Islip Manor Medical Centre - Ratings and reviews
Reviews
-
Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
All staff is amazing Very helpful and hard working Highly Satisfactory When ever any health issues with me or my family they always take concerns at preority bases Thanks Alot
Visited December 2023
Islip Manor Medical Centre has not yet replied.
-
Review titled Reception staff very rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2023
I was given a telephone appointment slot for my depression at 5.40pm however the gp called me twice during the day while I went to work to keep myself busy so I missed the calls, I called the surgery after work to say I needed that telephone appointment and that I could show on nhs app that my appointment slot was at 5.40pm...the receptionist pretty much told me it was own fault as the doctor tried to call me twice in the afternoon and she'd pass the message on to the doctor...I didn't receive a call back and I've been left feeling extremely vulnerable, without medication and not knowing where to turn. Why give a timeslot for an appointment if you're going to call hours earlier.
Visited October 2023
Islip Manor Medical Centre has not yet replied.
-
Review titled Friendly and helpful
Rated 4 stars out of 5
by Hilary C - Posted on 19 September 2023
The care and treatment I receive at this practice are great. The staff are friendly and helpful, and doing a fantastic job in these challenging times.
Visited September 2023
Islip Manor Medical Centre has not yet replied.
-
Review titled Professional, pleasant and pro active surgery
Rated 5 stars out of 5
by Alan Shaw - Posted on 14 September 2023
I visited the surgery to have some stitches removed and to collect an urgent prescription referred by a hospital consultant. The surgery was one member down due to a staffing emergency, but I was attended to promptly and cheerfully. The prescription was urgent as I was going on holiday the following day. I was assured that the prescription would be emailed to my local chemist within 30 mins. I drove directly to the chemist and was able to pick up the pills immediately. This visit was representative of all my experience with the surgery over the years. The on line services are efficient, the clinic nursing staff are friendly and professional and my GP has always provided the best care and advice in all my dealings with him. The NHS is under great pressure these days and it is wonderful to see so much of the system delivering wonderful service in often difficult circumstances. Thank you
Visited September 2023
Islip Manor Medical Centre has not yet replied.
-
Review titled Great paracrice with very welcoming staff member.
Rated 5 stars out of 5
by Sushma Paudel - Posted on 03 August 2023
As soon as I entered on practice, staff on the enquires desk welcome me such a way that I am their family member. The information given by GP and healthcare assistance was very satisfied. Practice Manager is highly experienced . Know wonder why my surgery called is Family Practice. Very grateful to be registered .
Visited August 2023
Islip Manor Medical Centre has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by n. allibhai - Posted on 16 March 2023
Excellent service received from the Clinical Pharmacist who I met for the first time. I sincerely hope they stay as a great addition to the Team and along with the Principal GP and Practice Manager provide an excellent service. I have never had a bad experience and cannot thank the Team enough for the help and support received.
Visited March 2023
Islip Manor Medical Centre has not yet replied.
-
Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
GP receptionists are condescending on the phone and GP doesn’t seem to care less. Was suggested website links at one of my problems and appointments have been extremely lacking and late . Waited over 8 hours for phone call.
Visited March 2023
Review titled Islip Manor Medical Centre
Replied on 23 March 2024
We are deeply sorry to hear about your negative experience with our GP surgery. Providing compassionate and respectful care to our patients is of utmost importance to us, and we sincerely apologise if you felt that our receptionists were condescending during your interactions. We take all feedback seriously and are committed to addressing your concerns. Our reception team undergoes regular training to ensure they provide courteous and empathetic service to all patients, and we will take immediate steps to address any behavior that falls short of our expectations. Regarding your experience with appointment availability and wait times, we understand the frustration of waiting for extended periods, both for appointments and phone calls. We strive to provide timely access to care for all our patients, and we apologise for any inconvenience caused by delays in scheduling or returning calls. In light of your feedback, we will review our appointment scheduling processes to identify areas for improvement and ensure that appointments are scheduled efficiently and promptly. Additionally, we will investigate the delays in returning your phone call to prevent similar occurrences in the future. Your feedback is invaluable to us as we work to continuously improve our services. We are committed to regaining your trust and providing you with the high-quality care and service you deserve. Please don't hesitate to reach out to us directly if you have any further concerns or if there's anything specific we can do to address your experience.
