Horsefair Practice - Ratings and reviews
Reviews
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Review titled Inefficiency at Horse fair practise
Rated 1 star out of 5
by Beggars belief - Posted on 20 May 2022
Friday May 21st 2022 16:14 After sitting on hold for 45 minutes I decided to call in person to Sandy Lane Practise, two ladies on reception ignored my presence and did not look up from there keyboards with neither an acknowledgement or a greeting, after 8-10 minutes the lady on the keyboard asked me if I wanted help????? Er yes ..I had letter from hospital that needed forwarding to my G.P. she could not tell me who the said G.P. is. I also was asked by a previous G.P. to embark on a new course of meds for my dangerously high blood sugar and return for consultation and follow up bloods ..reception typist told me to call o Monday morning and speak to bookings !!!! I find the service has nosed dived and patients are no longer a priority or treated with respect Disgrace. Should my health deteriorate further I will hold you responsible .....are receptionists now unable to give appointments, have they had any customer service training , or told to use manners ? I think not ...very rude young lady on the reception desk this pm. Shame on you Horse Fair Practise , I have been a patient for 30+ years and seen many changes ...the present state of your operation is embarrassing to say the least, inefficient and dangerous for really sick patients. Take Heed You could give Telford and Wrekin a run for the money Abysmal service all round .
Visited May 2022
Review titled Horsefair Practice
Replied on 24 May 2022
Dear patient, Thankyou for your feedback. Please let me apologise in advance for this poor experience, which we will investigate urgently. Please can you contact us privately via practice email and we will respond to you accordingly as a matter of priority. The email address is horsefair.practice2@nhs.net .We as a practice take very seriously every single incidence of patient’s poor experience in order to improve the quality of service we offer. Thankyou Charlotte Marshall Accounts & Support manager Horsefair practice