Hillcrest Surgery - Ratings and reviews
Reviews
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Review titled Great efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
I am a new patient here and I had an emergency appointment last week with the Doctor who gave me antibiotics for my throat infection. Great practice, efficient staff and compassionate doctors. Would definitely recommend. Easy to get appointments and they offer same day appointments.
Visited May 2024
Hillcrest Surgery has not yet replied.
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Review titled Poor Customer Service
Rated 1 star out of 5
by Craig - Posted on 20 May 2024
I have just tried to book an appointment at this surgery. Was told to call back on Monday as they were full which is fine. Upon calling back Monday was told I had secured an appointment for my son. Then to be placed on hold and told they won't see him for his condition. I tried to explain the situation but she kept cutting me off saying they won't see my son. I was not even able to explain his condition or reason for appointment. She then said a supervisor will call me back and hung up. Highly unprofessional and poor service. I've not received any callback as she never took my details. Instead all the calls and a text have gone to my son's mother who is not involved in requesting the appointment. I'm glad I live in a different area to my son so I'm not covered by Hillcrest and their poor service.
Visited May 2024
Hillcrest Surgery has not yet replied.
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Review titled Awful treatment from reception staff
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
I always receive an awful treatment from staff when I call them despite me being respectful. They don’t listen to the patient and interrupt you before you can explain what’s going on. They make you feel you are wasting their time, when it’s their job to guide the patient. The worst of it is that it just not once, it happens every time I call. My GP is very kind and professional, but unfortunately, it’s not worth the ill treatment from receptionists.
Visited March 2023
Hillcrest Surgery has not yet replied.
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Review titled Amazing Speed
Rated 5 stars out of 5
by David S - Posted on 04 January 2023
Sent email marked 'Not Urgent' to GP Tues 3rd midday just to book in annual blood tests. Didnt expect his usual rapid reply with new year backlog but he replied in a couple of hours to say all set up & an auto text arrived with a link to book. Prefer personal contact so I called in & got a choice of appointments the next day. I have always been amazed at the speed of response, even when not urgent. I occasionally read a comment here with total disbelief claiming it taking several days or longer to get a reply or call back. I cannot imagine such a case ever happening.
Visited January 2023
Review titled Hillcrest Surgery
Replied on 05 January 2023
Dear David Thank you for your kind review. We always respond as quickly as we can to patients and really appreciate it when this effort is recognised and really appreciated your positive feedback.
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Review titled An Outstanding Practice for care & attention :
Rated 5 stars out of 5
by Brian D - Posted on 07 July 2022
I have left favourable reviews before but this week they excelled : Friday evening I felt really unwell, Saturday morning I was on to NHS 111 & spoke to the firsts stage Triage medic - then the Clinician called back & then the duty GP called me back over the weekend. He made recommendations, issued prescription direct to my local pharmacy & said he would email Hillcrest & my GP, - who he said he knew & also spoke highly of. Early Monday morning there was an email waiting for me from my GP to go in for an emergency appointment, the surgery called me with a time & I was seen. Tuesday morning I had a phone call with Hillcrest's duty GP & again Wednesday morning & happily the problem has resolved & passed. Hillcrest is a large teaching practice yet their care, attention & ability to re-assure any patient immediately is beyond any reasonable expectations. It is clear to see why they have the highest rating from the NHS CQC Inspectors. You would not get this degree of speed & help in the top Harley Street private clinics. They are too busy tidying the glossy magazines & re-arranging the flowers !
Visited July 2022
Review titled Hillcrest Surgery
Replied on 07 July 2022
Dear Brian D Thank you so much for taking the time to post such a lovely review of our service. It is much appreciated.
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Review titled Receptionist duties
Rated 3 stars out of 5
by Anonymous - Posted on 08 June 2022
Having blood tests done call for results told all normal 3 weeks later nurse telephoned to say 2 things wrong with results this is the 3rd time iv known some one told all normal and times there was something wrong with blood test
Visited May 2022
Review titled Hillcrest Surgery
Replied on 07 July 2022
Dear Patient We are very sorry to hear about this - if you could contact us directly then we can investigate the issue and make sure any issues are corrected. Thank you.