James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Naomi Segal - Posted on 01 August 2024
I had avery good experience today when I phoned the James Wigg practice because it looked as though my repeat prescription was slightly out of date. The person who replied contacted the pharmacy for me and made sure it was corrected.
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Naomi, Thank you for sharing your experience! We’re glad to hear that the team was able to assist with your repeat prescription and ensure it was corrected promptly. Your satisfaction is important to us. Kind regards, James Wigg Management
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Review titled The worst GP ever
Rated 1 star out of 5
by Amit Shokeen - Posted on 11 September 2024
so utterly disappointed with this practice. impossible to get an appointment. Sent out several emails but no response either. made a complaint but clearly no one cares. everytime i speak to a staff member at the reception they have a dont care attitude, and are even rude and dismissive. i have health issues, living in pain and discomfort. i have been trying to get an appointment for the last two months but no luck. left urine and blood samples over a month and half ago but till date no results. when i mentioned this to staff they behave like they dont care. telling me that its uclh fault that samples are lost not theirs, but they havent even followed up. regarding appointments, they say that every gp does the same thing of asking you to call them between 8-9:30 am. This is simply not true. my previous gp - lavender hill group practice never had this system. i had to change my gp 3 months ago because i moved to different borough. i never experienced any problems of booking an appointment and staff has always been so helpful, caring and polite. james wigg on the other hand has frustrated me within 3 months. this is the worst gp service i have ever experienced and because of their terrible service i have no choice but to change my gp again. i will not recommend them to anyone, specially the ones with chronic health issues should stay away from this practice. You will just suffer unnecessarily.
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Amit Shokeen, We’re truly sorry to hear about your experience and the difficulties you’ve faced with appointments, test results, and staff interactions. This is not the level of care we aim to provide. Your feedback is being taken seriously, and we are reviewing our processes to address these issues promptly. We value your health and well-being and are committed to improving. Please contact us at jw.communications@nhs.net to discuss further as you are no longer registered and we cannot go into your records without consent. We appreciate the opportunity to make things right. Kind regards, James Wigg Management
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Review titled No response to econsult
Rated 1 star out of 5
by Mitch - Posted on 02 August 2024
On behalf of my mum I raised 3 e consults in last 10 days. Did so because she can't use the phone after having a stroke. We waited the required time. Then sent prompts when no response. So how come other patients get these instant responses and my disabled mum doesn't?
Visited August 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Mitch, We're sorry for the delay your mum experienced. This isn't the level of service we aim to provide. Please reach out directly at jw.communications@nhs.net, and we'll make sure her needs are addressed immediately. Thank you for your understanding. Kind regards, James Wigg Management
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Review titled Immunisations confusion and refusal
Rated 2 stars out of 5
by Anonymous - Posted on 14 August 2024
Adding to what's already here lets hope GPs post a reply very very quickly. So like other women- midwives, NHS ads told me to get whooping cough and chickenpox for all of us as adults, for me when I was pregnant, for children. Vulnerable people in our family so as carer for my mum I qualify ( she gets chemotherapy) Children meant to due to rise in cases. Pregnant women for same reasons I think. However ring practice and told have to get evidence and obstructive conversation ensues, when pregnant was told practice didn't do these but not why so no idea if that means never. Told 3 times to go private which would be over £1k. Whatever the GPs do must do the same as we are bring told by bigger NHS. Possible receptionists we're given wrong information?
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Patient, Thank you for your feedback. We’re sorry to hear about the challenges you’ve faced. While certain vaccines may not always be provided directly at the practice, we aim to offer clear guidance on accessing them. We will review this matter to ensure our staff provides accurate and consistent information. Please contact our Practice Manager at jw.communications@nhs.net so we can address your concerns and assist you further. Your health and well-being, as well as your family’s, are very important to us. Kind regards, James Wigg Management
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Review titled Immunisation and care for kids - again
Rated 2 stars out of 5
by AKhan - Posted on 13 August 2024
We also had problems to get immunisation and GP appointments for our children. One had suspected whooping cough, neither got immunised because covid shut down immunisations and they missed. We go straight to a local urgent care centre instead of GP triage now. Often we're not even given a same day appointment and our baby was sent to A&E after the GP refused a same day appointment. On immunisation we have no clue anymore where to go! Ring the practice and we are told no, like someone else here but the govt ads are telling us go to the GP ! The local urgent care cte said this and when I was pregnant we were all told I had to go get a jab Maybe we don't understand? The admin staff shouldn't be answering though. They are the problem
Visited August 2024
Review titled James Wigg Practice
Replied on 24 February 2025
Dear AKhan, Thank you for sharing your experience. We're sorry to hear about the difficulties you've faced in accessing appointments and immunisations. We understand how frustrating and concerning this must have been, especially when seeking care for your children. Due to the impact of COVID-19, there were disruptions to routine immunisations nationally, but we are working hard to ensure that all children can catch up. If you're unsure where to go for immunisations, please contact us directly, and we’ll be happy to clarify and assist. Regarding same-day appointments, we do our best to prioritise urgent cases, but demand can be high. We apologise if this has caused distress and would like to review your concerns further. If you'd be open to discussing this, please contact us at jw.communications@nhs.net We value all feedback as it helps us improve, and we will ensure that staff training and communication are reviewed to provide the best service possible. Kind regards, James Wigg Management
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Review titled Poor in mental health
by Saz - Posted on 29 August 2024
I am a patient for a long time. Mental health was very low especially when there is no GP. GP surgery reception had no idea how to ask questions kindly.Very triggering kept putting phone down on me kept saying I had to tell them all the details and they decide if I get a GP appointment. They shouldn't be doing this they are not trained they don't know anything about mental health this is for the GP. Mental health this bad is disability I said can I email they said no only disabled patients can and you're not disabled. These receptionist and their managers are not medical staff . I never get to see a GP because of this. The hospital says GP should be seeing me.
