Reviews

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1. Review titled No communication

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 07 April 2022

   I rang them this morning to ask advice on chest pains they told me I needed to ring 111. I rang 111 and they told me they were making me over the phone appointment with my GP and if I didn’t receive one to ring them. I rang the doctors 6 hours later and they said sorry it was miss communication and that a GP would ring soon, she did and was so rude to me asking me why I rang 111 in the first place even though I was told too by them. She then went on to say they couldn’t treat me because I don’t live close anymore- I wasn’t told this by the receptionist/ the doctor before then she said very bluntly if you have chest pains go to A and E. I got so upset I hung up. I’m still suffering from covid and have shortness of breath and I just wanted abit of advice, I didn’t want to burden A and E if it wasn’t needed but it seemed that everyone I spoke to just got me to ring someone else even though it wasn’t the right thing to do.

   Visited April 2022

   Report as unsuitable

   Horizon Health Centre has not yet replied.

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