Ico Health Group
Moorside Clinic, 7-9 Moorside Road, Bromley, Kent, BR1 5EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled invaluable and efficient support and service
Rated 5 stars out of 5
by Lucy - Posted on 09 June 2023
I’m a teacher. Being able to use WhatsApp means I’m able to access medical support whilst teaching. As my employer does not approve of gp appointments during teaching day which is 8am-4pm but till 5pm on Monday. I’ve been able to access the medical support/ medication needed to alleviate symptoms much quicker with WhatsApp rather than waiting for a gp face to face apt. It’s been invaluable and efficient support and service for me.
Visited June 2023
Review titled Ico Health Group
Replied on 25 June 2023
Dear Lucy, thank you for taking the time to leave a review. I know many teachers so I am aware of how busy you are - like us, overworked and underappreciated! You are a great example of the type of patient we created ChatDoc for - always working during our opening hours etc. Its very easy to have a chat throughout the day with our team, on breaks etc, and get what you need without needing to jump on the phone or attend appointments. So pleased its useful! Thanks again, The ICO Team.
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Review titled I was promptly given an appointment for the next day
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
Today I contacted the surgery on behalf of my mother who has an ongoing health problem. She needs to be seen swiftly to ensure she has the right medication and also to allay her fears. I was promptly given an appointment for the next day at a time of my convenience.
Visited June 2023
Review titled Ico Health Group
Replied on 25 June 2023
Thank you for your review. Your experience is a great example of what we are trying to achieve. By using digital technology and streamlining how we operate to be more efficient, we free up GP time for those patients - such as your mother - who need to be seen promptly. Its not clear from your review whether you contacted the surgery via phone or using the ChatDoc WhatsApp, but either way, great that you got the service you deserve. Thank you again, The ICO Team.
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Review titled Reception staff are extremely helpful and understanding
Rated 3 stars out of 5
by Bryony Ashby - Posted on 29 June 2023
Reception staff are extremely helpful and understanding getting gp appointments is very difficult especially if you work and can not use your phone during work hours. The care you receive is dependant on the gp you get as some are very helpful and others not as much. The WhatsApp service has been good except for one experience
Visited June 2023
Review titled Ico Health Group
Replied on 03 July 2023
Dear Bryony, Thank you for the review, our reception team will appreciate your kind words. Please continue to use the ChatDoc WhatsApp service if you can, should be ideal if you struggle to use the phone during work hours. Its quite a new service so expect the odd glitch, but its improving all the time. Thanks! The ICO Team.
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Review titled It makes me happy to receive a quicker response
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2023
It makes me happy to receive a quicker response from the medical center where I registered before. Although some of my problems were solved more quickly in my previous medical center, I feel better here.
Visited June 2023
Review titled Ico Health Group
Replied on 05 July 2023
Thank you for your review and thank you for registering with ICO. We pride ourselves on responding quickly to patients and I am sure that as we get to know you better, and your health situation, we will be able to help you more effecively with your issues. Thanks again, great that you are feeling better. Best, The ICO Team.
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Review titled Every time I write a message, I get a quick response
Rated 4 stars out of 5
by Beata Konopinska - Posted on 14 June 2023
Every time I write a message, I get a quick response and help. I'm glad I don't have to call in the morning and wait about an hour to register with a doctor.
Visited June 2023
Review titled Ico Health Group
Replied on 25 June 2023
Dear Beata, thank you for the review. We are working extremely hard to ensure all patients receive rapid responses and also to remove the irritating queue on the phone first thing in the morning! Sounds like its working for you, which is great to hear. Thanks again, The ICO Team.
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Review titled I love the idea of what’s up appointments
Rated 4 stars out of 5
by Mona Sari-Kouzel - Posted on 09 June 2023
I love the idea of what’s up appointments it is very easy and we get what we want without being on phone for ages
Visited June 2023
Review titled Ico Health Group
Replied on 25 June 2023
What's up Mona!? Thanks for using the new service over WhatsApp, it is super easy. And as well as being easier for you, its keeps the phone lines open for people who prefer to talk. A win-win! Thanks again, The ICO Team.
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Review titled I was able to book an appointment
Rated 4 stars out of 5
by Rebecca Pyke - Posted on 23 June 2023
Having not realised there were more parts to the WhatsApp messages I previously failed. But a kind lady from the WhatsApp team showed me what to do. Once I got a signal outside, I was able to book an appointment after answering a few of the statements I booked an appointment with a Dr on the Monday evening. I used WhatsApp on Friday evening. So if it continues to be a good service, then this will save me trying to be on a phone for ages. As I don't work in an office, it's very difficult to be on hold when you have to be in a classroom.
Visited June 2023
Review titled Ico Health Group
Replied on 03 July 2023
Dear Rebecca, Thanks for giving the service another try - glad we could help you overcome any issues you were having. The launch of any new service always creates a few issues, but great to hear you got what you needed and that the service should be useful to you in the future. Definitely hard to be waiting on the phone at 8am when your class are starting to run into the classroom! We are very committed to making the WhatsApp service a success, so please continue to use it. Thanks again. The ICO Team.
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Review titled Grate service
Rated 5 stars out of 5
by Kelly-Anne Dewsbury - Posted on 12 June 2023
Love this so much easier then waiting on the phone Especially when ur in cue on 99 ppl very Manageable
Visited June 2023
Review titled Ico Health Group
Replied on 25 June 2023
Dear Kelly-Anne, thanks for the review! Good to hear you are finding the new ChatDoc system easy to use. It has also taken a lot of the pressure off the phones too, so even those who aren't too digitally-savvy are seeing the benefit indirectly. Thanks! The ICO Team.
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
Fantastic service always helpful get the job done very fast service I’m always happy to use this service
Visited June 2023
Review titled Ico Health Group
Replied on 21 June 2023
Thank you for your review - so pleased we could get you the help you needed rapidly! Please continue to use the ChatDoc WhatsApp service - it also frees up our teams time to focus on those patients who need it most. Thanks, The ICO Team
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Review titled Great Practice
Rated 5 stars out of 5
by Khadija Himid - Posted on 13 June 2023
Efficient, caring and professional. Always responsive and has good experienced doctors. The receptionist are also helpful and understanding.
Visited June 2023
Review titled Ico Health Group
Replied on 25 June 2023
Dear Khadija, thank you for your kind words, I will be sure to pass them on to the team. Its lovely to feel appreciated! We think we have a really great team here at ICO and we are glad you are had a good experience. Thanks again, The ICO Team.