High Street Surgery
The Surgery, High Street, Cheslyn Hay, Walsall, West Midlands, WS6 7ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
I have tried to book an appointment with this surgery about a month ago and they said they had no room so to call back the next day, I explained to them I have work because I have a high class job where I need to be in work for 5 -7 days in a week. They told me to get a day of work so I eventually did and once I called up for the appointment they said there was no room left and bear in mind this was early in the morning. So after being on the phone for 2 hours stating that I need an appointment for something serious they booked an appointment for in 3 weeks time. Then when it came to the appointment they helped solve barely anything of what’s going on. I now have to wait for another month for blood tests. I don’t recommend this surgery at all and will be leaving it as fast as possible.
Visited October 2023
High Street Surgery has not yet replied.
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Review titled Outstanding practice
Rated 5 stars out of 5
by Hazel Morris - Posted on 06 July 2023
Genuinely can not fault this surgery. Phoned up for two appointments for my family this week. Got offered a routine appointment for my son for two days time which was all I needed. Phoned this morning for my partner and the receptionist I spoke to was amazing. Went above and beyond to get an appointment for him that suited his work schedule. She called straight back when she said she would. Genuinely in awe of this practice. Best practice in the area and best practice I have ever had the pleasure to deal with. The Dr's here are knowledgeable and listen to your concerns and try to actively put your mind at rest, the nurses are all so phenomenal and hcas are so friendly, I genuinely have no bad word to day about this practice
Visited July 2023
Review titled High Street Surgery
Replied on 11 July 2023
Hi Hazel, thank you so much for the review! This will be passed onto the staff and they will be delighted! You have made our day. Thanks again.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I have to give my pharmacy 7 days to get my prescription on time. But the surgery won't approve it until the day it's due ? Some of the staff are rude cold .I've been accused of shouting by one of the staff . You will be sorry if you choose this poor practice
Visited May 2023
Review titled High Street Surgery
Replied on 12 June 2023
Hi there. I'm sorry you have had a negative experience at High Street Surgery. The practice allows a week before the due date or the date your medications 'run out' to ensure there is plenty of time for the script to be signed by the GP and sent over to the pharmacy for processing. If you want to discuss a more effective way of ordering your medications, we will be happy to help.