Inspire Health - Hasland Medical Centre - Ratings and reviews
Reviews
-
Review titled Credit where it is due
Rated 5 stars out of 5
by Andy - Posted on 05 April 2024
Submitted an online medical request and was phoned the day after by my GP who listened, explained things clearly and effectively and give me the information and tools I needed to make further informed decisions about how to proceed with this particular condition. I can't fault the service or the communication, support and listening skills afforded me today and this part of the practice does appear to be working for the benefit of patients. Issues with this practice are generally in other areas rather than the clinical skills of the practitioners and these issues are ones which are continually repeated and not learned from. If they were, this practice would be one of, if not the best in the borough.
Visited April 2024
Inspire Health - Hasland Medical Centre has not yet replied.
-
Review titled Barriers to disabled patients
Rated 1 star out of 5
by They don't care about us - Posted on 29 March 2024
The heavy metal / glass automatic door that enables disabled, infirm and elderly patients to access the medical centre with ease and in a way that patients without difficulties do so is still broken and cannot be opened without assistance for many. I had an appointment last week and an elderly lady who was leaving the premises caught her fingers in the door, prompting me to comment that they really ought to get it fixed. The practice seem to think that simply putting up a sign telling patients that the door is broken is sufficient and this has been up for about a year. It says. 'Please push door. Automatic door not working'. This is fine for someone who is able to push the door or who is not in a wheelchair but for those who aren't, it is a barrier that they still have not removed. It would be nice for them to put another sign up next to the 'door not working' sign that apologizes to patients for the accessibility issues they may face and with clear information about when the door will be fixed, but they haven't. It is arrogant and ignorant of the needs of people with specific access needs and therefore requires challenging.
Visited March 2024
Inspire Health - Hasland Medical Centre has not yet replied.
-
Review titled Door still broken. Still not inclusive to autistic patients.
Rated 1 star out of 5
by Andy - Posted on 13 March 2024
The entrance door is still broken and no clear reason for this has been forthcoming. The practice still refuse to involve me in decisions about my care and continue to discuss important issues relating to my healthcare in my absence and and then impose these restrictions on my access to healthcare and reasonable adjustments on account of being autistic. This practice has an alarming lack of understanding of the issue facing autistic patients when it comes to accessing healthcare and engaging with healthcare services and I find that what is more egregious than that is they appear not to want to understand.
Visited February 2024
Inspire Health - Hasland Medical Centre has not yet replied.
-
Review titled Fix the door! Disabled people matter too!
Rated 1 star out of 5
by Andy - Posted on 22 February 2024
The heavy entrance door to the medical centre has been broken for some considerable time now and poses an accessibility barrier to people in wheelchairs and other disabled patients. No urgency to get it fixed and a clear message to disabled patients that their needs aren't really that important and they'll manage in a world where nobody seems to consider their needs or take them seriously. Get the door fixed. It isn't difficult.
Visited February 2024
Review titled Inspire Health - Hasland Medical Centre
Replied on 29 February 2024
Dear Andy, Thank you for taking the time to leave your comments and raising concerns over the entrance at Hasland Medical Centre. The practice alongside yourself are equally as frustrated about this matter. Please be assured the practice is proactively trying to ensure this matter is resolved as soon as possible. Warm regards, Inspire Health Management Team
-
Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
A week ago for three days running my wife felt ill. She went dizzy, could not stand, her facial colour went altogether. She is 75 , has a history of Atrial fibrillation and so on the third morning, Friday, she rang the surgery. After about 25 minutes someone answered and after hearing my wife's story this person spoke to the duty doctor who's recommended she ring 111 "who can prescribe"? or see how she feels on Monday and try to make an appointment then. Surely just even a phone call would have helped my wife deal with her problem. It would have taken just minutes. Why do we get the impression that the patient comes last?
Visited December 2023
Review titled Inspire Health - Hasland Medical Centre
Replied on 31 January 2024
Dear Patient, Thank you for taking the time to leave your feedback. My name is Jamie and I am Inspire Health's Patient Liaison Lead & Complaints Manager. I am so very sorry to hear of yours and your wife's experience. I am unsure as to any specific details however wonder if this was a matter of the service demands and capacity levels on that given day given the duty GP had advised to make contact with an alternate service. If you would like me to investigate this matter more specifically, I would of course be happy to do so. You are welcome to contact the surgery by ringing the telephone line or you can complete a feedback or complaints form on the Inspire Health website. Warm regards, Jamie - Patient Liaison Lead & Complaints Manager Inspire Health Management Team
-
Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
I was sent a reminder for an annual review today.The message contained a link to use to make an appointment. I was given a choice of dates from all the days from now until the end of March 2024.There was no availability whatsoever. What a waste of time and why no appointments available? Why offer me an appointment when there aren't any?
Visited December 2023
Review titled Inspire Health - Hasland Medical Centre
Replied on 20 December 2023
Dear patient, I'm sorry to hear of your troubles with a link to book an appointment. As there are no patient identifiers on NHS reviews, would it be possible to write to us/call the surgery and let one of the admin team type this up for you? We can then investigate why the appointments were not showing on the link, as we do have annual appointments available most weeks. We can then look at rectifying the IT issue for yourself and other patients. Kind regards, Reece Operations Manager Inspire Health Management Team
-
Review titled Impossible appointment system
Rated 2 stars out of 5
by Shaun Smith - Posted on 16 May 2023
I can't get online to book an appointment as I work most days from 7am and aren't allowed to use my phone during working hours, the system gets to capacity quickly and shuts off, leaving me unable to make any kind of appointment, as I'm not medically trained I need to speak to a doctor sometimes to see what's wrong with me. The system is quite obviously not fit for purpose, I was on hold for 15 minutes before I could speak to a receptionist, after a lot of discussion I managed eventually to get an appointment
Visited May 2023
Inspire Health - Hasland Medical Centre has not yet replied.