Jubilee Park Medical Partnership - Ratings and reviews
Reviews
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Review titled Rude and unhelpful receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
I waited 9 days for my pills on repeat prescription because it hadn’t been signed by a Gp. I called the Surgery several times and I was told on each accession by the receptionist a Gp will be calling me today. They didn’t call me and I had no pills left. I had to call 111 to get help with this because when I called the surgery again at 6.25pm, I was told that the GPs were going home now. I asked the receptionist to stop them because I need my pills, and she whispered to me, that she couldn’t do that, and then they were gone. This has caused me much distress and anxiety. I suffer with Lupus sle and it’s difficult enough without having to deal with all of this. The people at 111 were so helpful and got me a prescription straight away, but My partner had to go and collect it at 9pm at a late night pharmacy because I was poorly. My partner had Been up since 5.30am so this was not ideal. All of this could have been avoided if a Gp had just signed my very overdue repeat prescriptions. This problem has happened a few times now, not getting my prescriptions signed on time. I give plenty of notice when I order them because I worry they won’t be ready on time.Then I get told, it’s to early to order your prescriptions??? The receptionist were very unhelpful and very rude. They just kept on telling me that there is nothing they can do. I think it would be a good idea if the receptionist and the GPS try to work as team and communicate with each other. I spoke to the manager and she was quite abrupt with me. It’s as if the surgery is split into two halves, with the GPs and receptionist. Do they ever communicate with each other. For example, at the end of there working day in the surgery wouldn’t it be better if GPs would speak to the receptionist to check if there were anymore important things they need to address before they leave the surgery. I get a strong feeling that there is a big problem with communication in the Jubilee practice, and I know lots of other people fell the same way. Kind regards .
Visited November 2023
Jubilee Park Medical Partnership has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Tasha R - Posted on 27 September 2023
I registered with the practice last year and thankfully not needed to see them too often but whenever I have they have been great. Reception staff have been very polite and helpful, everyone I have spoken too including the GP have been so kind and professional.
Visited September 2023
Review titled Jubilee Park Medical Partnership
Replied on 28 September 2023
Dear Tasha Thank you so much for your positive review of our surgery. We are so glad your experience has been great and our staff have been polite and helpful. I will certainly feed this back to the team. Kind regards Charlotte Beatty Practice Manager
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Review titled Patient safety Concerns
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
I contacted my surgery after becoming very ill quickly, the doctor phoned me in the morning and agreed to prescribe medication however this was prescribed correctly and left me without the urgent medication. Practice Manager was very rude when I tried to get this sorted out. The facts remain, the practice made a mistake, struggled to sort it out and then thought it was relevant to argue back when I tried to get this sorted. Shocking patient care.
Visited August 2023
Review titled Jubilee Park Medical Partnership
Replied on 24 August 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable us to look into this further would you please contact the practice and ask to speak a member of the management team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Jubilee Park Medical Partnership
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Review titled Rude receptionist
Rated 1 star out of 5
by Dean Aston Shanks - Posted on 01 November 2023
Was suffering from a chest infection i am a pensioner suffering with asthma and copd requested a course of antibiotics which they usually send the slip straight to the pharmacy for collection, the rude receptioninst stated if your that poorly go to the walk in centre in Nottingham been trying to get an appointment now for 3 days to see a doctor in lowdham and my chest infection getting worse its disgusting worked for 50 years paid my NHS contributions the receptionist was not very helpful at all very rude why would i want to go to the walk in centre in Nottingham when the jubilee practice is just up the road hopefully i will get an appointment tomorrow 4th time lucky..hopefully..
Visited January 2023
Review titled Jubilee Park Medical Partnership
Replied on 06 November 2023
Dear Dean Thank you for your comments, I am sorry you were dissatisfied with the service you received. As the Practice Manager I have investigated this further and understand that as you were not in the area of Nottingham at the time of your call and suffering from a potential infection my colleague signposted you to a local Urgent Care Centre which was the most appropriate service. I can see you were given an appointment on your return to Nottingham and I hope you are now feeling better. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Charlotte Beatty Practice Manager Jubilee Park Medical Partnership
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Review titled Website down this weekend
Rated 2 stars out of 5
by Anonymous - Posted on 13 November 2022
I needed to check something on my records but website not working at all the weekend. Just gives Error Code. Tried several different ways bur nothing at all connecting.
Visited November 2022
Review titled Jubilee Park Medical Partnership
Replied on 14 November 2022
Good Morning we are sorry you have been unable to log in to your online account. Please follow the link below and if still unable to log in please call the surgery where someone will be able to assist you. https://systmonline.tpp-uk.com/