Hilly Fields Medical Centre (The Lewisham Care Partnership)
172 Adelaide Avenue, London, SE4 1JNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hilly Fields Medical Centre (The Lewisham Care Partnership).
Reviews
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Review titled Wonderful nurse
Rated 5 stars out of 5
by Marie Leonard - Posted on 12 May 2025
I had an appointment with a nurse today to have a foot injury redressed. The nurse was so lovely to me and helped relieve any worry I had. This nurse was very calming, patient, informative and always put my mind at ease.
Visited May 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 21 May 2025
Dear Ms Leonard, Thank you for your kind feedback. We’re so pleased to hear that your appointment went well and that the nurse was able to put you at ease. It’s wonderful to know that her calm, patient and informative approach made you feel supported and reassured during your treatment. Your lovely comments have been passed to her and the wider team they are very much appreciated. Wishing you a smooth and speedy recovery. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Smear test
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2025
The nurse performed really smooth smear test with a very minimal discomfort. Very impressed. She was nice and informative too.
Visited May 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 22 May 2025
Dear Patient, Thank you for your lovely feedback. We’re delighted to hear that the nurse made your smear test as comfortable and smooth as possible, and that you found her both nice and informative. We have shared your kind words with her and the wider team. Thank you again for taking the time to share your experience. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Excellent care
Rated 5 stars out of 5
by Nigar Azizli - Posted on 12 May 2025
I would like to share my very positive experience with the NHS service at Hilly Fields Medical Centre. I recently had surgery that left me with an open wound, which requires daily dressing changes. At first, I was extremely anxious and scared about this process, especially after a disappointing and painful experience at another urgent care center. However, my experience at Hilly Fields has been completely different, and I’m incredibly grateful for the nurse who has been treating me. From my first appointment, I explained my anxiety and the pain I had previously experienced. The nurse listened with genuine care and took my concerns seriously. She was extremely gentle and made sure I was comfortable throughout the dressing change. She reassured me that she would stop at any point if I felt any discomfort and continuously checked in with me, which made a huge difference. She also took the time to answer all the questions that both I and my friend had, and her responses gave me confidence that I would heal well. Thanks to her kind, professional care, I felt much more at ease—and to my surprise and relief, I hardly felt any pain during the process. At my second visit today, I was thrilled to hear that my wound is beginning to heal properly and is starting to close. This progress means so much to me, and I believe her encouragement and gentle approach have played a big role in this improvement. Her positivity and support have helped me feel hopeful and reassured. I will continue booking my appointments with her and feel very lucky to be under her care. I would highly recommend Hilly Fields Medical Centre, especially for anyone who needs attentive and compassionate care like I received. Thank you very much for the excellent service.
Visited May 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 21 May 2025
Dear Ms Azizli, Thank you so much for taking the time to share such a detailed and heartfelt account of your experience. We’re truly delighted to hear that your care at Hilly Fields Medical Centre has been so positive, especially following a difficult experience elsewhere. It’s wonderful to know that the nurse looking after you took the time to listen, reassure, and treat you with such care and gentleness exactly the standard of compassionate support we aim to provide. We’re so pleased to hear that your wound is healing well and that you’ve felt supported and at ease throughout your treatment. Feedback like yours means a great deal to the team, we have passed your kind words on to the nurse involved and the wider team. Wishing you continued progress and a smooth recovery we’re very glad to be supporting you on your healing journey. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Great achievement
Rated 5 stars out of 5
by Felix Okamgba - Posted on 22 April 2025
Was happy to have a professional nurse see to my health issues. She was very brilliant from the start very professional, treated me like a son, did every necessary check with lots of advice on what I should do and try not to do in other to bring down my sugar level and avoid the risk of being diabetic for a longer period. She called over the phone from the practice for follow up and also had one on one physical follow up check and in the end we both was happy we have achieved a success and now I need keep stay on track for as long as it takes..
Visited April 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 21 May 2025
Dear Mr Okamgba, Thank you for sharing your kind feedback. We’re so pleased to hear about the professional and caring support you received from the nurse, and that her guidance made such a positive impact on your health journey. It’s great to know that both the in-person and follow-up care helped you feel supported and informed and even better to hear about the success you’ve achieved so far. Well done on your progress, and we wish you all the best as you continue to stay on track. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Social prescriber
Rated 5 stars out of 5
by Latia - Posted on 08 May 2025
I want to say a huge thank you to my social prescriber, for the incredible support she has given me. From the start, she’s been kind, understanding, and genuinely committed to helping me navigate some difficult situations, she took the time to really listen, made me feel heard and supported, and offered practical advice without any pressure or judgment. Her empathy and calm, reassuring presence made a real difference in how I felt about my challenges, and I always came away from our conversations feeling more grounded and hopeful. I’m truly grateful for her care and dedication she’s someone who clearly goes above and beyond for the people she supports. Thank you so much
Visited April 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 21 May 2025
Dear Latia, Thank you so much for your kind and thoughtful feedback. We’re truly grateful to hear about the positive impact our social prescriber has had on your journey. It’s wonderful to know that her kindness, understanding, and dedication made such a meaningful difference to you during challenging times. Your kind words are very much appreciated and have been shared with the whole team. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Same day online appointment booking much better
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2025
I needed a same day appointment for an urgent matter and filled in the form on the practice website to request this. I received a text message to book the appointment and was seen on the same day. It was really straightforward. This is a much better system than the previous 8am telephone scramble.
