Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
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Reviews
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Review titled Poor service lately!
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
Went to see GP for pain in hands. Referred for hand xrays. Did not hear back so called them to be told report back did not want warrant to see GP. Report showed osteoarthritis! I said I came to GP with pains in hands getting worse would like a GP apt. I was told no GP apts available and to book in with Physiotherapist. I did this had had confirming email and text to see Physio. I went to Iridium saw blue white sign showing Physiotherapy upstairs. I went upstairs asked if in right place to be told yes take a seat Sat and waited half hour past my apt I went down and spoke to Receptionist he said apt was downstairs and I had missed it now go to Room 12 see if he's still there if not you will need to rebook!! I said your sign says Physiotherapy upstairs!!!! Bad communication! Work all day 5 days a week!! And cannot get apt with my GP!!!! I went to your practise with pains which I still have and cannot get to discuss same! What has happened to this practise I have been a patient for 40 years and seen a downward turn in customer care. I now have a report saying I have severe Osteoarthritis and cannot get treated!!!!!
Visited July 2023
Review titled Iridium Medical Practice
Replied on 20 July 2024
Dear Patient, Thank you for your feedback. We are sorry for any confusion caused during your visit but our building has other service providers working there too and it seems like their sign may have caused this confusion. If you are still having problems with this matter, then please contact our Patient Experience Team, who will do their best to assist you. Best wishes, Practice Management Team
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Review titled Băd services
Rated 1 star out of 5
by Nicoleta - Posted on 07 July 2023
First of all I had my appointment at 10:20 but it’s 10:50 and I’m still waiting saying to me that the doctor couldn’t handle the time and it’s behind now but it’s happening all the time that I have appointment here. Secondly, last time after waiting half an hour they asked me 2 question without even care about my problem. Unexperienced doctors
Visited July 2023
Review titled Iridium Medical Practice
Replied on 18 June 2024
Dear Patient, We are very sorry to hear about your negative experience with us. Staff do try their best to ensure appointments are on time, however, sometimes, unexpected medical emergency situations do arise which can cause unavoidable delays. We apologise for any delays you experienced and thank you for your patience. Best wishes, PRACTICE MANAGEMENT TEAM
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Review titled Poor practice
Rated 1 star out of 5
by George Perkins - Posted on 02 May 2023
Waited over one hour to see a doctor when I finally saw a doctor she said I can be passed on to a specialist but will take a very long time and told me to just put up with the pain and discomfort Very frustrating
Visited May 2023
Review titled Iridium Medical Practice
Replied on 20 July 2024
Dear Mr Perkins, Thank you for your feedback. Please contact our Patient Experience Team if you are still having problems with this matter and they will do their best to assist you. Best wishes, Practice Management Team
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Review titled Receptionist was lovely
Rated 4 stars out of 5
by Anonymous - Posted on 12 May 2023
The day i came the receptionist showed empathy and dignity and a vert caring manor. She remembered me from booking my appointment and made me at ease. However, the health care assistant doing my bloods was very rude and was very rough. She didnt clean the area first. Out of 10 she would have a 0
Visited May 2023
Review titled Iridium Medical Practice
Replied on 04 April 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Best wishes, Practice Management Team
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Review titled Great practice, fantastic service.
Rated 5 stars out of 5
by Gulfraz khan - Posted on 09 May 2023
Staff always friendly & down to earth, very professional & welcoming athmosphere, Doctors always excellent and experienced at there job, overall a brilliant experience, thankyou & god bless you all for taking mine and my families health serious.💙⭐️⭐️⭐️⭐️⭐️👍🏼
Visited May 2023
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Gulfraz, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team