Holderness Health - Ratings and reviews
Reviews
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Review titled Great doctor follow up
Rated 5 stars out of 5
by Leonard Carter - Posted on 12 January 2023
First I visited a doctor about a change of a mole on my hand the doctor took a photo and within 2 weeks got to see a specialist it was a good job that the doctor at St nicholas surgery did do the a great job because the mole turned out to be malignant melanoma and to continue I was sat at home my phone rang and it was the same doctor checking on how I was doing it totally made my day because I'm recovering from the operation thank you to all of you at St nicholas surgery you've all been great from the reception to the nurses and the doctors
Visited January 2023
Review titled Holderness Health
Replied on 13 January 2023
Thank you for taking the time to leave a review about your recent experience. We are delighted to hear that you received great care and are now on the road to recovery from your operation. We will pass on your comments to our team, thank you.
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Review titled Very poor
Rated 1 star out of 5
by john rogers - Posted on 13 December 2022
Your Review: I rang yesterday morn(dec 12th) for an app or prescription with a suspected chest infection to be told to go to chemist and buy something, ended up later in the afternoon going through to a Walk-in centre, driving in the freezing fog to be told by the doctor there I had a serious chest infection and was given antibiotics and bottle of codeine linctus I can’t remember the last time I visited the doctors, I never go unless I know something isn’t right, I can’t believe what is going on with doctors surgery nowadays, you can’t get to see a doctor only by phone to be asked what the problem is then diagnosed over the phone, how on earth can that be right, what has happened to patient wellbeing and care, just so sad it has come to this when a few years ago we could see our doctor and have faith that he would listen and prescribe what was needed to put us right.
Visited December 2022
Review titled Holderness Health
Replied on 15 December 2022
Thank you for taking the time to provide us with your feedback on your recent experience although we are sorry to hear that you were unhappy with our service on this occasion. We are also sorry to hear that you were diagnosed with a chest infection and prescribed antibiotics but hope that are now feeling much better. Our Patient Services Team member sought advice from a GP based on the symptoms you described at the time. He advised that over the counter medication from a Pharmacy should be the first course of action but to return to us if your symptoms persisted. We have listened to the call back and the advice given was correct based on the symptoms you described at the time. If you would like to discuss any aspect of this further please telephone us or email hnyicb-ery.feedback.holdernesshealth@nhs.net and we would be happy to discuss this with you further.
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2022
Went in to book an appointment and they said it would take over a month to get an appointment the only way you can is ring up in the morning and I can never seem to get through, cannot even get repeat prescriptions over the phone they say to use the online service but I have not been told about the online service
Visited June 2022
Review titled Holderness Health
Replied on 14 June 2022
Thank you for your feedback although i'm really sorry to hear that you are unhappy with our services. Appointments are bookable upto 3 weeks in advance for routine healthcare issues or we do have appointments available to book each day for acute medical problems. These can be booked on the phone, in person or via the NHS App or Patient Access. If you require more information about either the NHS App or Patient Access please call into one of our sites for further information. You can also use our online facility Klinik which is available on our website. We are unable to take repeat prescription requests on the phone for patient safety reasons but you can post a repeat request into one of our post boxes which are available at all of our sites or again, these can be requested via Patient Access or the NHS App. Unfortunately, as your feedback is anonymous we are unable to contact you to discuss your concerns further so if you require any further information please contact us via our Feedback email address eryccg.feedback.holdernesshealth@nhs.net Thank you.
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Review titled Great service
Rated 5 stars out of 5
by Leonard Carter - Posted on 16 May 2022
Rang up at 8am spoke to a very friendly receptionist got a appointment at 10.30 there was a short wait then got to see doctor who sorted a urgent appointment at the eye hospital for me the same day at 2.30 what a great service you all deserve medals
Visited May 2022
Review titled Holderness Health
Replied on 17 May 2022
Thank you for taking the time to feedback about the service you have received. We are always pleased to hear when any patient receives a great service from us. We will pass this onto our Patient Services Team and circulate it to all our staff in our weekly summary of compliments.