Keston Medical Practice
Purley War Memorial Hosp, 856 Brighton Road, Purley, Surrey, CR8 2YLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu/ covid jabs
Rated 5 stars out of 5
by Mick Weeden - Posted on 03 October 2023
It took me longer to walk up the stairs than it did to have the jabs it was so well organised . Its as simple as that !
Visited September 2023
Review titled Keston Medical Practice
Replied on 31 October 2023
Thank you for taking the time to add positive feedback on your recent experience. Regards Liz Shaw
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Review titled Worst practice ever
Rated 1 star out of 5
by Very frustrated - Posted on 21 September 2023
I needed strong painkillers after a knee operation but the pharmacist contacted me and said I couldn’t have them. I have been given co-codamol which are useless. Hospital have contacted surgery today to request they prescribe what I desperately need. Another night of excruciating pain. They do not care. Have had other problems with this surgery not fit for purpose.
Visited September 2023
Review titled Keston Medical Practice
Replied on 25 September 2023
Good Afternoon I was sorry to have read about your frustration with the practice. Unfortunately because you have added this review without your name I am unable to look into the issue for you. I would imagine if our Pharmacy Team have declined certain medication for you, this would be in line with Pharmacy guidelines. If however you wish to discuss this and allow me to look into thye matter please contact me on my direct line. 0208 645 2646 Mrs Liz Shaw PM
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Review titled Klinik
Rated 5 stars out of 5
by Andrea Gostick - Posted on 08 September 2023
Over the past few weeks I have used the Klinik app and have found it really useful and easy you use. I had a couple of queries regarding medication and repeat prescriptions and one about a non urgent condition. In each case I had a response very quickly. My medication query was dealt with by a phone call the next day from a pharmacist, the repeat prescription problem was dealt with administratively the same day and for the non urgent matter I had a phone call within 2 hours of submitting my form for an appointment, offering me an appointment in 10 days time. Urgent cases are still dealt with by phone but so many of our queries are non urgent and the Klinik system really works well for theses non urgent matters.
Visited August 2023
Review titled Keston Medical Practice
Replied on 11 September 2023
Thank you for taking the time to respond in a positive way regarding our appointment system KLINIK. The general response from most patients is positive. We are still working hard o those patients who have yet to use it and continue to queue on the telephone. Our aim is for all patients who can use, to use KLINIK leaving the telephones free for those patients who can not. Liz Shaw. Practice manager.
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Review titled Face to face appointment was so great
Rated 5 stars out of 5
by Kate Starkey - Posted on 07 August 2023
The doctor was so thorough and conscientious about my hyperthyroid problem. I was so impressed with their caring nature and the help they provided.
Visited August 2023
Review titled Keston Medical Practice
Replied on 05 September 2023
Thank you for taking the time to add positive feedback. I will ensure the team are made aware. Thank you
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Review titled The elderly
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2023
What has happened to this Practice …. Used to be the best in the area now you clearly don’t care about the elderly and word of mouth would say you are the worst! You’re very quick to demand items such as hospital discharge letters but when another healthcare professional request info you don’t answer these requests. This makes it dangerous care of the elderly! Or May be you just don’t care anymore but these people are someone’s father, husband mother, wife
Visited June 2023
Review titled Keston Medical Practice
Replied on 29 June 2023
I was sorry to have read of your anonymous complaint. As you do not give any details as to the nature of the complaint I am unable to comment. If you would like to discuss this further please contact me at the practice so that I may be able to help. Regards L Shaw PM
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Review titled Quick response
Rated 3 stars out of 5
by Tony Tucker - Posted on 07 June 2023
I require regular blood tests to monitor a brain condition. The surgery is good about sending text reminders for me to book an appoinment at the local hospital. As it happened, the day before I was due to have the last test, I had a full haematology blood test at CUH. I filled in the surgery form asking if I could skip the second test. Within 3 hours I got a reply signed by the same doctor I used to be able to see at The Moorings. It was great to know he is still watching, despite the anonymity of the new online Klinik system
Visited June 2023
Review titled Keston Medical Practice
Replied on 05 September 2023
Thank you for your feedback. All KLINIK forms are clinically assessed by two clinicians each day. That way we can ensure all patients requests are dealt with in an appropriate time frame. Regards
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Review titled Unhappy
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
Requested medication on 23rd June it is now July and as yet not received prescription.I have already run out of two of my tablets.
Visited June 2023
Review titled Keston Medical Practice
Replied on 05 September 2023
Unfortunately due to you signing this post anonymous I am unable to assist with your inquiry. All repeat prescriptions are completed within a 48 hour time frame. Acute items are usually dealt with within this time frame but sometimes there is addition information required and often a reason/query if not completed. I would suggest you use our KLINIK form and use the tab "I have a problem with a prescription order". A clerk will get back to you on that day to inform you of what the problem is. We would never ignore a prescription request so I would assume we were never in receipt of your request.
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Review titled Really bad don’t bother
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Worst GP in the country - phoned up for numbness in the legs and was told that I can have an appointment in 3 weeks. They should shut this place down
Visited May 2023
Review titled Keston Medical Practice
Replied on 29 June 2023
All requests for appointments are clinically triaged by clinicians. If an appointment is offered for a three week wait this is because the clinicians do not deem it necessary to be seen earlier than that. If you disagree with this decision you are able to re submit the form and request an earlier appointment. It is very important for patients who do have a clinical need to be seen sooner are. Regards