Kidderminster Medical Centre
Waterloo Street, Kidderminster, Worcestershire, DY10 2BGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Kidderminster Medical Centre.
Reviews
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Review titled Fabulous GP who goes above and beyond.
Rated 5 stars out of 5
by Deborah Phipps - Posted on 12 May 2025
My GP has been incredible. If it wasn't for him sourcing the results of my recent MRI scan from my neurologist, and sending me to Worcester to be assessed by their orthopaedic team, as a matter of urgency, I would still be waiting for the urgent surgery that I received at the Royal Orthopaedic Hospital last week and my condition would have continued to deteriorate. He has been open, honest and incredibly supportive throughout the whole process and I really cannot thank him, or recommend him highly enough. He has been amazing.
Visited May 2025
Review titled Kidderminster Medical Centre
Replied on 12 May 2025
Thank you so much for your heartfelt feedback. We’re delighted to hear that your GP was able to provide the urgent support and coordination needed at such a critical time. It’s always our aim to ensure timely and effective care, and we’re pleased that the referral and follow-up led to the surgery you required. Your kind words about your GP’s openness, honesty, and support mean a great deal, and we will be sure to share them with him. We’re so glad to know you felt well cared for and wish you all the very best in your continued recovery.
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Review titled Reproductive care
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2025
I recently attended for some contraception advice and coil fitting. The whole experience was easy, from booking via the online portal to consultation with the Dr I felt listened to and my choices were respected. I was extremely nervous about having this procedure due to previous experiences but the doctor put me at ease both during our consultation over the phone and during the procedure itself which was calm and handled professionally. I also contacted the surgery via the online portal for some advice a few days prior to this and received feedback via text the same morning.
Visited May 2025
Review titled Kidderminster Medical Centre
Replied on 14 May 2025
Thank you so much for your kind and thoughtful feedback. We're really pleased to hear that your experience from booking through to your consultation and procedure was smooth and reassuring. We understand how important it is to feel heard and supported, especially when past experiences may have made you apprehensive. It's wonderful to know that our team was able to help put you at ease and provide the care you needed in a professional and respectful way. Your comments about the responsiveness of our online portal and follow-up communication are also very much appreciated. We’ll make sure to pass your feedback on to the team involved. Thank you again for taking the time to share your experience.
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Review titled Good care
Rated 4 stars out of 5
by Anonymous - Posted on 06 May 2025
I have since January and following a serious health set back been receiving great care from both the lead nurse and my GP I feel cared for and listened too and following a stay in hospital in a different area the care has been welcomed and personable thank you
Visited April 2025
Review titled Kidderminster Medical Centre
Replied on 12 May 2025
Thank you for your kind feedback. We are so pleased to hear that you have felt supported and well cared for during what has clearly been a challenging time for you. Your comments about the lead nurse and your GP are greatly appreciated, and we will ensure they are shared with the team. We’re especially glad that the care you received after your hospital stay felt personal and reassuring. Providing compassionate, patient-centred care is at the heart of what we do, and your words mean a great deal to us. We wish you continued recovery and good health.
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Review titled Outstanding GP Practice
Rated 5 stars out of 5
by J Richardson - Posted on 08 March 2025
I have been a patient at Kidderminster Medical for many years. I have moved around a bit since initial registration and always wanted to keep my GP services at this practice. I had a very positive experience with them this week. The process was seamless and I was helped with a flexible and timely appointment. The staff on front desk were fantastic, so helpful and caring. The recent support I had was for HRT, when they took time to check out how I was getting along with it. I'd thoroughly recommend them. I don't know how they maintain such a good service with the trying economic times and NHS situation, but they do.
Visited March 2025
Review titled Kidderminster Medical Centre
Replied on 10 March 2025
That’s wonderful to hear! It’s great that we have provided you with such consistent and high-quality care over the years. Your experience highlights the dedication of the staff and their commitment to patient wellbeing, even in challenging times. Thank you for sharing your positive feedback—it’s always encouraging to hear when healthcare teams go above and beyond. Your recommendation will surely be valuable to others looking for excellent GP services!
