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JUBILEE HEALTHCARE

41 Westminster Road, Coventry, West Midlands, CV1 3GB

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Patient ratings and reviews

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Help others by sharing your thoughts and experiences about JUBILEE HEALTHCARE.


Reviews

Displaying 1 to 6 of 6

  1. Review titled Lovely practise and great staff

    Rated 5 stars out of 5

    by Gary White - Posted on 24 April 2025

    Recently I have had to attend the practise on several occasions for varying reasons, each time I go the staff are very friendly and professional and I feel that I have been looked after in the best possible way. My most recent visit was with a very lovely young female doctor who was training to become a GP, she listened intently to what I had to say, gave me options regarding treatments I could undertake and gave me dates for the next steps regarding tests and follow up. She was extremely pleasant the whole time making me feel at ease and ensuring understood what was being said. I know she will make an excellent GP and can only hope she stays at this practise.

    Visited April 2025

    Report as unsuitable

    Review titled JUBILEE HEALTHCARE

    Replied on 25 April 2025

    Dear Gary Thank you for your kind review, it is good to hear that you have had a positive experience at the practice. I will pass your comments to the GP concerned. Sue Williams, Practice Administrator

    Report as unsuitable


  2. Review titled Frustrating Experience

    Rated 3 stars out of 5

    by ABDEL MODAWI - Posted on 20 January 2025

    I phoned 024 76223565, on 16-01-2025 asking for the HbA1c reading, following a blood test that took place 48 hours earlier. The person answering the refused my request, eventhough I cited my right under SAR. No reasonable explanation was offered.

    Visited January 2025

    Report as unsuitable

    JUBILEE HEALTHCARE has not yet replied.


  3. Review titled No flexibility

    Rated 2 stars out of 5

    by Amanda Ward - Posted on 12 July 2024

    No flexibility on getting a gp appointment for elderly mother, had to ask for supervised who was really pedantic and not flexible or personable despite. No triage or way of communicating blood pressure readings for GP to review.

    Visited July 2024

    Report as unsuitable

    JUBILEE HEALTHCARE has not yet replied.


  4. Review titled Several recent good experiences

    Rated 5 stars out of 5

    by Anonymous - Posted on 08 April 2024

    I am not someone who usually needs to access their GP surgery's services much but for various reasons I've had to over the past couple of months and I've been pleased with the outcome each time. 1) Called to request a blood test - Dealt with swiftly by receptionist (not on hold for long nor a long pre-recorded message to get there) and a blood test form was emailed to me, with directions on how to book. 2) Attended a smear test - Nurse was friendly, warm and professional, making an unpleasant test much easier. 3) Contacted the practice via the NHS app to advise my record had an erroneous entry on it (inputted by a community pharmacy) and it was swiftly removed. 4) Attended another appointment with the same nurse for a vaccine and, again, dealt with in a very nice manner, unhurried and informative about the vaccine. All in all, I've been very impressed with the practice and I thank each and every staff member who contributes to it's success.

    Visited March 2024

    Report as unsuitable

    Review titled JUBILEE HEALTHCARE

    Replied on 10 April 2024

    Thank you so much for your positive review. It means a lot to the staff at Jubilee Healthcare to know that our services are appreciated.

    Report as unsuitable


  5. Review titled Great Practice

    Rated 5 stars out of 5

    by Anna McLaughlin - Posted on 26 February 2024

    I called the surgery to confirm some recent changes to a medication list. The phone was answered quickly and my enquiry was handled both patiently and professionally. With the clarification received I was then able to go to the pharmacy knowing what what medication to expect to collect. A good experience.

    Visited February 2024

    Report as unsuitable

    Review titled JUBILEE HEALTHCARE

    Replied on 26 February 2024

    Thank you for your comments. I will pass the details to the appropriate teams who will be pleased that you had a good experience. Thanks.

    Report as unsuitable


  6. Review titled Rejecting new patient registration without reason

    Rated 1 star out of 5

    by Anonymous - Posted on 03 November 2023

    I registered as a new patient to this GP since I live exactly 0,2 miles away. However, I have been declined because I am not in the area for this practice. Why? Do I have to live in the same building with this practice to be in their area?

    Visited November 2023

    Report as unsuitable

    Review titled JUBILEE HEALTHCARE

    Replied on 10 November 2023

    Dear Patient Thank you for your feedback. I understand that this is frustrating for you but we do have a defined practice area and can only accept new patients from within this catchment area. A map is available in our surgery showing this. If you would like to contact the practice and give your full address, we can of course check again whether you live within our practice area. Kind regards Karin Bruce, Practice Director

    Report as unsuitable