-
Review titled Very Supportive
Rated 5 stars out of 5
by Donal Daly - Posted on 05 September 2022
I don't often attend surgery, but when I do I find everyone I interact with is great. Great that I can get my repeat subscriptions online and sent to my local chemist and approval are normally same day. They are also proactive encourgaging my healthy living drive with useful advice.
Visited August 2022
Review titled Islip Manor Medical Centre
Replied on 23 March 2024
We're thrilled to hear about your positive experience with our surgery! Our team works diligently to provide excellent service and support to all our patients, and it's incredibly rewarding to know that we've met your expectations. It's fantastic to hear that you appreciate the convenience of our online repeat prescription service and the efficiency of our same-day approval process. We understand the importance of making healthcare accessible and seamless for our patients, and we're glad to hear that these services have been beneficial for you. Moreover, we're delighted that you've found value in the proactive support and advice provided by our team to promote your healthy living goals. Encouraging and empowering our patients to prioritize their health and well-being is a top priority for us, and we're committed to supporting you on your journey to better health. Thank you for taking the time to share your feedback with us. Your kind words serve as motivation for our team to continue delivering exceptional care and service to all our patients. We look forward to serving you again in the future and supporting you in achieving your health goals.
-
Review titled Great practice
Rated 5 stars out of 5
by Mrs J A Starrs - Posted on 29 June 2022
I went in the Surgery on Monday morning after having some worrying symptoms, I was told exactly what I needed to do before seeing the doctor and given all of the information to enable me to do it before my appointment When I went for my appointment I met a lovely female dr who I hadn't met before she answered all of my questions in a caring professional way and reassured me that everything was going to be fine. She referred me to the relevant department at the hospital and arranged all the tests necessary. I am a very nervous patient and was able to request the person I know to so my blood tests which made me feel much better. I have a disabled son so being able to see a gp when needed is extremely important to my family and I never have a problem getting an appointment it is usually within 24 hours of requesting one They answer the phones, unlike many other places and it's never been an issue when I've walked in with a problem, if I've needed to speak to someone privately the staff always make this happen. I am extremely happy with the service I have received and have been a client for over 20 years now so feel that the staff there know my family well and know that if we ask to see a dr we are not wasting their appointments and it's for a good reason. I am a childminder and most of my families are also registered at this Surgery so whenever I recommend their children see a doctor they are always able to be seen quickly I am very happy with the service and feel that as patient myself and my family are well looked after.
Visited June 2022
Review titled Islip Manor Medical Centre
Replied on 14 July 2022
Dear Julie Thank you for taking out your time on a positive feedback. This is our duty of care to make sure patient get good quality of care from our practice I will pass your feedback to all our staff. Many Thanks Kim (practice Manager)
-
Review titled Great surgery
Rated 5 stars out of 5
by Ofelia Povoa - Posted on 15 May 2022
I have been a patient with this practice for many, many years and have had reason to use them intermittently. My health over the past year has been very testing so I have welcomed the response from the surgery in how I’ve been treated and indeed, the NHS in general. The receptionists have always been polite and accommodating, the doctors helpful and professional. I genuinely don’t know where I’d be without this level of care. I am glad I have remained with Islip Manor Medical Centre and appreciate what they do, especially during the pandemic where under considerable pressure. I thank them for all their hard work, they deserve the praise.
Visited May 2022
Review titled Islip Manor Medical Centre
Replied on 17 May 2022
Dear Mrs Povoa Thank you for taking the time to leave such positive feedback. I am pleased that you are happy with the care you are receiving at Islip Manor Medical Centre, we strive to provide the best care possible. I wish you and your family well Kind regards Kim Practice Manager