Issa @ Fulwood
Fatima Health Centre, 228 Garstang Road, Fulwood, Preston, Lancashire, PR2 9QBContact details and opening times
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Review titled Triage by Reception? Unacceptable Practice
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2025
I recently had a very disappointing experience at this GP surgery regarding how appointments are handled. The reception team appears to be triaging patients’ complaints and deciding who they should see—whether a doctor, nurse, or pharmacist—without any clinical training. This is extremely concerning. We were booked for an appointment without being informed who it was with. Only after calling back were we told it was with a pharmacist—not a GP, which is what we originally requested. When we tried to change the appointment to see a GP, we were told we couldn’t, as an appointment had already been booked. If we cancelled it, we would not be offered another. Naturally, this led to a disagreement with the receptionist, which was followed by a phone call from the GP. Rather than addressing our concerns, the GP made us feel as though we were in the wrong for questioning the process. The in-person consultation that followed was equally cold and unwelcoming. The overall message seems to be: don’t ask questions, just accept what you’re given. Sadly, there appears to be little room for patient choice or shared decision-making here.
Visited April 2025
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