Keighley Road Surgery
Keighley Road, Illingworth, Halifax, West Yorkshire, HX2 9LLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Keighley Road Surgery.
Reviews
-
Review titled Disappointed in service
Rated 3 stars out of 5
by Michaela Beevers - Posted on 29 April 2024
I do not usually complain but the service received or should I say not received today has been very disappointing! I did a patches consultation for my father after staying up till midnight to make sure he would be on the list for that day , he has 2 recent hospital admissions and we were concerned re his health again . I was informed he would get a call that day I rang at 4pm to see if he was still on the list the 1st call was cut off ? My second call was answered and the staff informed me that my 80 year old ill father was called on a mobile not his preferred method of contact when I found his phone it rang for 20 seconds as both my parents are elderly and deaf I am baffled why he was not contacted on Preferred method ? I asked for him to be added to the list for next day response No ! I understand the pressure of work in the NHS but Iam appalled at the service given to a generation of people that don't contact the surgery unless absolutely necessary!
Visited April 2024
Keighley Road Surgery has not yet replied.
-
Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2023
Rang up , Iv been suffering with pain in my abdomen and stomach area and in my chest . I was concerned it was caused be a procedure I'd had at the hospital. Iv been in pain for days and felt I definitely needed to see a doctor as it wasn't going away. I was told there was no appointments, go to A and E and or ring 111. Last week I rang the Surgery about something else and they told me they would put me on a list for a call back but would be a 6 to 8 week wait. Online it's states that if its an urgent problem you will get a call the same day , this is not true. It doesn't matter whether its urgent or not ,your not goin to be seen by a doctor for a long time ,if at all.
Visited September 2023
Keighley Road Surgery has not yet replied.
-
Review titled Not happy
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2023
Rang today murder getting through when do this time didn’t put phone down so rude reception nasty demeaning attitude was annoyed when I was polite to her needs to get some manners
Visited May 2023
Keighley Road Surgery has not yet replied.
-
Review titled Not a good practice
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Thursday 8 May at 4.30 I tried to contact the surgery for 40 minutes to no avail. I think this is absolutely disgusting and unacceptable that you cannot speak to anyone even though it says it is open till 6.30. I was ringing to check up on a phone call I made the day before I got told I would get a phone call back to let me know when the doctors was going to ring but again I got nothing. Its about my mental health and other request that they totally got wrong and sent me to someone I didn't need to see so even when you get a doctor it shows they don't always listen I find this appalling I could go on for ever on other things about this surgery anything could happen to me or anyone else for that matter I can't see why when I request to see a doctor that I cannot do so
Visited May 2023
Keighley Road Surgery has not yet replied.