Hopwood Medical Centre - Ratings and reviews
Reviews
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Review titled Access to care
Rated 2 stars out of 5
by Anonymous - Posted on 08 January 2024
We have been patients at the centre for many years, I have to say access to Gp appointments are very difficult. You are told to ring at 8 am to book an appointment but only the lucky few (10, I believe ) get through ?. Gone is the great service we used to get, you just turned up and waited . At least you got to see a doctor, at least you felt cared for and that your health mattered. Not anymore, since Covid the care and service is not what we have come to expect.
Visited January 2024
Review titled Hopwood Medical Centre
Replied on 10 January 2024
Thank you for your review. We are constantly monitoring access and demand. We offer a mixture of pre-booked and on the day appointments. Unfortunately we have to work within the resources available. We are currently offering a record number of appointments well above the threshold set by NHS England.
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Review titled No appointments
Rated 1 star out of 5
by Claire - Posted on 31 July 2023
I have been asked by the GP to go in, unfortunately I had an appointment this Thursday but have to cancel, explained that this is an appointment that the GP asked me to attend, was told no pre-bookable appointments for 3 weeks and would need to call at 8am for an appointment, unfortunately as I said this is not convenient for me as work 12 hour shifts. Since covid this surgery has gone down hill, it seems that if need an appointment you can’t get one u less call at 8am and then it’s a matter of trying multiple times before getting contacted then a waiting game unless they cut you off you. No wonder people go to A&E to see someone, which then makes there wait time go up because alot are GP problems
Visited July 2023
Hopwood Medical Centre has not yet replied.
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Review titled Not one time was successfully reach GP
Rated 1 star out of 5
by Mok - Posted on 30 January 2023
My family members and me were got difference kind of illness, but not one time successfully to reach the doctor, such as no online booking, no one answer the call at 8am, if I was lucky to call as long as 40 mins, there was the nurse tell me to call again on the next day at 8am (can preview there will be no one answer the calls again)! I experienced at least 3 times while I was sick. That is hopeless!
Visited January 2023
Hopwood Medical Centre has not yet replied.
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Review titled many years ago this was an excellent practice
Rated 2 stars out of 5
by Anonymous - Posted on 10 November 2022
The receptionists don't listen and think they are medical practitioners themselves and don't listen to the patients and just fob patients off.You ask for an appointment at a certain time due to other commitments and you get one at an inappropriate time. Give patients a choice of a face to face consultation or a telephone consultation instead of telling them what they need, they might actually want to see a doctor. Take into consideration patients choice and experience.
Visited November 2022
Hopwood Medical Centre has not yet replied.
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Review titled Can’t recommend enough
Rated 5 stars out of 5
by Very happy customer - Posted on 25 August 2022
I recently joined this practice after being asked to find a new Gp due to a change of address I joined this practice after reading some reviews and I have to say what an excellent choice I made Very accommodating professional team who have given me confidence that there are great practices out there I can’t thank them enough I’ve been seen by a Dr and the consultation was thorough , I was referred very quickly for scans and physio within a week Thankyou to you all at Hopwood Mc for the great service you are providing , you deserve the great reviews
Visited August 2022
Hopwood Medical Centre has not yet replied.