Visited April 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 21 May 2025
Dear Patient, Thank you for your feedback. We’re pleased to hear that the online form and same-day appointment process worked well for you and that it provided a straightforward alternative to the previous telephone system. Our goal is to make accessing care as easy and efficient as possible, especially for urgent needs. Your comments are much appreciated and have been shared with the team. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Dreadful service
Rated 1 star out of 5
by Emma Edkins - Posted on 17 April 2025
Dropped a letter from ENT doctor on the 9th April to request for GP to prescribe medication, I was advised by reception staff on that day that it would take 3 working days. On the 17th I left work early to pick up prescription only to be told wasn’t ready and would take a further 3 days. No apology for Mis- informing me or the inconvenience it has caused. In total it will have taken over two weeks to issue a prescription.
Visited April 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 21 May 2025
Dear Miss Edkins, Thank you for your feedback, and we're very sorry to hear about the delay and miscommunication regarding your prescription request. We understand how frustrating and inconvenient it must have been to be advised it would be ready within three working days, only to later be told otherwise particularly after adjusting your own schedule to collect it. You should have received clearer and more accurate information, and we apologise for the disruption this caused. Due to ongoing staff shortages, prescription processing is currently taking longer than the usual three working days. At the time of your enquiry, our reception team were not aware of this delay, as all prescriptions are now managed centrally and not directly by reception. Your experience does not reflect the standard of service we aim to provide, and we will ensure this is fed back to the relevant team to help improve communication going forward. Thank you again for raising this with us. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Practice Getting Worse
Rated 1 star out of 5
by Carmen Lang - Posted on 24 April 2025
Friday 21st Feb 2025 a request was made to the service that was urgently needed the patient was never informed by the receptionist that they would need to make an appointment to see the GP. Thursday 24th April 2025 I refused to speak to the receptionist who was helping the trainee as she was so rude. No it was not the very rude lady someone else a lady came from upstairs to speak to me I do not understand why our GP service is the first and last point of call and the basic things and urgent things cannot be done. The misinformation on your printouts are dangerous to you, during this time 111 contacted the GP on our behalf and still the information was not forthcoming let alone to inform the patient what needs to happen. Got a medical printout not on headed paper you need a GP appointment for that on the medical printout there is insufficient on it it needs to be updated how is that supposed to help anyone. The surgery is taking on all these other surgeries and cannot support the patients they already have.
Visited April 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 21 May 2025
Dear Miss Lang, Thank you for taking the time to share your concerns. We are sorry to hear about your frustrating experience and sincerely apologise for any confusion or distress caused. We aim to provide clear communication to all patients regarding appointment procedures, especially when urgent care is needed. It is disappointing to learn that you were not informed appropriately about the need to make an appointment, and that interactions with our reception team fell short of your expectations. We understand that the demand on our services has increased as we integrate additional surgeries, and we are working hard to manage these pressures while maintaining high standards of care for all patients. Thank you again for bringing these matters to our attention. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Great nurse seen for smear test
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2025
My nurse was absolutely brilliant with me. She gave me advice on my newly diagnosed endometriosis (which she didn’t have to) she was so informative, couldn’t ask for a better nurse. She’s the best thing about this GP surgery. Absolutely amazing nurse, an asset to this practice
Visited March 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 21 May 2025
Dear Patient, Thank you so much for your wonderful feedback. We’re delighted to hear that your nurse provided such excellent care and support regarding your endometriosis. It’s truly encouraging to know she went above and beyond to offer helpful advice and information. She is indeed a valued member of our team, and your kind words will mean a great deal to her. We appreciate you taking the time to share your experience and your kind recognition of the care we provide. Kind regards Complaints Hub The Lewisham Care Partnership
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Review titled Care for child with send
Rated 3 stars out of 5
by Anonymous - Posted on 19 March 2025
We were see by a Dr and a nurse. My child has complex needs including autism and ADHD. He has severe medical anxiety. The Dr and nurse treated my child with the utmost care. He was about to have a meltdown and tried to leave but the Dr came up with a great idea - spatula puppet! It immediately put him at ease. The Dr and nurse were both obviously well versed in additional needs and approached my child with gentleness and nurturing care. They even kept verbal communication to a minimum so as not to stress him out. I am so so grateful to the team. This could have been a disaster but they turned it into a positive experience for us all. Thank you team. With any other approach, my child would have been out the door and would not have received the medical attention he needed. It means a lot.
Visited March 2025
Review titled Hilly Fields Medical Centre (The Lewisham Care Partnership)
Replied on 21 May 2025
Dear Patient, Thank you so much for sharing your experience with us. We are truly touched to hear how well the doctor and nurse supported your child during the appointment. Managing complex needs and medical anxiety can be incredibly challenging, and it’s wonderful to know that the team’s thoughtful, gentle, and creative approach made such a positive difference. Your kind words mean a great deal to everyone involved. We are committed to providing compassionate, tailored care to all our patients, especially those with additional needs, and it’s heartening to hear that this was reflected in your visit. Your thoughtful feedback has been shared with the entire team comments like yours are truly valued and motivate us to maintain the high level of care we strive to deliver. Kind regards Complaints Hub The Lewisham Care Partnership