Highbridge Medical Centre - Ratings and reviews
Reviews
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Review titled Awful practice unfortunately
Rated 1 star out of 5
by Francesca Lansbury - Posted on 24 January 2023
Have had a quite a few disappointing times with the surgery since Iv moved to area . But Monday just gone had a telephone appointment (week of waiting ) had my phone on me all day no one rang !! I rang reception in afternoon giving them chance as maybe busy but reception said someone did call once but I said I 100% did not have anyone call and said what happens now she said I can't do nothing other than log it and if the doctor feels like it she will call back !!! Tried going through ask my gp next day but still have no response !! It's beginning to go beyond a joke now.
Visited January 2023
Review titled Highbridge Medical Centre
Replied on 01 February 2023
Dear Francesca We are sorry to hear of your recent experience with the surgery, we are happy to discuss this matter further privately. Please contact the surgery directly should you wish to do this. Our clinical team try to contact patients via telephone up to three times per booking. Unfortunately they cannot always keep trying past the appointment time as they will have other patients booked into their clinic. The receptionist would have sent a message to update on the situation per your advise and if time was available the clinician would try to contact again. AskyMyGP is a good access tool for appointment enquires. Per the instructions when you submit your enquiry, it states that the surgery will be in contact within 72 hours, and for urgent matters not to be submitted via that channel. If the surgery are unable to clinically respond within 72 hours then we will be in contact. Thank you for your feedback, we hope that your future contacts are improved. Many Thanks, Highbridge Medical Centre
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Review titled Joke if it wasn't so stressful
Rated 3 stars out of 5
by ELIZABETH ADKINS - Posted on 31 January 2023
Told by pharmacy Highbridge has a 1 week turnaround for prescription, and asked to allow 1 week for pharmacy. ordered repeat, doctor rejected it. Almost out of my medication, to no fault of my own, but the new request is with the doctor and can take a week. Told to phone 111 if I run out. It is blood pressure medication, surely you would try to make it easier for your patients. You can't take that long to do something then reject a request when it is done to allow for 2 weeks. I was without medication before because of the time it takes. Really, you can't even be bothered to authorise and send a script which you rejected. Now I have to wait and stress because you think you are beyond reproach! Shame on you
Visited January 2023
Review titled Highbridge Medical Centre
Replied on 01 February 2023
We are sorry to hear that you have experienced delays with your prescriptions. We do ask for prescriptions to be requested 7-10 days, to allow time for the surgery to authorise and send to your chosen pharmacy. We are having an increase in prescription demand at present which can cause delays, however our clinical team continue to authorise prescriptions daily. We appreciate that this can be stressful and should you have issues in the future, please contact the surgery and we will endeavour to assist. Many Thanks, Highbridge Medical Centre
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Review titled Above and Beyond
Rated 4 stars out of 5
by jacqui strong - Posted on 25 January 2023
A member of staff went out of their way to help by seeing me at short notice following a call back with the reception team and then due to no blood tests appointments available, suggested I came in first thing on the Monday and they would do it themselves.
Visited January 2023
Review titled Highbridge Medical Centre
Replied on 27 January 2023
Dear Jacqui, Thank you for your lovely feedback about the staff here at Highbridge. We will pass on your comments to the rest of the staff. Kind Regards Laura Deputy Practice Manager
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Review titled So far, very good
Rated 4 stars out of 5
by C W - Posted on 08 November 2022
I very recently moved to this practice from another one in Burnham-on-Sea and so far I have been impressed. I had the best consultation with a GP in 4yrs. He was welcoming, thorough, able to listen and not make me feel like I was on a timer. Clearly there are still issues with staffing so they have to prioritise by urgency but I think that is the same everywhere. I'm feeling more confident that my medical needs will be addressed at Highbridge.
Visited November 2022
Review titled Highbridge Medical Centre
Replied on 09 November 2022
Thank you for your response. We are pleased to hear that you have received good care from the practice, specifically from one of the GP's. We are working hard to fill any vacancies so we can increase our capacity. Thank you for the feedback.
