Hillview Medical Centre - Ratings and reviews
Reviews
-
Review titled Excellent Practice
Rated 5 stars out of 5
by Karen Osborne - Posted on 27 April 2023
First appointment as a new patient and have been so impressed with the whole process from the extremely helpful and friendly interaction with the reception staff to the appointment itself with a Doctor who gave me time to discuss things thoroughly and who had obviously read through my notes beforehand. It was a so nice to talk with a Doctor who was not looking at a screen but looking you in the eye and genuinely engaging with you. I came away feeling that my health and ongoing treatment were in safe and caring hands. Thank you Hillview
Visited April 2023
Hillview Medical Centre has not yet replied.
-
Review titled Doctors excellent, Reception staff awful
Rated 1 star out of 5
by Local - Posted on 15 February 2023
My experience of the service from doctors has been excellent, however the approach of the reception team is consistently awful. Whatever the query or process, it is never straightforward and you are often told things that are contradictory to instruction from other NHS departments / workers. Never with a smile or helpful attitude, and have been known to cut you off on the phone midway through a conversation! If there was another GP practice nearby, I would consider that, rather then experience the trauma of contacting Hillview front desk. Once you do get to see a doctor, my experience has been great. However the front-facing staff need to be better trained and approachable.
Visited February 2023
Review titled Hillview Medical Centre
Replied on 24 February 2023
Dear Patient, Thank you for taking the time to leave your feedback and we apologise that you were not satisfied with the level of service offered to you when contacting the practice. As you are aware the NHS is under immense pressure and in particular General Practice but despite this it is our aim to ensure that every patient has the highest level of care and that patients needs are met to the highest standard. If you would like to discuss your complaint further to allow me to fully investigate, please do not hesitate to contact me. Roslyn Jones Operations Manager
-
Review titled Fantastic service
Rated 5 stars out of 5
by Jackie Castrell - Posted on 03 June 2022
The doctor i saw diagnosed me quickly. Offered advise and a remedy which was effective within 2 days. Changed my life. Now without constant pain. Thankyou
Visited May 2022
Hillview Medical Centre has not yet replied.