Holderness Health - St. Patricks Surgery - Ratings and reviews
Reviews
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Review titled Very efficient
Rated 5 stars out of 5
by Harry Duncan - Posted on 08 August 2023
Booked my appointment on line it is not my normal surgery a but the only appointment available I was seen next day and received some medication for my health problem within an hour
Visited August 2023
Review titled Holderness Health - St. Patricks Surgery
Replied on 14 August 2023
Thank you for taking the time to provide your feedback. We are delighted to hear that you've had a great service. We always share feedback whether good or bad so we'll ensure that our staff are aware of your recent experience.
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Review titled Inaccessible service
by Tim Slow - Posted on 28 November 2022
today tried telephoning the practice for an appointment with concerns following surgery. After 30 mins, gave up on the phone gave up and decided to walk round to the surgery in my village, only to be confronted with a sigh to say that, due to staff shortages the surgery was closed today. the message said that Withernsea was open. drove to Withernsea surgery, to be advised by the receptionist, that they were not making bookings for appointments as their quota was exhausted, and none would be available for 3 weeks. I would therefore have to attend daily at 8.00am in the hope an appointment became available. I therefore decided to try my luck with the internet, as recommended by the telephone message playing when I initially phoned. Couldn't access the website because it was being "blocked" by some advert for a company that offers internet services to g.p. practices, with no way round it. No wonder A & E is always crammed to the rafters
Visited November 2022
Review titled Holderness Health - St. Patricks Surgery
Replied on 13 December 2022
Thank you for taking the time to submit your review although we sorry to hear that you are not satisfied with your recent experience. Unfortunately due to staff shortages / sickness we often have to move resources around and it is unfortunate that on this occasion we had to close Patrington for a short period of time. From 12th December 2022 we have introduced a new system to ensure that all patients are care navigated to the correct services or booked into the most appropriate appointment with the support of GP to provide clinical advice. We hope that this improves the patient experience for everyone and reduces waiting times. You can book appointments via the telephone, NHS App or via Klinik. If you were unable to access our website you will need to review your Firewall settings to allow access. If you would like to email us to our Feedback email address we would be happy to discuss these points with you further. hynicb-ery.feedback.holdernesshealth@nhs.net Thank you