JS Medical Practice
107 Philip Lane, Tottenham, London, Greater London, N15 4JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing team and service
Rated 5 stars out of 5
by Charline - Posted on 18 May 2023
I’ve unfortunately required services from the surgery a few times in the last two weeks and everyone has been amazing. From the person at reception to both doctors I spoke to, everyone has taken the time to listen to my request and needs, and made sure to offer the best solution for me.
Visited May 2023
Review titled JS Medical Practice
Replied on 25 February 2025
Dear Charline Thank you for sharing your experience. We are delighted to hear that our team—from the reception staff to the doctors—has been able to provide you with attentive, tailored care during your recent visits. It’s important to us that every patient feels listened to and supported, and your feedback truly motivates us to keep up the high standards. Thank you for trusting us with your care. Yours sincerely, JS Medical Practice (Philip Lane) Team
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Review titled Awesome Receptionist
Rated 5 stars out of 5
by Pat Bain - Posted on 13 April 2023
I had a wonderful experience mid morning at the GP surgery. This was due to a lovely Receptionist. She was friendly, approachable, efficient and kind. She was thorough in relaying what was happening to each patient in the waiting area, even apologising for the delay. She was like a breath of fresh air and it was obvious she was a peoples' person. One lady stated that in all the 12 years she had been registered at the Surgery, this was the first time she felt "valued as a patient." We all agreed unanimously that she was an excellent representation of what we desired in a Receptionist. I truly hope she is not a one-off and has other colleagues with similar dispositions. She displayed the perfect, textbook version of great customer services. Kudos to the Surgery Managers, if this is the result of an in depth training course. Bravo
Visited April 2023
Review titled JS Medical Practice
Replied on 24 February 2025
Dear Pat Bain Thank you for taking the time to share your wonderful experience. We are thrilled to hear that the receptionist provided such outstanding service and made a positive impression on both you and others in the waiting area. It's great to know that her friendliness, approachability, and efficient communication made your visit more pleasant, and we are so grateful for your kind words. We take great pride in having team members who are committed to excellent patient care, and we will be sure to pass along your feedback to her as well as recognise her efforts. We also appreciate your recognition of the surgery managers and the training program that helped foster such great customer service. Thank you for taking the time to share your wonderful experience. Yours sincerely, JS Medical Practice (Philip Lane) Team