Kapur Family Care - Ratings and reviews
Reviews
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Review titled Appaling practice
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
If it was possible to leave lower than 1 star I would I cannot believe how Appalling this place is I’ve been waiting to see the spirometry Nurse since Covid. I’ve had appointments cancelled because she’s been off cancelled again. Equipment broken finally cancelled again. Appointment was booked for Tuesday. They Phoned to rearrange saying they had made a mistake Im 70 next month work full time in a hospital. My breathing now is so bad and nothing is being done Iv recently had blood tests. Its taken a month to get the results. Im seriously worried as i am getting no help whatsoever I could retire stay at home on benefits but i dont want that i want to work and pay my way I actually feel desperate. I don’t know what to do.
Visited April 2024
Kapur Family Care has not yet replied.
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Review titled Incompetent Staff
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Ongoing issues for several months, with blood tests and operations. doctors unable to do anything and receptionist is telling me fill out the triage form or call 911?? so they can meet their quota of same day appointments.
Visited April 2024
Kapur Family Care has not yet replied.
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
I booked an appointment and had a call from the GP the same day but missed it due to a dentist appointment I had. Tried to call three times 10 minutes after I missed the call as it was urgent and it said ‘you are now 2nd in the queue’ and the call would end as soon as I wasn’t 2nd in the queue anymore.
Visited March 2024
Kapur Family Care has not yet replied.
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Review titled MSK
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Staff member was very rude, unhelpful and just didn't listen to me. Seriously needs to work on the manners. Certainly won't be seeing them again
Visited October 2023
Kapur Family Care has not yet replied.
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Review titled Pointless remaining with this practice.
Rated 1 star out of 5
by A.Cheetham - Posted on 18 July 2023
It doesn’t matter on what particular day one tries to get an appointment at this surgery, the only way to do so is to complete a form. In the time it takes to complete this form (one can’t do it in advance), all appointments have been allocated and have gone. This can be in as little as 5 minutes. The service is appalling. No wonder the A&E departments are overburdened. The system of allocation of appointments at this practice needs investigating. In the meantime, my advice to any member of the public wishing to seek a GP appointment, is to go to practice where getting an appointment is less like winning the national lottery.
Visited July 2023
Kapur Family Care has not yet replied.
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Review titled Unable to book a blood test at reception
by AKA - Posted on 09 March 2023
Saw a clinician for an appointment and they advised patient to go to reception to book in for some bloods. When we asked at the reception, the receptionist stated they couldn’t do this - their sole job is to book GP appointment and anything else they can’t do! They stated I needed to go home and ring the Practice so someone else could book an appointment for bloods! And this was the system they have in place - you cannot book for a bloods appointment in person! No concern as to whether I had access to a phone or the credit to even ring - how is this an acceptable practice to have in operation? I then asked to speak to manegement - I was told that this wouldn't be possible, making things even more ridiculous! I have been told that others have had issues with getting to speak to senior practice staff as well. Surely you can do better than this - a reception that can only book GP appts, and patients unable to speak to anyone in charge.
Visited March 2023
Provided by Care opinion
Review titled Kapur Family Care
Replied on 09 March 2023
Dear Patient, I would like to apologise on behalf of the surgery that you have felt the need to approach Care Opinion. GTD healthcare is the provider of Phlebotomy services in Oldham. Appointments are available seven-days-a-week, between 8:00am and 6.3pm. Their Contact number is 0161 337 3469. Unfortunately Practice staff does not have access to their appointment system. We advise patient to collect Blood labels and bag from the practice to take with them for their appointment. Practice Manager is available to talk to patient on request, however sometime it is not possible due to pre-booked commitments. you can go to Kapur Family Care page to request a call back. If you have any further questions, please do not hesitate to contact the surgery. Yours Sincerely, Complaints Manager
Provided by Care opinion
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Review titled Should be shut down immediately
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
This surgery should have closed down ages ago. They should shut down this surgery immediately. It’s been a week I filled out the appointment form for my 5 year old daughter and until now no one has called back. Every time I call they say someone will call with a really bad manners. The receptionist is very rude.
