appt was cancelled). Prescriptions ready when requested and forms such as sick notes completed promptly. Helpful explaining the online service too. The staff including receptionist, nurses and doctors all professional in my experiance. I've had a few issues with gdpa regards the pharmacy- giving out the wrong medication and not listening to the address when asked but they are separate from the surgery and hopefully take the matter seriously.
Visited June 2023
Kildonan House has not yet replied.
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Review titled What Practice?
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
I recently had an appointment at the diabetic clinic, in the past I have had Bloods checked, BP checked and Weight, this time it was blood test , which took forever (dont think the needle was in the vein properly) then passed through to nurse who looked at my records and decided I didnt need a BP check because I had already had one sometime in the past, no question about my weight, then today I get a request via text asking me for my weight for practice records??? Also what is happening to the regular staff who appear to be jumping ship, the practice appears to have lost of good caring nurses etc and its so sad and worrying
Visited June 2023
Kildonan House has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
When i arrived i was surprised at how clean and aesthetic the waiting area was, the receptionist on the desk was lovely and treated me with so much respect and was very helpful, then the Dr i saw was very thorough and made sure that i was totally satisfied with all my issues before i left, i would recommend this service to everyone 10/10
Visited May 2023
Review titled Kildonan House
Replied on 18 December 2024
thank you for taking the time to leave a review. We utilise all the feedback to improve our overall patient experience
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Review titled Reception rude and unqualified
Rated 1 star out of 5
by Adele Ford - Posted on 06 May 2023
Most of the receptionists I have dealt with have been very helpful, sympathetic and apologetic when mistakes have been made by the surgery. Unfortunately they are let down by one young receptionists who clearly has no medical terminology experience or empathy towards patients!! People who call the surgery are either ill themselves or calling about someone who is ill, whether that be mental or physical. They need to be spoken to with respect and empathy! I am utterly shocked that this young lady is still working for this practice and she is letting all the other staff down. She talks down to patients, talks over you, is completely unhelpful, refused to pass me on to the practice manager or office manager, told the nurse was too busy to speak to me so I had to insist on a call back. This could have been resolved quickly and easily with an apology and some understanding, I did not expect to be talked down to and told I was causing ‘hassle’ because my child couldn’t have his 12 week immunisations on time and has to wait 5 weeks longer all because I was told by the surgery that they make the appointments only to ring and chase this to then be told I should have made it myself and because I didn’t they now couldn’t fit me in any earlier! Receptionist needs training on how to communicate appropriately to patients, what a shame she lets down the other receptionists who are excellent!
Visited May 2023
Kildonan House has not yet replied.