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Review titled Very thorough consultation
Rated 5 stars out of 5
by Andrew Bennett - Posted on 09 March 2025
The doctor was very thorough with his questions and gave me time whilst he listened to my answers. Explained all of my test results and also explained clearly the pathway forward. Plus I received a thorough physical examination. At the same time he was looking if there was a mental reason for my symptoms
Visited March 2025
Review titled Kidderminster Medical Centre
Replied on 10 March 2025
Dear Mr Bennett - It sounds like you received exceptional care! It’s reassuring to know that the doctor took the time to thoroughly assess your concerns, explain your test results clearly, and ensure you understood the next steps. The fact that they considered both physical and mental aspects of your symptoms shows a truly holistic approach to patient care. Thank you for sharing your experience—it's great to hear about such dedicated and compassionate healthcare!
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Review titled 10/10 Service
Rated 4 stars out of 5
by Anonymous - Posted on 07 February 2025
I would like to take the opportunity to express my gratitude and appreciation to the wonderful secretaries, who have recently supported me, with my referral and contacting the hospital last week. Each time I speak with them, they are always happy to help and offer such insightful advice. They are truly a credit to the practice!
Visited February 2025
Review titled Kidderminster Medical Centre
Replied on 07 February 2025
Dear Anonymous, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our secretaries were able to support you with your referral and hospital contact. Your appreciation means a lot to our team, and we will be sure to pass on your compliments to them. We strive to provide the best possible service, and your feedback reassures us that we are making a positive impact. If there’s anything else we can do for you, please don’t hesitate to reach out.
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Review titled Excellent service from this surgery
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2025
Following a phone call regarding some adverse symptoms I was given a face to face appointment the same day. This led to blood tests within the week. After a series of tests I was contacted by the doctor. She explained my results and recommended a course of treatment.The doctor was very efficient and reassuring and put my mind at rest. Really couldn't ask for any better service
Visited February 2025
Review titled Kidderminster Medical Centre
Replied on 10 March 2025
Dear Anonymous, It’s fantastic to hear that you received such prompt and thorough care! From the same-day appointment to the efficient follow-up and clear explanations, it sounds like the team went above and beyond to support you. It’s reassuring to know that the doctor took the time to explain everything and put your mind at ease. Thank you for sharing your experience—it’s great to see such dedication to patient care
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Review titled Insightful practice
Rated 4 stars out of 5
by Nathan Hatch - Posted on 07 February 2025
Booked a call to talk about a personal topic but the waiting time was several weeks away. But despite the waiting time for a call, the call itself was fantastic. GP felt understanding and showed empathy, genuinely listened instead of reading a script and offered good advice. I wanted to talk about another separate topic too and they continued to listen and again offered thorough advice tailored for my needs. I'm assuming I cannot mention the name of my GP during the call but I'm thankful to them for not only listening, but also for understanding and helping!
Visited February 2025
Review titled Kidderminster Medical Centre
Replied on 07 February 2025
Dear Nathan, Thank you so much for sharing your experience with us. We’re delighted to hear that, despite the longer wait for a call, the conversation was so valuable for you. It's wonderful to know that our GP took the time to listen and understand your concerns, offering tailored advice that made a real difference. We’re committed to providing care that’s both empathetic and practical, and we’re thrilled that you felt supported during your call. Your feedback means a lot to us, and we’re grateful for your trust in us.
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Review titled Great practice
Rated 5 stars out of 5
by Rachel - Posted on 24 January 2025
We use the text service as we always get a call or text back within a couple of hours and they sort our health issues out every time. Cannot fault them
Visited January 2025
Review titled Kidderminster Medical Centre
Replied on 07 February 2025
Hi Rachel, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our text service has been so helpful in addressing your health concerns and that you’ve had such positive experiences with our team. Providing quick and reliable service is always our top priority, and it’s great to know that we’ve met your expectations. We truly appreciate your kind words and your continued trust in us. If you ever need assistance again, don’t hesitate to reach out—we’re always here to help!
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Review titled Caring Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2024
My son was dealt with understanding and my gut instinct taken in to consideration. I felt the Doctor really understand and wanted to help. We weren't dismissed and what could have been a long drawn out process wasn't.
Visited December 2024
Review titled Kidderminster Medical Centre
Replied on 05 December 2024
Dear Anonymous - We always enjoy hearing what our patients have to say, We’re glad we could be of service and appreciate the kind words! Thank you for taking time out of your busy schedule to leave such a great review.