Holycroft Surgery - Ratings and reviews
Reviews
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Review titled Poor medical negligence
Rated 1 star out of 5
by Joanne addis - Posted on 29 June 2023
My husband has been waiting to see a doctor after suffering a stroke and now needs medical attention for a cyst on his liver he's not eating and can't see a doctor till July, disgusting how ur treating patients.
Visited June 2023
Review titled Holycroft Surgery
Replied on 03 July 2023
Dear Joanne Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled New appointments system
Rated 5 stars out of 5
by John Finnerty - Posted on 26 May 2023
No more hanging on the telephone! I used the new online system and I was given an appointment the same morning. No waiting around at the surgery either; straight in to see a wonderful doctor who made an efficient diagnosis.
Visited May 2023
Review titled Holycroft Surgery
Replied on 02 June 2023
Dear John We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Christine Sharp. - Posted on 24 April 2023
Sent in a request-none urgent and in less than an hour had a phone call from GP. Great service. Very satisfied. Thank you.
Visited April 2023
Review titled Holycroft Surgery
Replied on 02 June 2023
Dear Christine Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2022
spoke to 111 at the weekend who told me I need to speak with my GP as soon as possible, called on the following Monday morning to be left on hold for 2 hours, the line was then hung up (not by myself), I tried to call a further 3 times that day, pressed 1 for a call back but never received a call back, managed to speak to somebody and said i've been adviced to sort blood tests to be rudely told they don't do them here, I asked if they could help me sort them and they said 'just call back tomorrow morning' fine, called back tuesday had a really helpful receptionist who told me she can see on my report I need a full blood count and she would call me back, never called me back so i called again on wednesday, to be met on the phone to a different receptionist who began the phonecall laughing and then bluntly saying 'hello.' to be told she can not help me as the surgery do not do blood test, she then mumbled down the phone I have an appointment in person on Friday at Holycroft surgery to which I replied 'you've just said you don't do blood tests there though so am I definitely getting a blood test' to which she replied 'well it says here blood tests. 8.30 on friday so yes. we do blood tests if the doctor requests' Came to my 'appointment' on the friday morning to be told its not an in person appointment like the receptionist had told me and it was actually by phone to complete a blood request form Absolute joke, I have been passed from pillar to post and messed around by the lack of care the receptionists clearly have for their job, closed for staff training on the Tuesday which clearly was not very effective!
Visited October 2022
Review titled Holycroft Surgery
Replied on 11 November 2022
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Closed?
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2022
I used to have high regard for this surgery. However, I have been trying for three days to make contact by 'phone without success. This has included an unfulfilled promise of a call back and two waits in the queue (one for an hour and one for two hours), both of which were cut off without answer. Perhaps there is nobody there any more.
Visited May 2022
Review titled Holycroft Surgery
Replied on 11 November 2022
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am. Kind regards Patient Experience Team