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Jesmond Health Partnership - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Horrendous Experience - People not Tech please

    Rated 1 star out of 5

    by Anonymous - Posted on 22 March 2024

    I have been unable to make an appointment. My old practice merged into this place who seem to have invested in tech to avoid dealing with patients. The "myGP" system doesn't work. The phone systems moves you down the queue then cuts you off. The priority on website seems to have been making avatars of the staff (seriously). This is not what I want from a GP. On the rare occasion I contact it is because I'm concerned about my health and I need to speak to a clinician. Currently seeking another practice.

    Visited March 2024

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    Review titled Jesmond Health Partnership

    Replied on 03 April 2024

    We’re sorry you had issues using our askmyGP system. We’re not aware of any disruption with the system nor it’s availability. We receive hundreds of submissions every day and the feedback from patients is overwhelmingly positive (see recent patient feedback - https://jesmondhealthpartnership.co.uk/2024/02/21/more-than-9-in-10-patients-recommend-jhp/) If you would like to contact us (nencicb-ng.jesmondhealthpartnership@nhs.net or 0191 281 4588) with some more details (e.g., type of device and browser you used and screenshots of error messages), we can try to help. The priority on our website—and in everything we do as a practice—is to get patients to the best person to help them the first time. We were the first practice in Newcastle to adopt a digital-first approach, and did so in response to increasing patient demand. You may have our recent post (https://jesmondhealthpartnership.co.uk/2024/03/04/how-general-practice-works/) about how general practice works and the huge challenges we face. Part of this covered the huge increase in the number of patients registered with GP practices – 6 million more than in 2015 – while the number of GP practices and full-time equivalent GPs has fallen. Using digital-first methods is one way that General Practice is trying to meet those challenges. Often, people don’t need to be seen in person or by a GP. Every patient requests e is assessed by our on-call GP, who decides what is clinically appropriate and who can deliver the help patients need. A high proportion of patients get resolutions without needing to call or visit the practice, and those who do need to be seen can have an appointment usually on the same day. It is not technology before people; it’s technology so we can help people. NHS England mandates that all GP practices use what they call ‘modern ways of working’ – i.e., improved digital access—by 2025 at the latest. Having operated the askymGP system since 2020, we are considerably ahead of the curve, and the high levels of positive feedback we get from patients support our decision to use this system. Our website and those of our neighbouring practices were developed based on extensive patient and staff research. One of the things patients said they wanted was to get to know the staff in their practice, as this helps build trust and relationships, which patients said was important to the continuity of care they value. The staff profiles on our website are designed to do this, and the avatars are a way of having a friendly, approachable likeness of staff whilst also respecting the privacy of staff who may not want their photo on the internet along with their working pattern and location. Everything about our website is in direct response to the needs of patients and staff. Building and updating our site is an integral part of proactively communicating with patients to help people manage their own health; it is not at the detriment of the services we provide.

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  2. Review titled Making an appointment

    Rated 1 star out of 5

    by Anonymous - Posted on 23 October 2023

    I have various chronic medical conditions which, usually, my drug regime manages quite well - thus - it has been a while since I last visited my GP in person; in that time my old GP practice - Avenue Medical Practice - has merged with Jesmond Health Partnership. It appears it is no longer possible to ring up to book an appointment to see my GP. Appointments must be booked online, then triaged, before you are given an appointment, and, that appointment may not be at my former GP practice. This is not faster or easier for me than the previous system. (Additionally despite a text requesting I book a flu vaccine - there are no slots available between 23/10/2023 and 21/11/2023. The text advises that the vaccinations will be given at a church but there is no explanation where that church is.)

    Visited October 2023

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    Jesmond Health Partnership has not yet replied.

  3. Review titled Excellent GP

    Rated 5 stars out of 5

    by Anonymous - Posted on 22 August 2023

    Our family has been registered at the practice for many years and we are extremely happy with the service provided. The AskMyGP service is brilliant, usually a response is received within an hour or two and an appointment arranged very promptly thereafter if required. Care is excellent, staff are professional and friendly.

    Visited August 2023

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    Jesmond Health Partnership has not yet replied.

  4. Review titled Great service

    Rated 5 stars out of 5

    by Anonymous - Posted on 28 December 2022

    I contacted the surgery close to Christmas to due to issues with my chest which were not resolving. I was quickly offered an appointment the same day and was promptly given treatment. I couldn't be happier with the service I received and would recommend the practice highly.

    Visited December 2022

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    Jesmond Health Partnership has not yet replied.