Holbrooks Health Team - Ratings and reviews
Reviews
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Review titled Receptionist Service
Rated 1 star out of 5
by Ajantha - Posted on 18 March 2024
My husband called the reception to see whether he can convey a message to the GP that I am seriously in pain and need his/her advise on the next steps. I have been referred to a Gynecologist and I am not sure when I can see them. I already went in and saw a A & E Gynecologist and she asked me to contnue with cocodomole untill I get a letter from the referrel Gynecologist and to speak to the GP. I wanted to pass this message to GP via the reception and the lady at the Holbrooks Health team reception rudely spoke and said that she cannot pass any messages to the GP. I have passed messages to the GP in the past and the GP has called me back and advised what to do. Why is this particular receptionist being unhelpful and rude to people. I will publish her name in the papers if anyhthing happens to me . She wanted me to call GP tomorrow morning. I cannot wait untill tomorrow morning.
Visited March 2024
Review titled Holbrooks Health Team
Replied on 21 March 2024
Dear Ajantha, Thank you for taking the time to share your experience at Holbrooks Health Team. We sincerely apologise that the receptionist was unable to convey your urgent message to the GP and for the frustration this caused. Following our telephone conversation please not hesitate to get in touch with me on cwicb.patientservices@nhs.net if you would like to discuss further. Thanks, Holbrooks Health Team
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Review titled Very bad system and service.
Rated 2 stars out of 5
by Mr Anthony w hallinan - Posted on 21 March 2024
I recently went to see this practice about an ongoing condition and was seen to by a student doctor who was actually very nice. But I did not know that they can't prescribe medication until actual doctor signs it off. Was a chore going backwards and forwards to pharmacy and reception to chase up my medication. On my second visit to student doctor about my ongoing condition I asked for a fit note for my work as they had requested it. Again the student doctor cannot issue this and has to be requested on the Holbrook's health site to be assessed by an actual doctor. I requested the fit note last Thursday and told it would be 48 hrs till I had a call or message. Still hadn't heard anything by Monday night so phoned to see what's going on. Then it took 5 mins for whoever I spoke to, to find it on the system. I was told it would be ready tomorrow (not so funny but tomorrow never comes) as it is now over 96 hrs and I'm still waiting for a call or message. I have had to return to work even though I am still not right because they going to stop my money as I still haven't produced a sick note. I am sick of phoning and going to the practice to chase them up for something that I requested per their own system. Obviously this system does not work. Very bad experience indeed.
Visited March 2024
Review titled Holbrooks Health Team
Replied on 21 March 2024
Dear Anthony, Thank you for your feedback. We're sorry for the trouble getting your medicine and fit note on time. We appreciate you acknowledging the clinicians attentiveness. While they can provide excellent care, finalised prescriptions require a supervising doctor's review. We'll explore ways to better communicate this process to patients beforehand. We apologise for the delay in processing your fit note request. The 48-hour turnaround time unfortunately wasn't met. We're reviewing our internal procedures to ensure faster processing. Please reach out to us directly on cwicb.patientservices@nhs.net if you would like any further assistance. We are committed to providing efficient and timely care to our patients. Your feedback helps us improve and ensure a smoother experience for everyone. Thanks, Holbrooks Management Team
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Review titled Reassuring visit.
Rated 5 stars out of 5
by Cyril Alger - Posted on 20 October 2023
Excellent consultation detailed explanation and unhurried .given follow up information for tests required,very satisfied with visit.
Visited October 2023
Review titled Holbrooks Health Team
Replied on 21 March 2024
Dear Cyril Alger, Thank you for taking the time to leave such a positive review. We're thrilled to hear that you had an excellent consultation with our team. We strive to provide detailed explanations, take our time with patients, and ensure they have all the information they need. Thanks, Holbrooks Management Team
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Review titled Gone downhill, fast
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
I have been with this practice for over 15 years, they used to be one I'd have recommended to anyone. Now, I can't get an appointment, when I do its not in my surgery but one with after hours appointments. If you have a test, you hear that everything is fine by text and theres no follow up (thats great, I still have the problem so can we work out what *is* wrong please!?!) I have a lifelong condition that I have received prescriptions for my whole life, only to try and order my repeat prescription last week, cut to this morning and I receive the absolute rudest text I have had from "professional" establishment, telling me my medication I've had for over 40 years is now part of self-care - if I could take care of it myself, I wouldn't put myself through trying to get a doctors appointment to get it reissued! I am frustrated, unhappy and stressed. Holbrooks Health Team have become shockingly bad, and please don't think its since Covid, it went downhill long before then, thats just given them an excuse to be even worse.
