Hollyhurst Medical Centre - Ratings and reviews
Reviews
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Review titled Rude And Unempathetic Receptionist
Rated 2 stars out of 5
by Keddy Sowels - Posted on 31 January 2024
From my experience, one of the receptionists are quite rude and unempathetic. I heard a receptionist refer to the doctor that was seeing me by her first name so that’s what I knew the doctor as from then on instead of Dr (insert surname). Because of this, I would accidently call the doctor by her first name instead of her professional title, when talking to this certain receptionist over the phone. They would correct me and say the professional title instead of the first name which I get but they would keep doing it (the same receptionist) every time I accidently called her by her actual name. I said I was sorry and that that’s what I know her by and this receptionist was making a big thing out of it which made me feel uncomfortable and made me dislike her for being so petty and for wanting to debate something so small when my health was on the line and is way more important than this manner. I think this receptionist should get a new job, maybe one she enjoys because it’s not right taking your negativity and insecurities out on the customer. Very bad customer service from this one woman. I also think the waiting room could be done up. Maybe have a splash of colour to it or some music playing in the background as it feels depressing enough waiting there in silence and surrounded by white, dead walls with health posters littered all over them. Do better.
Visited January 2024
Hollyhurst Medical Centre has not yet replied.
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Review titled Poor response time
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
A child with an infected fingernail that needs antibiotics. Waited all day for a response, then too late to catch local chemist. Not very efficient service for a small practice.
Visited October 2023
Hollyhurst Medical Centre has not yet replied.