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Saz, We’re sorry to hear about your experience and any distress caused during your interactions with our team. Please know that our staff are asked to gather further information to ensure our triaging team has the details needed to direct patients to the appropriate clinician. We understand how sensitive this can be, particularly for mental health concerns, and will work to improve our communication and support. Please contact our Practice Manager at jw.communications@nhs.net so we can address your concerns and ensure you receive the care you need. Kind regards, James Wigg Management
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Review titled Worryingly inconsistent experiences
Rated 2 stars out of 5
by JLee - Posted on 28 July 2024
We have very young children and have had lots of problems trying to get an appointment . When the GPs are on strike the whole place is in a state of flux. It would be great if a doctor could look at what is happening because it's not reassuring when a reception person tells you as a parent that young children don't get priority when rest of the NHS says they do. No appointment for bad excema possible because there are no slots free. No appointment for breathing problems which was then so serious had to go to hospital. Who said whooping cough and to get other children immunised. But reception says not possible and wouldn't give any appointment for this ! Get the impression reception staff do the medical assessments because there aren't enough appointments so patients are sent away. Please fix this.
Visited July 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear JLee, I'm truly sorry to hear about the difficulties you've faced with appointments and the care of your young children. Your feedback is important, and we understand how frustrating this situation must be. We are actively working to address these issues and improve our processes. Please contact us directly at jw.communications@nhs.net so we can better understand your concerns and work towards a resolution. Kind regards, James Wigg Management
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Review titled Good Practice
Rated 5 stars out of 5
by Pauline Maitama-Sule - Posted on 08 July 2024
Dr was riendly, thorough in his investigation and reassuring. No red flags but will send me for further investigation of my falls to be sure. I felt very satisfied with his assessment. The receptionist was polite with a nice friendly smile and extremely helpful. I left the surgery feeling that I had been treated well.
Visited July 2024
Review titled James Wigg Practice
Replied on 11 July 2024
Dear Pauline, Thank you for your positive feedback! We are thrilled to hear that you have had a great experience with Dr Hague and our GP Assistant Ishtiak. This will be fed back to the team. Kind regards, James Wigg Management
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Review titled Respect is both ways
Rated 2 stars out of 5
by Anonymous - Posted on 23 July 2024
Not having good experiences with reception or contact staff when trying to chase things Very rude during every strike period when needed appointments in the family. Must be very hard for them but it's disrespectful to us as patients who have had confusion non stop. We are respectful of staff but it's a 2 way street. It's not just appointments it's when prescriptions have queries or errors I am always told it is a 3 day waiting time and that's not how it should be. They should know who to go to and not argue with patients and say it's policy- it's causing us as a family a lot of health problems. My youngest has had so many problems trying to get his inhaler prescription past the receptionist team. He has to go to A&E because he's run out. In situations where a doctor should have stepped in and reviewed.
Visited July 2024
Review titled James Wigg Practice
Replied on 26 July 2024
Dear Patient, We are sorry to hear about your negative experience with one of our GP Assistants. Please do email us at jw.communications@nhs.net with your experience and we will investigate the matter. Kind regards, James Wigg Management
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Review titled busy but helpful
Rated 3 stars out of 5
by lloyd - Posted on 16 July 2024
You have to queue and can only contact them during a short window every day but once you get seen they're usually very helpful. Just called to reschedule an appointment I missed and the person I dealt with was very helpful
Visited July 2024
Review titled James Wigg Practice
Replied on 17 July 2024
Dear Lloyd, Thank you for your positive feedback. We are thrilled you had a positive experience and will pass this onto the team. Kind regards, James Wigg Management