Hook Surgery
The Merritt Medical Centre, Merritt Gardens, Chessington, Surrey, KT9 2GYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hook Surgery.
Reviews
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Review titled Good Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2025
I visited the surgery and the Doctor gave my full attention looked at the result and prescribed a treatment for my condition
Visited April 2025
Review titled Hook Surgery
Replied on 01 May 2025
Dear Patient, thank you for taking the time to post about your interaction with Hook Surgery. It is very much appreciated and will be shared with the team.
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Review titled Very thorough doctor
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2025
She was very thorough and arranged for me to have a second opinion to make sure I didn’t suffer any problems over the weekend.
Visited April 2025
Review titled Hook Surgery
Replied on 01 May 2025
Dear Patient, thank you for your positive comments which I will share with the clinical team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2025
I was seen very promptly for my appointment for blood tests. All my exchanges and interactions with the Practice have been good. All staff helpful and supportive - at times going above and beyond.
Visited April 2025
Review titled Hook Surgery
Replied on 01 May 2025
Dear Patient, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled Friendly & Professional practitioner
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2025
The practitioner was friendly and professional. I was made to feel comfortable and fully informed what was happening and what would happen next regarding results. Great service.
Visited April 2025
Review titled Hook Surgery
Replied on 01 May 2025
Dear Patient, thank you for your positive comments which I will share with the team at Hook Surgery, it is always lovely to hear and means a lot to us all.
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Review titled Very good
Rated 4 stars out of 5
by Nalini - Posted on 16 April 2025
I never had a problem getting appointments. Staff is very friendly and approachable. I would recommend this surgery for any one.
Visited April 2025
Review titled Hook Surgery
Replied on 01 May 2025
Dear Nalini, thank you for taking the time to post a review about your interaction you have received from Hook Surgery, it is much appreciated and will be shared with the team.
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Review titled Extremely Frustrating Experience with Postnatal Care Booking
by Anonymous - Posted on 17 April 2025
I’m very disappointed with the service at Hook Surgery in Chessington. I’ve been trying to book my 6-week postnatal check for both myself and my baby, but despite multiple attempts, I still haven’t been given an appointment. I called the surgery several times, and each time the receptionist told me they would call me back to arrange the appointment — but no one ever did. I even walked into the surgery on two separate occasions to try and get booked in directly. Again, I was told I’d get a call back, and again, nothing happened. Now it’s the end of my 6th week postpartum and I went into the surgery once more, hoping to finally get things sorted. Yet again, I was told they’d call me that same day to book it in — and still, no call. This has been incredibly frustrating and upsetting, especially as my baby’s first immunisations are due at 8 weeks and I’ve been left completely in the dark with no communication from the surgery. It’s disappointing to receive such a lack of support at a time when clear guidance and timely care are so important. I honestly don’t know what to do next.
Visited April 2025
Review titled Hook Surgery
Replied on 23 April 2025
Dear Patient, I am very sorry that this has happened to you, this is not normally how we would deal with these appointments. Please can you call us and ask to speak to the office manager so we can get this booked in for you.
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Review titled Great doctors
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2025
The doctor was treating a persistent rash on my daughter but they havent given up, they reach out for others for support and ran all the tests. They uplift my frustrated mood at through their support and kind words. They never make the visit feel unnecessary.
Visited April 2025
Hook Surgery has not yet replied.
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Review titled Friendly staff
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2025
Easy to make appointment. Nurse saw me on time and was friendly and I felt comfortable and relaxed.
Visited April 2025
Review titled Hook Surgery
Replied on 07 April 2025
Dear Patient, thank you for taking the time to post about your interaction with Hook Surgery. It is very much appreciated and will be shared with the team.
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Review titled Efficient Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2025
I was able to get a GP appointment quickly despite short notice. The GP was thorough and very professional and arranged necessary tests. The receptionist was very helpful and friendly.
Visited April 2025
Review titled Hook Surgery
Replied on 01 May 2025
Dear Patient, thank you for taking the time to post a review about the services your have received from Hook Surgery, it is much appreciated and will be shared with the team.
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Review titled Swift appointment
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2025
I needed an appointment at the Surgery and got one straight away, 2.5 hours later, was even seen early. Receptionist/staff helpful and friendly
Visited April 2025
Review titled Hook Surgery
Replied on 07 April 2025
Dear Patient thank you for leaving positive feedback for Hook Surgery it is very much appreciated by the team here.