James Street Group Pract
James Street, Workington, Cumbria, CA14 2DLContact details and opening times
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Reviews
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Review titled Diffucult Getting Appointment
Rated 2 stars out of 5
by Stephen Straughton - Posted on 15 June 2023
Requesting an online consultation from the website is virtually useless. It fails to even recognise common medical conditions at the search stage. Phoning the goup practice number is very frustrating, you listen to the pre recorded message for a minute then press option 1 for an appointment, you then get an engaged tone for circa 30 seconds befire getting cut off. Thus is repetetive and is disgraceful.
Visited June 2023
Review titled James Street Group Pract
Replied on 01 August 2023
I am sorry you find the search with on-line consult option difficult to navigate. This is part of the patient system we use called EMIS. This system is used by over 7500+ GP practices in the country and figures available on their website show that over 3000 of these practices also use the e-consult option. The telephone system does work well and when you choose the option for an appointment this then places you in a second queue there are only so many phone queue positions available. When you receive an engaged tone this means you have not been able to secure one of the queue positions and must dial again to the main number then select option 1. We are aware that this is frustrating for many patients and we liaise with the telephone supplier regularly to identify areas for improvement. Kind regards Alison NCPC Patient Experience
Provided by Care opinion
