I G Medical
Ilkley Moor Medical Practice, Springs Lane, Ilkley, West Yorkshire, LS29 8THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent response
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2025
Urgent Accurx message posted at 8.00am, text response by 8.15am. Phone call at 8.20 am telling me I had an appointment at 9.15am. Consultation and diagnosis very professional, medicine prescribed very quickly and hospital contact made there and then. Airedale rang me within minutes of getting home and started tests the following day. Consultant quickly informing me of results and GP phoning me at home as promised with what next. The whole system working as it should. Thankyou Dr Clarke.
Visited May 2025
I G Medical has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2025
Yesterday I filled in a AccuRx appointment request form mid morning. Within an hour I received a telephone call from the surgery giving me an appointment with a GP at 2 pm that afternoon which I thought was amazing and I was very grateful. I comnented to the receptionist that I thought the AccuRx system was brilliant and so much easier than having to wait in a telephone queue to speak to someone. Thank you.
Visited May 2025
Review titled I G Medical
Replied on 27 May 2025
Thank you so much for your kind feedback. We’re really pleased to hear that you had a positive experience and that we were able to respond to your AccuRx submission so quickly. Our team works hard to provide timely and effective care, and it’s always encouraging to know when this has made a difference. We truly appreciate you taking the time to share your experience. Kind regards Rachael Pengelly Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Jennie Johnson - Posted on 27 May 2025
Using accurx, I registered an enquiry and had it dealt with within a couple of hours. Thank you for such prompt and efficient service.
Visited May 2025
Review titled I G Medical
Replied on 30 May 2025
Dear Jennie Thank you very much for your kind feedback. We’re pleased to hear that you found our online consultation service helpful and appreciated the prompt response. Our team works hard to provide timely and convenient care, so it’s wonderful to know that our efforts made a positive difference for you. Please don’t hesitate to get in touch if we can assist you further. Kind regards Rachael Pengelly Practice Manager
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Review titled Top Extended Practice Physio!
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2025
When it seems that the NHS is under constant and all too often negative scrutiny, one only needs to visit Grassington Medical Centre to be greatly reassured. Today I met with the Extended Practice Physio and, as with my previous appointment, the care I received was exceptional. This physio has a razor-sharp diagnostic mind and an ability to extract clarity from less than crystallised patient symptoms descriptions. All swiftly followed up with comprehensive clinical plan formation, applied implementation and, thank goodness, an understandable explanation of the what, why and how. I feel immensely well looked after and thank both the physio and the rest of the Grassington team for everything they continue to do for me.
Visited May 2025
Review titled I G Medical
Replied on 08 May 2025
Thank you so much for your wonderful review. We’re absolutely delighted to hear about your positive experience, and especially pleased that you found the care from your physiotherapist to be so impactful. Your kind words about their clinical expertise, professionalism, and support truly mean a lot. They are a highly skilled clinician who takes great pride in delivering personalised, evidence-based care—and feedback like yours is a fantastic reflection of their commitment. We’re also grateful for your recognition of the wider team. It’s a real team effort behind the scenes to ensure every patient receives the highest standard of care, and your appreciation is warmly received by all of us. Wishing you continued recovery and all the very best. Rachael Pengelly Practice Manager
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2025
I joined the practice in late 2023 having not had the best experience with my previous surgery. I have found using the new online form for triage easy as I can now do this at any point during my working day. I recently needed follow up care and the nurse I saw was lovely and listened to what I had to also say. All of the staff listen to what I need and are caring and very helpful and I can not recommend this surgery enough!
Visited April 2025
Review titled I G Medical
Replied on 01 May 2025
Thank you so much for taking the time to leave such positive feedback. We're really pleased to hear that you've found the online consultation form and triage process straightforward and that you felt well cared for by our nurse and wider team. Your comments mean a great deal to us and will be shared with everyone involved. Many thanks once again. Kind regards Rachael Pengelly Practice Manager
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Review titled Support during cancer treatment
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
I really appreciate the dedicated phone number so that I can easily book blood tests and get repeat prescriptions etc. Thanks for the support at this difficult time.
Visited April 2025
Review titled I G Medical
Replied on 29 April 2025
Thank you for your kind words. We're truly grateful for your feedback and so pleased to hear that you feel supported whilst going through your treatment. We aim to ensure every patient feels cared for and confident in their journey and it means a lot to know we have made a positive difference. Wishing you continued health and wellbeing and please do not hesitate to get in touch if you need further support and assistance. Kind regards Rachael Pengelly Practice Manager
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Review titled Really helpful physio
Rated 5 stars out of 5
by Scott D - Posted on 15 April 2025
Had an appointment with a physio and she was incredibly helpful at diagnosing and assisting with my condition. I also received communication straight after completing an online triage form with very quick appointment options
Visited April 2025
Review titled I G Medical
Replied on 17 April 2025
Dear Scott Thank you for your kind feedback. Our physios are highly skilled professionals who we value highly within our team. We are pleased to hear you benefited from their clinical care and support and that you received speedy communication regarding an appointment. I will ensure your feedback is shared with the physio concerned. Kind regards Rachael Pengelly Practice Manager
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Review titled Great medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
Ii have no words all in capital letters! ig medical is a great team. From receptionists to senior doctors, they have looked after me with great care and consideration. When I moved from Grassington to Ilkley, the transfer worked seamlessly. Recently, when under a senior nurse, she wanted a second opinion and went immediately to the doctor in charge of minor surgery who next day found time to complete the operation. This went successfully. All the subsequent, important, visits for checking the wound was immediately arranged and I have been visiting the surgery every two days or so since. Quite amazing. A great team effort.
Visited April 2025
Review titled I G Medical
Replied on 01 May 2025
Thank you very much for your kind feedback. We're so pleased to hear that you were happy with the care and service you received from the practice. It really means a lot to the whole team to know our support made a difference. Thank you for the time you have taken to leave your positive review. Kind regards Rachael Pengelly Practice Manager
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Review titled Great staff & patient care
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
Thank you for being such a friendly & caring team. I came in for a blood test today & was quite anxious My nurse was so lovely & understanding. She immediately put me at ease & took my bloods while keeping me chatting. It was a pleasure seeing her today. Thank you so much. You are an asset to this wonderful surgery & all the team 💙
Visited April 2025
Review titled I G Medical
Replied on 04 April 2025
Thank you for your very kind feedback, we've very pleased to hear you had such a positive interaction with a member of our staff. I will ensure your words are shared with the nursing team. With best wishes Rachael Pengelly Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Stephen Eccles - Posted on 19 March 2025
Very happy with the speed and professionalism from our local practice, they assessed the problem with my knee and gave me a steroid injection,
Visited March 2025
Review titled I G Medical
Replied on 20 March 2025
Dear Stephen Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to our patients and we are delighted that you had such a positive experience when interacting with the Practice. I will ensure your comments are shared with the team. Kind regards Rachael Pengelly Practice Manager