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Review titled Excellent reception, thank you
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2022
I had a face to face appointment which gave me simple explanations and options. I went away feeling reassured
Visited November 2022
Review titled Highbridge Medical Centre
Replied on 23 November 2022
Dear Patient, Thank you for your lovely feedback about the surgery, I will pass on these comments to the entire team. Kind Regards Laura Deputy Practice Manager
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Review titled superb nurse
Rated 4 stars out of 5
by Mary kelly - Posted on 04 October 2022
Had to give blood for the second time today. The nurse was the most caring ever, and give her 10 out of 10.
Visited October 2022
Review titled Highbridge Medical Centre
Replied on 13 October 2022
Mary, thank you for your lovely comment about your visit to the surgery on 4th Ocotber. We will pass this feedback onto the nursing team. Kind Regards Highbridge Medical Centre
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Review titled Excellent reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
I don’t normally leave reviews however after receiving such great service from a receptionist that went completely out of her way to make sure I had what I needed and all the negative comments I couldn’t not leave a positive one! This particular member of the reception staff went above and beyond to help me and at the same time was lovely! I would recommend this practice over and over
Visited September 2022
Review titled Highbridge Medical Centre
Replied on 26 September 2022
Thank you for leaving a review. I am pleased to hear that you have received a high level of care from the medical centre and will pass on this message to the team involved. We hope to be able to continue to offer this type of service to all of our patients. Kind regards Highbridge Medical Centre
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Review titled Efficient surgery
Rated 4 stars out of 5
by Norman Lawrence. - Posted on 09 September 2022
I visited the surgery on 31st August and was given an appointment the same day and the care and attention I received at my appointment was excellent and the surgery arranged for scans and X-rays which were arranged within a week without me having to make the arrangements myself.
Visited August 2022
Review titled Highbridge Medical Centre
Replied on 20 September 2022
Dear Norman, thank you for taking the time to write a lovely comment about the surgery. We will pass this back to the team on our efficient they were. Kind Regards Highbridge Medical Centre
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Review titled Great Team
Rated 5 stars out of 5
by P & PJ Philpott - Posted on 26 August 2022
Just to say the Doctors, Nurses, and Staff have always been there for us especially with the pressure of the last couple of years. They have looked after us very well. And we are very appreciative of all their continuing hard work.
Visited August 2022
Review titled Highbridge Medical Centre
Replied on 31 August 2022
To P&PJ Philpott, Thank you for taking the time to leave a positive comment with regards to the service you have received with the Medical Centre. We will continue to deliver the best service possible to all our patients. We will pass on these loveley comments to the staff. Kind Regards Highbridge Medical Centre
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Review titled Highbridge Medical Practise
Rated 4 stars out of 5
by happy relative - Posted on 25 August 2022
I needed to speak today with the practise regarding my elderly parents access to GP care re her increasing vulnerability. Once I managed to discuss with a manager of the receptionists I was really impressed at how well she listened to the issues that had just arisen and responded professionally and with compassion and understanding within the confines of the intense pressure all GP practises are facing in the current NHS environment. We came to an agreement re provision of service for my mum which was individualised, appropriate and supportive considering none of her immmediate family live locally. My parents have been registered here for a long time and a few years ago I confess I did feel rather dissatisfied at times with the care provided but feel this last year in particular that the quality of care and attitude of nurses and GP's has been excellent and that the reception staffs willingness to listen and be really helpful when problems have arisen have been very good, so much better than I have witnessed in the past when queuing to speak to someone at the front desk . I really appreciated all you did for mum today . Many thanks
Visited August 2022
Review titled Highbridge Medical Centre
Replied on 31 August 2022
Thank you for taking the time to leave such a positive comment with regards to the service you have received with the Medical Centre. We have recently appointed a new reception team leader, we believe this must have been the lady you spoke to. We're happy to hear she managed to resolve any issues you had and put a plan in place to help. We will continue to deliver the best service possible to all our patients. Kind Regards Highbridge Medical Centre