Horsman's Place Surgery
Horsmans Place, Instone Road, Dartford, Kent, DA1 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled prompt service
Rated 4 stars out of 5
by S.Rule - Posted on 10 April 2025
After initial difficulty with the new e consult appointment booking system, I managed to submit my request for an appointment. I was promptly telephoned within the hour and given an appointment with a doctor. The gp was very polite and thorough, I was then referred to DVH for further review of my symptoms. Considering the difficulties the NHS staff manage under, I was afforded a good service from both my gp surgery and the hospital today 10/04/2025. Many thanks. The only comment for possible improvement would be the reception area within the go surgery where patients book in which has no privacy at all. Whilst sitting in waiting area all conversations can be heard which is rather unfortunate, apart from this I cannot fault my service experience provided by this surgery.
Visited April 2025
Horsman's Place Surgery has not yet replied.
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Review titled Lovely Practice
Rated 5 stars out of 5
by Jools - Posted on 09 April 2025
Been a patient here the past 36 years. The staff are very caring and helpful. I am very happy with the way my chronic health condition has been managed by my Gp over the years. They have recently made changes to the way patients access appointments and I am very satisfied with the new system. Recently had my COVID vaccination there. Could not fault it from booking the appointment to seeing the nurse to have it done.
Visited April 2025
Horsman's Place Surgery has not yet replied.
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Review titled Helpful receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2025
It was reassuring to speak to a helpful, patient and kind receptionist who was willing to spend a little time to ensure that I was happy and understood such things as procedures and new systems.
Visited March 2025
Horsman's Place Surgery has not yet replied.
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Review titled Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2025
My aunt is a Type 1 Diabetic, she'd been having palpations and high blood sugars. She went into the doctors twice in the span of 4 days, only to be told nothing. We ended up having to go to A&E where they found she had a tonsil infection. Neither doctor checked her over for any sort of infection, they just took her blood pressure and sent her off. We sat in A&E for 6 hours just to be given antibiotics. Is that not what a GP is for? I understand that the NHS is struggling and understaffed, but there just seems to be a rush with this Surgery to get you in and out the door as quick as possible. Like they don't even care to help. This is also not the first issue we've had with them—before the triage system was set up, you'd spend 2 hours waiting on the phone just to be cut off whilst the receptionists sat around having a chat. It took 3 years of doctors appointments for my mother to get a diagnosis because no one was willing to investigate. Just feels like no one in that surgery cares.
Visited March 2025
Horsman's Place Surgery has not yet replied.
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Review titled Vaccination
Rated 4 stars out of 5
by Anonymous - Posted on 04 February 2025
Although nervous I was put at ease by the nurse who gave me my vaccinations. The appointment was on time.
Visited February 2025
Review titled Horsman's Place Surgery
Replied on 04 February 2025
Thank you for your feedback .... We appreciate all feedback as it helps us to know what we are doing right and what we are doing wrong I am sure the Nursing Team will be happy to receive your feedback. Thank you - Jan
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Review titled New appointment system
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2025
I was actually rather happy with the doctors and other team at the practice and this is nothing to do with them! As someone suffering from a long term injury and chronic pain I require seeing a doctor semi regularly. The new appointment system will be the reason I am leaving! Have to book online and not just being able to call up and speak to a human is the most ridiculous idea I’ve ever heard of. This is a doctor surgery isn't it? How are persons not adept with the internet supposed to get help. Also going through triage every time I need a follow up appointment with the same doctor for the same issue is tiresome and completely unnecessary. Thank you to the doctors,nurses and team however this new system mean I will be leaving and so will the rest of my family and friends.
Visited February 2025
Horsman's Place Surgery has not yet replied.
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Review titled Lots of improvement
Rated 5 stars out of 5
by Farida M - Posted on 03 September 2024
Just went to see the practice nurse and it was a very pleasant experience. She was very kind and compassionate and took time to listen to my concerns. The practice had many changes recently and they have all been positive in my experience.
Visited September 2024
Review titled Horsman's Place Surgery
Replied on 14 October 2024
Thank you for your feedback - We are happy you can see positive improvements and I will pass your comments on to the nursing team. Many thanks
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Review titled Not a good practice at all
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2024
The appointment system is awful, I never get an appointment when I need. Let alone face to face even telephone consultation appointment is never available. It appears that The practice has no protocol for regular/routine blood tests for their patients not even for those patients who have compromised immune system. I was feeling unwell off and on since past 3 weeks hence I wanted to see my GP and discuss and get blood test done so at least I know if I have some vitamin or any deficiency or is there any other cause but each morning I called the surgery sharp at 8am, I have to wait on a long queue either to get cut off or being told that there are no appts available on the day so have to call them next day again at 8!! Next same disappointment. Few times there was recorded message that there was a staff training day so it was closed in the morning. All I needed was to see my GP for assurance that if I am in need of any medication I can have one. Nevermind luckily I am feeling better but still I need to have a full blood test to ensure that nothing new has developed in my health condition. I understand that GP’s and our entire NHS system is under so much pressure but I do deserve to get to see my GP face to face when I am generally feeling unwell.
Visited July 2024
Horsman's Place Surgery has not yet replied.
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Review titled Rude and dismissive
by Anonymous - Posted on 27 May 2024
Consulted 111 who booked a telephone appointment for me. Without any Dr speaking to me I received a very sarcastic message to go to E.D with my issue. I responded that it’s not a life threatening situation is that appropriate and they just repeated that’s the message the Dr sends. I went instead to urgent care centre who were very professional and helpful, diagnosis made, prescription for acute treatment given and forward management plan instigated. I feel vindicated that I am not imagining my symptoms and that treatment will help alleviate my suffering which has needlessly been prolonged!
Visited May 2024
Review titled Horsman's Place Surgery
Replied on 10 June 2024
I am sorry to hear you were not happy regarding your last contact with our Practice, I am very happy to discuss your experience and look into it on your behalf, please feel free to call me. Many thanks Jan Riches
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Review titled Really hard getting face to face appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
Ring at 8:00am on the dot by the time you get to speak to someone it is 8:20. All face to face appointment is gone, like lottery try again next day.
Visited May 2024
Review titled Horsman's Place Surgery
Replied on 10 June 2024
I am sorry you have had difficulty booking a face to face appointment - We do have a lot of Face to face on the day appointments for acute problems, you are also able to book face to face up to two weeks ahead - If you would like to discuss this further please give me a call. Many thanks - Jan Riches