Visited December 2022
Review titled Kapur Family Care
Replied on 14 March 2023
Dear Patient , By looking into the system I can confirm that this complaint was resolved on 15.12.022 Kapur Family Care
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Review titled Just go private
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
They have new system! On line form to fill in from 8am - 10am for them to assess then they contact you later that day. Not everyone is on line or able to do this However no point as each day they decide what time to turn the system off. Total Mis information day in day out. Tried filling form in Monday - system switched off 9.40am Rang reception told try day after. I did. No joy system turned off at 9am. Rang reception “oh we closed on line early as we having staff training”. Didn’t they know that the day before? Why not mention it then. Tried day after system turned off at 9.30am. Rang again. “Oh we turned system off early as we had a lot of forms”. During these three days I tried to get an appointment my grandson aged eight was ill. high temperature sore throat etc. no joy with out of hours service. They don’t even answer due to high call volume. No way would I go to A & E and wait for 12 hours at least so we paid £69 for a private appointment at an urgent care centre this side of Manchester We were seen straight away an given a private prescription for another £20 on a Friday night at 7pm. Ha! They even offered us tea an coffee an the doctor we saw was in no rush and took time to listen an thorough examination given strep A is going round. I would urge any one that can afford to pay to use this service an give your support to services like this do so, if only to help you keep sane an stop you having a mental breakdown dealing with people that clearly need more that one day staff training
Visited December 2022
Review titled Kapur Family Care
Replied on 14 March 2023
Dear Patient Sorry for the late reply We are operating online triage system , where a clinician will triage all clinical requests that come into the practice to help determine their urgency and allocate appointments accordingly. However we have limited capacity, so we will closing the appointment request from soon we has exhausted the available capacity if you have missed the window and you have an urgent on-the-day request then please call the surgery . If you need medical assistance that will not wait, you can contact local Pharmacy or call NHS 111. Patients with minor illness or low acuity conditions can use GP Community Pharmacist Consultation Service you can also visit our online Treatment room for self-help on physical health requests ,or our online wellbeing centre for information about mental health service. The Extended Access GP Service is also available to book GP appointments in the evenings and at weekends. Appointments are available outside of our normal opening hours from various locations in Oldham. Anyone registered with an Oldham GP can use this service. This is not a walk-in service – all appointments must be booked in advance. 0161 271 3188 Kapur Family Care
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Review titled Waiting for people to die
Rated 1 star out of 5
by Mr N.Miah - Posted on 20 May 2022
This shambles of a practice is frustrating from the phone call right to when you get to speak to a medic. The doctors refuse to see anyone face to face, and if they call back, the won’t do much other than give platitudes. My mother has spent more days in a&e this year than at the surgery as they just won’t see her or do anything about the issues, and we are forced to take her to a&e. it’s becoming ridiculous. I feel like they are just waiting for people to die, or they have doctors who are too afraid to treat people
Visited May 2022
Review titled Kapur Family Care
Replied on 14 March 2023
Dear Patient Sorry for the late reply We are operating online triage system , where a clinician will triage all clinical requests that come into the practice to help determine their urgency and allocate appointments accordingly. We appreciate that the phone system, put in place across Oldham By GMSS, has led to significant waiting times to contact reception. By introducing a triage model, we can deal with requests in timely manner for patients. We hope that most requests will be submitted online but will continue to provide the facility for patients to contact reception where they may find online services difficult to access. On our website, there will be lots of health information, and by filling in a simple online form you can obtain advice and treatment. Conveniently, you can send your request in between 7:00 am and 11:30 am . This time has been limited for now, while we understand our ability to manage demand. This may change to allow wider hours of access in time in the future. Your enquiry will then be dealt with by the most appropriate member of staff who will contact you via phone or text. If you are unable to use or access the online form, then please contact the Surgery in the usual way, and a member of our team will help complete the request for you Kapur Family Care