I G Medical
Ilkley Moor Medical Practice, Springs Lane, Ilkley, West Yorkshire, LS29 8THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2025
I joined the practice in late 2023 having not had the best experience with my previous surgery. I have found using the new online form for triage easy as I can now do this at any point during my working day. I recently needed follow up care and the nurse I saw was lovely and listened to what I had to also say. All of the staff listen to what I need and are caring and very helpful and I can not recommend this surgery enough!
Visited April 2025
Review titled I G Medical
Replied on 01 May 2025
Thank you so much for taking the time to leave such positive feedback. We're really pleased to hear that you've found the online consultation form and triage process straightforward and that you felt well cared for by our nurse and wider team. Your comments mean a great deal to us and will be shared with everyone involved. Many thanks once again. Kind regards Rachael Pengelly Practice Manager
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Review titled Support during cancer treatment
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
I really appreciate the dedicated phone number so that I can easily book blood tests and get repeat prescriptions etc. Thanks for the support at this difficult time.
Visited April 2025
Review titled I G Medical
Replied on 29 April 2025
Thank you for your kind words. We're truly grateful for your feedback and so pleased to hear that you feel supported whilst going through your treatment. We aim to ensure every patient feels cared for and confident in their journey and it means a lot to know we have made a positive difference. Wishing you continued health and wellbeing and please do not hesitate to get in touch if you need further support and assistance. Kind regards Rachael Pengelly Practice Manager
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Review titled Really helpful physio
Rated 5 stars out of 5
by Scott D - Posted on 15 April 2025
Had an appointment with a physio and she was incredibly helpful at diagnosing and assisting with my condition. I also received communication straight after completing an online triage form with very quick appointment options
Visited April 2025
Review titled I G Medical
Replied on 17 April 2025
Dear Scott Thank you for your kind feedback. Our physios are highly skilled professionals who we value highly within our team. We are pleased to hear you benefited from their clinical care and support and that you received speedy communication regarding an appointment. I will ensure your feedback is shared with the physio concerned. Kind regards Rachael Pengelly Practice Manager
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Review titled Great medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
Ii have no words all in capital letters! ig medical is a great team. From receptionists to senior doctors, they have looked after me with great care and consideration. When I moved from Grassington to Ilkley, the transfer worked seamlessly. Recently, when under a senior nurse, she wanted a second opinion and went immediately to the doctor in charge of minor surgery who next day found time to complete the operation. This went successfully. All the subsequent, important, visits for checking the wound was immediately arranged and I have been visiting the surgery every two days or so since. Quite amazing. A great team effort.
Visited April 2025
Review titled I G Medical
Replied on 01 May 2025
Thank you very much for your kind feedback. We're so pleased to hear that you were happy with the care and service you received from the practice. It really means a lot to the whole team to know our support made a difference. Thank you for the time you have taken to leave your positive review. Kind regards Rachael Pengelly Practice Manager
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Review titled Great staff & patient care
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2025
Thank you for being such a friendly & caring team. I came in for a blood test today & was quite anxious My nurse was so lovely & understanding. She immediately put me at ease & took my bloods while keeping me chatting. It was a pleasure seeing her today. Thank you so much. You are an asset to this wonderful surgery & all the team 💙
Visited April 2025
Review titled I G Medical
Replied on 04 April 2025
Thank you for your very kind feedback, we've very pleased to hear you had such a positive interaction with a member of our staff. I will ensure your words are shared with the nursing team. With best wishes Rachael Pengelly Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Stephen Eccles - Posted on 19 March 2025
Very happy with the speed and professionalism from our local practice, they assessed the problem with my knee and gave me a steroid injection,
Visited March 2025
Review titled I G Medical
Replied on 20 March 2025
Dear Stephen Thank you for taking the time to provide us with your feedback. We strive to provide the best service possible to our patients and we are delighted that you had such a positive experience when interacting with the Practice. I will ensure your comments are shared with the team. Kind regards Rachael Pengelly Practice Manager
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Review titled Efficient service
Rated 5 stars out of 5
by Gwyneth Carpenter - Posted on 06 January 2025
I filled in the on line form (this seemed a lot more straightforward than when i had previously tried it) and then was phoned back within a couple of hours. I was offered an appointment that day. The doctor was very thorough and knowledgeable. I was offered an urgent physio appointment which is tomorrow!
Visited January 2025
Review titled I G Medical
Replied on 07 January 2025
Dear Gwyneth Thank you for your positive feedback. We are very pleased to hear that you found our service to be efficient and we are very proud to offer our patients good access to a GP and other healthcare services. I will ensure your comments are passed on to the wider team. With kind regards Rachael Pengelly Practice Manager
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Review titled Great practice always quick response.
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Easy to access appointment system online and phone call soon afterwards with a date and time to see a doctor particularly interested in my condition. Very reassuring rather than just being offered the next available time with any available doctor.
Visited November 2024
Review titled I G Medical
Replied on 08 November 2024
Thank you for your positive feedback. We implemented the new system to improve access and ensure patients were booked with the most appropriate healthcare professional for their needs. We're really pleased to hear the service is being well received and that patients seeing the benefits. I will ensure your comments are shared with the wider team. Kind regards Rachael Pengelly Practice Manager
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Review titled Good new system
Rated 4 stars out of 5
by Isla Coppin - Posted on 22 October 2024
Used the new system today and was impressed. Filled in form online and actually saw GP approx one hour later. No long queuing for phone to be answered, much better than before and actually saw a dr .
Visited October 2024
Review titled I G Medical
Replied on 28 October 2024
Dear Isla Thank you for your positive feedback. We implemented the new system to reduce the waiting times on the phone and provide faster access to care for our patients. We're really pleased to hear the service is being well received and that patients seeing the benefits. I will ensure your comments are shared with the wider team. Kind regards Rachael Pengelly Practice Manager
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Review titled Online appointment system
Rated 5 stars out of 5
by Clare Boyle - Posted on 21 October 2024
Fantastic service this morning. After filling in the online form at 8am this morning. I had spoken to a doctor within 30 minutes. The doctor was so lovely and understanding about my daughter’s skin problem. Great service and I will definitely recommend it.
Visited October 2024
Review titled I G Medical
Replied on 22 October 2024
Dear Clare Thank you for taking the time to post your feedback about the service you have received from the practice. The implementation of our new online consultation form has helped to reduce the telephone waiting times and created an effective process for GPs to review patient requests. We are therefore very pleased to hear that your experience was so positive. I will ensure your review is shared with the wider team. Kind regards Rachael Pengelly Practice Manager