I G Medical
Ilkley Moor Medical Practice, Springs Lane, Ilkley, West Yorkshire, LS29 8THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Marjorie Lloyd - Posted on 11 June 2025
I found this appointment useful because tge physiotherapist was bright, cheerful, well-informed, helpful, with good listening and questioning skills, leaving no stone unturned, and inspiring confidence in me to be a good patient.
Visited June 2025
Review titled I G Medical
Replied on 13 June 2025
Dear Mrs Lloyd Thank you very much for your kind and thoughtful feedback regarding your recent physiotherapy experience. We are delighted to hear that found your physiotherapist to be bright, helpful, and a good listener. It’s especially encouraging to know that their questioning skills and supportive approach inspired you to feel confident and motivated in your care. Your comments have been shared with the physiotherapy team and will certainly mean a great deal to the clinician involved. Knowing that their work made such a positive impact is incredibly rewarding. Thank you again for taking the time to write to us. We wish you continued progress and good health. Kind regards Rachael Pengelly Practice Manager
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Review titled Very efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2025
Speedy efficient and constructive reply. I received an appointment for my diary. much appreciated, thank you
Visited June 2025
Review titled I G Medical
Replied on 06 June 2025
Thank you for your positive feedback. We have worked hard on our access and are pleased that patients are seeing the benefit. I will ensure your kind words are shared with the wider practice team. Kind regards Rachael Pengelly Practice Manager
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Review titled Easy Triage
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2025
The triage system here works really well, no need to wait in a queue at 8am to try to get an appointment. Each time I’ve used the service I have had a response with a couple of hours.
Visited June 2025
Review titled I G Medical
Replied on 06 June 2025
Thank you so much for your kind feedback. We’re really pleased to hear that you had a positive experience and that we were able to respond to your AccuRx submission so quickly. Our team works hard to provide timely and effective care, and it’s always encouraging to know when this has made a difference. We truly appreciate you taking the time to share your experience. Kind regards Rachael Pengelly Practice Manager
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Review titled Fabulous response
Rated 5 stars out of 5
by peter callender - Posted on 09 June 2025
Talked to GP very soon after filling on line form. Going on line to contact GP is great use of technology, user friendly and saves loads of time for both patient and GP.
Visited June 2025
Review titled I G Medical
Replied on 10 June 2025
Dear Mr Callender We're pleased to hear that you found our online consultation service user-friendly and time saving. When we implemented AccuRx and total triage, the aim was to make things easier for both patients and GPs so it's encouraging to hear that it's making a difference. Your comments are truly appreciated and help us continue to improve our service for everyone. Kind regards Rachael Pengelly Practice Manager
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Review titled Excellent response
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2025
Urgent Accurx message posted at 8.00am, text response by 8.15am. Phone call at 8.20 am telling me I had an appointment at 9.15am. Consultation and diagnosis very professional, medicine prescribed very quickly and hospital contact made there and then. Airedale rang me within minutes of getting home and started tests the following day. Consultant quickly informing me of results and GP phoning me at home as promised with what next. The whole system working as it should. Thankyou Dr Clarke.
Visited May 2025
Review titled I G Medical
Replied on 06 June 2025
Thank you so much for your feedback. We’re very pleased to hear that you had a positive experience with our online consultation process. Providing a fast and accurate access, along with diagnosis and treatment is something we take great pride in. I will ensure your review is shared with all the staff. Kind regards Rachael Pengelly Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2025
Yesterday I filled in a AccuRx appointment request form mid morning. Within an hour I received a telephone call from the surgery giving me an appointment with a GP at 2 pm that afternoon which I thought was amazing and I was very grateful. I comnented to the receptionist that I thought the AccuRx system was brilliant and so much easier than having to wait in a telephone queue to speak to someone. Thank you.
Visited May 2025
Review titled I G Medical
Replied on 27 May 2025
Thank you so much for your kind feedback. We’re really pleased to hear that you had a positive experience and that we were able to respond to your AccuRx submission so quickly. Our team works hard to provide timely and effective care, and it’s always encouraging to know when this has made a difference. We truly appreciate you taking the time to share your experience. Kind regards Rachael Pengelly Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Jennie Johnson - Posted on 27 May 2025
Using accurx, I registered an enquiry and had it dealt with within a couple of hours. Thank you for such prompt and efficient service.
Visited May 2025
Review titled I G Medical
Replied on 30 May 2025
Dear Jennie Thank you very much for your kind feedback. We’re pleased to hear that you found our online consultation service helpful and appreciated the prompt response. Our team works hard to provide timely and convenient care, so it’s wonderful to know that our efforts made a positive difference for you. Please don’t hesitate to get in touch if we can assist you further. Kind regards Rachael Pengelly Practice Manager
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Review titled Top Extended Practice Physio!
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2025
When it seems that the NHS is under constant and all too often negative scrutiny, one only needs to visit Grassington Medical Centre to be greatly reassured. Today I met with the Extended Practice Physio and, as with my previous appointment, the care I received was exceptional. This physio has a razor-sharp diagnostic mind and an ability to extract clarity from less than crystallised patient symptoms descriptions. All swiftly followed up with comprehensive clinical plan formation, applied implementation and, thank goodness, an understandable explanation of the what, why and how. I feel immensely well looked after and thank both the physio and the rest of the Grassington team for everything they continue to do for me.
Visited May 2025
Review titled I G Medical
Replied on 08 May 2025
Thank you so much for your wonderful review. We’re absolutely delighted to hear about your positive experience, and especially pleased that you found the care from your physiotherapist to be so impactful. Your kind words about their clinical expertise, professionalism, and support truly mean a lot. They are a highly skilled clinician who takes great pride in delivering personalised, evidence-based care—and feedback like yours is a fantastic reflection of their commitment. We’re also grateful for your recognition of the wider team. It’s a real team effort behind the scenes to ensure every patient receives the highest standard of care, and your appreciation is warmly received by all of us. Wishing you continued recovery and all the very best. Rachael Pengelly Practice Manager
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2025
I joined the practice in late 2023 having not had the best experience with my previous surgery. I have found using the new online form for triage easy as I can now do this at any point during my working day. I recently needed follow up care and the nurse I saw was lovely and listened to what I had to also say. All of the staff listen to what I need and are caring and very helpful and I can not recommend this surgery enough!
Visited April 2025
Review titled I G Medical
Replied on 01 May 2025
Thank you so much for taking the time to leave such positive feedback. We're really pleased to hear that you've found the online consultation form and triage process straightforward and that you felt well cared for by our nurse and wider team. Your comments mean a great deal to us and will be shared with everyone involved. Many thanks once again. Kind regards Rachael Pengelly Practice Manager
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Review titled Support during cancer treatment
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2025
I really appreciate the dedicated phone number so that I can easily book blood tests and get repeat prescriptions etc. Thanks for the support at this difficult time.
Visited April 2025
Review titled I G Medical
Replied on 29 April 2025
Thank you for your kind words. We're truly grateful for your feedback and so pleased to hear that you feel supported whilst going through your treatment. We aim to ensure every patient feels cared for and confident in their journey and it means a lot to know we have made a positive difference. Wishing you continued health and wellbeing and please do not hesitate to get in touch if you need further support and assistance. Kind regards Rachael Pengelly Practice Manager