James Wigg Practice
Kentish Town Health Centre, 2 Bartholomew Road, London, NW5 2BXContact details and opening times
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Reviews
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Review titled Poor administration at practice
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
The administration at this practice is chaotic. The e-consult on Thursday 17 did not function, telephone queue at 8.30 was 28 people ahead and then cut off before I got to no.1. This happened twice (40 minute wait and still didn't get through) Forms I filled were lost. It can take days to reach a doctor, always someone new. Best to ask if the person you are talking to is a qualified doctor. The doctors seem helpful and hope they are good - if you ever get to see one. Only one was poor.
Visited October 2024
Review titled James Wigg Practice
Replied on 06 March 2025
We're sorry to hear about your experience with our administrative processes. We understand how frustrating it must be to face these challenges when trying to access care. Your feedback is important, and we will continue working to improve our systems. If you’d like to discuss this further, please contact the practice directly at jw.communications@nhs.net—we’d like to help resolve these issues. Kind regards, James Wigg Management
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Review titled Helpful doctors
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
I had an appointment today and the doctor was very helpful and patient. Also answered all our questions.
Visited October 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear Patient, Thank you for your kind feedback! We're glad to hear that your appointment went well and that the doctor was helpful and patient. Your support means a lot to us! Kind regards, James Wigg Management
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Review titled Months of trying to register
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2024
A few months ago I registered online here because I moved area. I need regular medication so made sure I followed up with details. I took in to reception photocopies of my last GP prescription and the hospital letter. I can only get 1 month's at one go and so 10 days ahead I emailed the surgery as I hadn't heard a word from them. Nothing back. So I phoned - 3 times waiting over 20 mins for a pick up. They had no trace of me and I was told to apply again. It was lost. This time I used the easy read form because I have some problems and I took it in person so knew it got there. The same thing happened. Then I went again to ask and I emailed and my brother called when it was too stressful for me. 111 did an emergency prescription. The hospital did aswell and they contacted the gp. After months of all this and lots of lost reports and missing doses and whatnot I went somewhere else. James Wigg never said sorry and kept saying it must be me. I never learned why there were so many problems.
Visited September 2024
Review titled James Wigg Practice
Replied on 24 February 2025
Dear patient, We're really sorry to hear about your experience and the difficulties you faced while trying to register and access your medication. We understand how frustrating and stressful this must have been, especially when dealing with essential prescriptions. Losing paperwork and delays in registration are not the level of service we aim to provide, and we sincerely regret that you were put in this situation. Your feedback is very concerning, and we would like to investigate what went wrong to prevent this from happening again. If you're open to it, please contact us at jw.communications@nhs.net so we can properly review this and ensure lessons are learned. We appreciate you bringing this to our attention and wish you the best moving forward. Best wishes, James Wigg Management
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Review titled Prompt feedback
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2024
A very positive experience.. Dr called me with results as soon as he had them and referred me on to appropriate depts straightaway.. gave helpful advice
Visited September 2024
Review titled James Wigg Practice
Replied on 24 February 2025
Dear patient, Thank you for your kind feedback! We're so pleased to hear that you had a positive experience and that our team was able to provide timely results, referrals, and helpful advice. Your support means a lot to us, and we’re glad we could assist you. Kind regards, James Wigg Management
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Review titled Fort Knox
Rated 2 stars out of 5
by GRy - Posted on 16 September 2024
Very similar to other disabled patients. This is about my mum who has serious illness and disease. Who can't get any appointment to be seen by a doctor. It's not OK to prioritise those who are able to use an online form for basic illness or are able to do that early morning telephone race for an appointment. The GP surgery should be more equal. Apparently they don't have a system of a home visit waiting list so if you aren't able to be quick off the mark you are told the list is full. Mum wants to be independent but she can't magically become able to steer through GPs systems like Fort knox. 2 stars because some GPs and HCAs in the past were kind or efficient.
