Hildenborough Medical Group - Ratings and reviews
Reviews
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Review titled No appointments
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
I needed a repeat prescription. DR wanted to check which is sensible and said to book an appointment. The next appointment was in 15 days time. How is that 1) acceptable and 2)offering good service. I am aware of other NHS surgeries in Tonbridge that have appointments available far quicker and also the time waiting on the phone is not as long. Once speaking to the team the service is good but the availability of appointments is poor.
Visited February 2024
Hildenborough Medical Group has not yet replied.
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Review titled Service was beyond expectations
Rated 5 stars out of 5
by Anton - Posted on 15 May 2023
After missing a doctor's afternoon call back, he called me again at 7.20pm. He invited me to attend the surgery straight away and gave me a prescription to pick up in Tonbridge that evening. There were two reception staff waiting to let me in to the surgery. Amazing service. Thank you!
Visited May 2023
Hildenborough Medical Group has not yet replied.
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Review titled Supportive Team
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
Excellent GP’s and nurses. Hard working and pleasant receptionists, who are under great pressure with many requests. The pharmacists are superb.
Visited March 2023
Hildenborough Medical Group has not yet replied.
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Review titled Deliberately obstructive
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2023
Receptionists are now taking medical decisions. They call themselves the Care Navigation Team but they are medically unqualified receptionists. Their job is to stop you from seeing a GP. I needed a prescription from my GP. The receptionist asked what my symptoms were and said it sounds like I have Covid. I didn't, of course but she insisted I get a Covid check from a pharmacists and she would tell a pharmacists to call me the following morning. Of course I never received the call. I called again two days later and told her to stop messing about and to get a GP to call me as it was serious. She got the message. GP phoned issued a prescription over the phone, picked it up within the hour and less than two days later i had fully recovered. Also never get the GP to change your prescription at this surgery. It's next to impossible to get through the receptionist (sorry Care Navigation bod!) to get it changed back if it doesn't work. Very poor service and unhelpful. Tried changing doctors but no other local options so just have to stay ill.
Visited March 2023
Hildenborough Medical Group has not yet replied.
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Review titled I can never get through on the phone
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I was in the phone queue for over 2 hours. When I joined the queue the system told me that there were more than 30 callers in the queue. After an hour I got to be caller number one in the queue and I had to wait in that position for over an hour! The line then went dead - a total waste of 2 hours for me! Does this mean that they are deliberately not picking up the phones or is the phone system defective?
Visited January 2023
Hildenborough Medical Group has not yet replied.
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Review titled Hold music
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2022
The receptionists never answer the phone and rather than a message saying they are very busy and ring later - or even better giving you an approximate wait time you get endless music. I am now up to 50 minutes and it is just a totally unfair assumption that other peoples time doesn’t matter. This is a regular occurrence
Visited September 2022
Hildenborough Medical Group has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Do not answer telephones, GPs inadequate compromise patient care. Unfreindly, many complaints over getting hold of anyone. No test results. No monitoring of patients health care. Striking off medications without consultations or notice. No apointments. No email address that apparently functions. if you want good care, honesty, a GP practice that answers their telephones this practice we do not recomend at all, worst in Hildenborough.
Visited September 2022
Hildenborough Medical Group has not yet replied.
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Review titled Always Putting Patients First
Rated 5 stars out of 5
by Clive Tilston - Posted on 27 June 2022
This is my experience. Having been with this practice since 2005 I have been attended by a number of Doctors and Nurses and have always found them to be knowledgeable, considerate, helpful and always finding ways to improve the service for patients. Patients come first and they go that extra mile to try and give the best medical care.
Visited June 2022
Hildenborough Medical Group has not yet replied.