Visited April 2023
Holbrooks Health Team has not yet replied.
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Was told I had to see a GP on a given date, can't make appointments prior to the day. The GP I was supposed to see wasn't in. The GP I saw didn't increase my meds as I was told they would be. I suffer with mental health issues and was told I need "to let things go" and "be more positive". Great help, hadn't thought of that. I had previously had Covid which affected my heart, they knew my blood pressure was high but did nothing to follow up, had to submit blood pressure readings for a week via a link as I started new meds, doctor couldn't access them and asked me to write them on paper and drop them at reception. Blood pressure was high on day of appointment, nothing done, no follow up. Overall the appointment was pointless and a waste of my time, especially as my appointment was 40 minutes late.
Visited February 2023
Holbrooks Health Team has not yet replied.
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Review titled Horrendous practice
Rated 1 star out of 5
by Leeann - Posted on 05 January 2023
My mum at 76 had various illnesses and needs to speak to a dr regarding referrals and new problems. I have called and been told that the practice doesn’t open any appointments in advance! So basically you and many other patients requiring an appointment need to all call at 8am and pray you actually get an appointment? How on earth is this practical I agree with emergency appointments from illness that come on but not for a patient who’s happy to wait for an appointment. The reviews for this practice are appalling and all seem to be around the same ridiculous appointment system. I am now having to attend these appointments with my parents as they can get confused, so how do I as a full time worker get an appointment arrange with work to come out that time on that day to support my elderly parents, who so fare haven’t really had a good time with appointments in the past at this practice, but that is a completely different discussion for another day! I have already started the motion to remove my parents from a practice that to be honest I don’t now trust. I am very concerned I will be trying for weeks to get an appointment for my mum. Very very frustrated daughter!!!!
Visited January 2023
Holbrooks Health Team has not yet replied.
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Review titled Outstanding support
Rated 5 stars out of 5
by Chris Clements - Posted on 31 December 2022
I was suffering with back pain and an appointment was made to see a Senior Doctor after I reported a particularly painful weekend. The Doctor almost immediately homed in on the issue....but continued to do a thorough assessment. She arranged for an MIR scan to be considered on an urgent basis and spoke to the nuerology team at the Hospital... all while I was sitting in her surgery. I went to the hospital...but they sent me home... the Doctor persisted and suggested a private MIR scan and wrote a reference for me at 9 pm to ensure I could get the scan immediately. The results of the scan , confirmed her concerns that I had a prolapse disc and I needed some urgent attention. Having got these results back from the MRI scan she again contacted Coventry University within the hour and arranged for a specialist to assess me and provided a reference from the Surgery. She rang me at the Hospital at 8 pm to check something was happening. This is an example the Doctor\ Practice going above and beyond my expectations...and I am indebted to her for her help. Thank you
Visited December 2022
Holbrooks Health Team has not yet replied.
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Review titled cannot book GP appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
When contacting to book an appointment with a GP I was told they only take bookings on the day at 8 no advanced bookings. Call at 8 next day told no appointments we close at 1 for training, call back tomorrow at 8. What happened to being able to book an appointment in advance? Where is the service here? Just palmed off for another day continually by smarmy receptionists!
Visited November 2022
Holbrooks Health Team has not yet replied.
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Review titled Unsympathetic
Rated 1 star out of 5
by Sonia - Posted on 04 October 2022
Asked to call in at 8 am started calling from 8 am to 9 am each time an automated messages says the same thing that the cue exceeded 20 people. How is the cue constantly on 20? When I went in person they only give appointments to people who went there and no body was answering calls. This is highly unprofessional many people have other commitments and personal problems which prevent them from being able to go there so by telling us to call in when phone calls are not being answered it’s pathetic. I have a lot of respect for all of NHS and I’m proud of how hard they have work but it is not okay to mislead patients who take hours to call in not to be answered. The reason for the review is I hope that some changes are made for the better if not bigger complaints need to be made . Thank you
Visited October 2022
Holbrooks Health Team has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Nicola M Randle - Posted on 02 August 2022
Whenever I try to make an appointment I cannot. I phone and have a long wait, I am taking over an hour. When and if someone answers I am told no appointment available. I call in at the practice and I am told that I have to phone and that it’s a same day appointment system. People have to work, and sometimes it’s not as simple as turning up at the stated time of eight. The phone rarely gets answered anyway
Visited July 2022
Holbrooks Health Team has not yet replied.