Visited September 2024
Review titled James Wigg Practice
Replied on 06 March 2025
Dear GRy, Thank you for your feedback. We're very sorry to hear about your mother’s difficulties in accessing care. We understand how important it is for everyone, especially vulnerable patients, to receive the support they need. Please contact the practice directly so we can discuss her situation and explore how we can better assist her. I can assure you if it is needed, we do provide home visits for our housebound patients. Your concerns are important to us, and we appreciate the opportunity to improve our services. Kind regards, James Wigg Management
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Review titled Non stop prescription problems
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2024
Very poor communication problems chasing prescriptions which are the fault of the surgery not the chemist who explain to me. Unlike the surgery who ignore me when I tell them the prescription is wrong for me and also for my family. Not once this year has it been right and every time it's taken lots of time and exhaustion to chase. No one has ever said sorry. I posted this after reading how easy it was for another patient this week whose prescription was sorted out the same day. Why aren't all patients treated equally
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Patient, I'm sorry to hear about the issues you've experienced with your prescriptions and the lack of communication. Your feedback is important, and I apologise for the inconvenience and frustration this has caused. We strive to provide consistent and efficient service to all our patients. Please reach out to us directly at jw.communications@nhs.net so we can address your specific concerns and work to resolve them promptly. Kind regards, James Wigg Management
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Review titled GP appointments
Rated 1 star out of 5
by Amil - Posted on 04 August 2024
Who is prioritised and why My elderly parents are Asian They can't use the internet or the phone and when they go in every single time in the last 2 yrs told they can't have a face to face appointment. They don't know why. When I've spent hours on their behalf trying to chase up prescriptions or after hospital care we don't get the same day response others here do. These last 4wks I've called up 7 times and sent 3 emails with no response
Visited August 2024
Review titled James Wigg Practice
Replied on 14 August 2024
Dear Amil, We're sorry to hear about your parents' difficulties. We prioritise based on medical need, depending on availability and not background, and I apologise for the lack of response. Please contact us directly at jw.communications@nhs.net so we can address this immediately. Thank you for raising this issue. Kind regards, James Wigg Management
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Review titled Great Practice
Rated 5 stars out of 5
by Pat Morgan - Posted on 20 August 2024
Phoned early morning with problem. Got call back within an hour and given an appointment at midday. Doctor very empathetic and thorough. Referred me to University College Hospital for same day appt. Since had scan and given all clear. Doctor at Practice made follow up call to discuss recommended medication going forward. Exceptional, prompt and effective service.
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Pat Morgan, Thank you so much for your kind words and feedback. We’re delighted to hear that you had a positive experience with our team and that your care was handled promptly and effectively. Ensuring our patients feel supported and receive timely care is our priority, and it’s wonderful to know we met your expectations. We’ll share your comments with our team, as it’s always encouraging to hear such positive feedback. Please don’t hesitate to reach out if there’s anything further we can do for you. Kind regards, James Wigg Management
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Review titled Thorough, efficient, excellent
Rated 5 stars out of 5
by Tom Gentleman - Posted on 02 August 2024
A very positive experience. I filled in an eConsult form, I was seen quickly by a reassuring and attentive paramedic, who was not rushed and gave me good and clear advice. I was referred for a chest x-ray which was easy and quick to get, and the practice rapidly texted me the results. Altogether extremely efficient and impressive. Thank you.
Visited August 2024
Review titled James Wigg Practice
Replied on 05 August 2024
Dear Tom, Thank you for your positive feedback! We're thrilled to hear that your experience was efficient and impressive, from the eConsult to the clear advice and prompt results. We appreciate your kind words and are glad we could meet your needs effectively. Kind regards, James Wigg Management
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Review titled Computer form for appointments not working
Rated 1 star out of 5
by Sal - Posted on 26 August 2024
Reception person said to do all the questions for a Dr on the form and it is not good enough. Only if you have very simple questions for there is nothing complicated allowed. I started it for me I started it for my aunt. It doesn't work as there is a list for me the list doesn't cover my problems. I tried it for my aunt and it says all the time ring the GP but she can't do this. The drs put all the attention to online forms so this is all to the people with very simple illness
Visited August 2024
Review titled James Wigg Practice
Replied on 02 January 2025
Dear Sal, Thank you for sharing your concerns. We’re sorry to hear about the difficulties you and your aunt have experienced with our online forms. While these forms are designed to streamline access to care, we understand they may not always accommodate more complex needs. Our reception team is trained to assist patients in accessing the right care. If online forms aren’t suitable, please contact us directly so we can provide alternative support for you and your aunt. We value your feedback and are committed to improving our services. Please don’t hesitate to reach out to our Practice Manager at jw.communications@nhs.net to discuss further. Kind regards, James Wigg Management