Hillcrest Surgery - Ratings and reviews
Reviews
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Review titled ok
Rated 3 stars out of 5
by Anonymous - Posted on 23 October 2023
receptionists are great not so sure about the doctors never see me hardly !! we need more doctors to see us and i can hardly even hear on the phone appointments ! not good need better service from doctors
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Missed call back
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
After I didn't recieve a call back from my gp. On the second attempt to speak to my gp I was very happy with the service offered. I had face to face consultation and a referral to physiotherapist. Thank you
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Take a long time to answer the phone.
Rated 3 stars out of 5
by Anonymous - Posted on 17 October 2023
Every time I contact the surgery, I am told that I'm number 1 in the line and this can take up to at least 5-10 minutes before I talk to a Receptionist. Once I get to talk to someone, they have to have advice from another colleague!!! So I am thinking about changing doctors.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option. Kind regards Patient Experience Team
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Review titled Lovely and informative nurse
Rated 4 stars out of 5
by Anna - Posted on 06 October 2023
I went in for a doctor’s appointment and asked if I can book a flu jab. The receptionist was very helpful and understanding and booked me in straight after my doctor’s appointment. The nurse was very thorough and noticed I didn’t have a health check done for a while…and told me that as she has a bit of time spare she’ll do it there and then. So, all in all, extremely helpful staff and very thorough and informative nurse. Really pleased with today’s visit at Hill Crest Surgery.
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Anna We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Very supportive practice
Rated 5 stars out of 5
by Irene - Posted on 23 October 2023
GP very empathic with the situation that my brother in law, patient and myself main carer. Listened and advised as well as providing the medication needed in this situation
Visited October 2023
Review titled Hillcrest Surgery
Replied on 30 October 2023
Dear Irene We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Great Practice
Rated 5 stars out of 5
by Nora Adedeji - Posted on 02 August 2023
I had a great experience from the HCA that took my blood test today, she is very professional in her field. In fact she is great, she made the blood Sample taken more easy and relaxed for me than the previous experience, that I had to travel to Good Hope Hospital for blood tests. Thank you for been a good staff and competent in your field .
Visited August 2023
Review titled Hillcrest Surgery
Replied on 04 September 2023
Dear Nora Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Good practice.
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2023
I have been seen by a nurse who was very good and took her time and not rushed me. The doctor then saw me and said my blood pressure was a bit high and I might have a virus.
Visited August 2023
Review titled Hillcrest Surgery
Replied on 04 September 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Ryan - Posted on 30 August 2023
Why make patients wait for over an hour to tell them nothing is available. Just terminate the call and stop wasting time for both. If you have requested the patient to call, why can't it be arranged. A follow up should be booked in after test results, not the patient chasing for time!
Visited August 2023
Review titled Hillcrest Surgery
Replied on 04 September 2023
Dear Ryan Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
Friendly nurse put me at ease. She answered any questions I asked and explained what the appointment was and what it was for. She explained I would I would be contacted if there was a concern of any sort. She took my blood pressure and weighed me. She also took my bloods which she with ease. Often it takes two or three attempts.
Visited August 2023
Review titled Hillcrest Surgery
Replied on 04 September 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Effectively dealt with and the appointment was on time.
Rated 4 stars out of 5
by Tim Taylor - Posted on 17 August 2023
Was seen on time, doctor was pleasant and polite , at times though telephone communication is very long winded and time consuming, would like to see this improved.
Visited August 2023
Review titled Hillcrest Surgery
Replied on 04 September 2023
Dear Tim Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team