High Street Surgery - Ratings and reviews
Reviews
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Review titled Quality of Patient Care concerns
Rated 3 stars out of 5
by Concerned Carer - Posted on 08 May 2024
As a Carer/Daughter to my 82 year old Mum, am shocked by the way the Surgery system do not cater for elderly/dementia staged patients and the inability to get an appointment due to restrictions on call times to make. I work full time and expected to work during the time appointments are booked and have tried relentlessly to make appointments for Mum following a 15 year old med being stopped, via telephone,with my Mum. She is illustrating a negative reaction- and calls made (after minimum 48 minutes wait) am told all appointments gone. The phone message states to use E-consult which helped dramatically- as would get a call back. However, on the site this service is not available. I call at 11.30, message states lunch from 12 and I am 1st in the queue. The call is never picked up..right to 12 Absolutely disrespectful and at a loss as am told to call back.. told appointment gone and then recall again. How is this patient care?
Visited April 2024
Review titled High Street Surgery
Replied on 10 May 2024
Dear Patient/Carer I am sorry you have had reason to complain due to a less than satisfactory experience with the practice. Unfortunately, I am unable to identify your mum and therefore, unable to look into this matter. If you would like to email me on manager.highstreetsurgery@nhs.net I can help you resolve this matter. I am not sure why the service wasn't available on e-consult and have emailed the service provider but they require a date and time to investigate if it wasn't working for any reason. Sometimes glitches do happen and I apologise if this was the case. I have just checked and it working now so you can request an appointment, if your mum hasn't already been given one. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled not good at all
Rated 1 star out of 5
by annonymous - Posted on 27 April 2024
takes over an hour for them to answer the phones then there very unhelpfull, prescriptions keep getting administer wrong , very unhelpfull surgery
Visited April 2024
Review titled High Street Surgery
Replied on 29 April 2024
Dear Patient I am sorry you feel this way. All our staff work very hard and do their best to be helpful. It is difficult to address your concerns due to your anonymity, however, if you would like to email me confidentially, I will look into matters for you. Please email me at manager.highstreetsurgery@nhs.net Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled worst ever
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
very rude staff , prescriptions wrongly done , takes 45 mins to an hour to answer the phones, and when you go in there and still calling them there there at reception eating lunch and laughing ignoring the phones in front of them, terrible service
Visited April 2024
Review titled High Street Surgery
Replied on 16 May 2024
Dear Patient Thank you for taking the time to provide feedback. Unfortunately, as you have chosen to do so anonymously, I am unable to investigate your matter. If you would like me to look into it, please email me at manager.highstreetsurgery@nhs.net My staff work extremely hard to provide the best service we can to all our 8200 patients. At times, we fall short of patient expectations which is part of being human. The only time staff are permitted to have lunch at their desk is when the phones lines are switched off between 12 and 2 pm. It appears you have come in during the 2 hours lunch break. The phones are off at this time so they are able to have a well deserved break and have a laugh while eating. I am sorry you feel we provide a 'terrible' service; if you feel you can get a better service at another practice, you are welcome to register elsewhere. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt
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Review titled Great practise
Rated 4 stars out of 5
by Lucia Roberts - Posted on 22 April 2024
We took my son for his injections and the nurse was so kind and helpful, she made us feel relaxed which made him feel relaxed. I really appreciate her way with him
Visited April 2024
High Street Surgery has not yet replied.
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Review titled Repeat Prescription issues
Rated 4 stars out of 5
by K Rowley - Posted on 02 December 2023
I moved to this practically in August and every month I have issues obtaining repeat prescriptions. The practice does not approve repeat prescriptions more than 5 days before the last time it was issued. That has meant that every month I have had one day without medication. It is so stressful I’m thinking of moving again.
Visited December 2023
Review titled High Street Surgery
Replied on 04 December 2023
Dear Ms Rowley I am sorry you have had problems obtaining your prescription. We have protocols to follow when issuing medication and cannot issue them too far in advance. If you would like to discuss your individual case, please email me on manager.highstreetsurgery@nhs.net Kind regards Karnika Baluja Practice manager High Street Surgery
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
Prescriptions take over 5 days to be done. Phone calls take over an hour to be answered. You need to improve your service and experience for patients. Other practices seem to cope with the funding that has been given to them!!!
Visited December 2023
High Street Surgery has not yet replied.
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Review titled Needs improvement
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Over an hour for the phone to be answered, practice management needs a course in customer service as the person I spoke to was rude.
Visited November 2023
High Street Surgery has not yet replied.
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Review titled Really Appreciate the Lovely Service
Rated 5 stars out of 5
by Jules S - Posted on 05 September 2023
I'm off to Manila soon and contacted the Surgery by web form and got a very quick response, booked in for shots and saw the very friendly Nurse twice to get them done. I didn't realise quite how lucky I was until friends told me of their comparable experiences having to go to Pharmacies and such so all in I'm super happy with both the facilities / services available as well as the extremely lovely experience with the Nurse who made me feel comfortable, at ease and explained everything nice and simply. Thank you!
Visited September 2023
Review titled High Street Surgery
Replied on 06 September 2023
Dear Jules Thank you for your delightful review. I am so pleased you had a good experience. There are only certain holiday jabs we hold in stock so I guess you were lucky to have them done here. Other holiday jabs can only be got from pharmacies or specialist travel clinics. Our staff and nurse are happy that they were able to help and we all wish you a fabulous time in Manilla and safe travels. Kind regards Karnika Practice Manager High Street, Cheshunt
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Review titled Great practice
Rated 5 stars out of 5
by Sonay - Posted on 21 September 2023
I’ve had such a good experience with the practice and the doctors are so helpful and the best! Whenever I’ve needed to speak to the GP and made an online request for this, I always get a quick response and even though the wait may be a few days it’s much quicker than all the other GP surgery’s I hear about. I’ve been registered here for about 3 years and cannot fault the staff at all. Thank you for giving us a great service!
Visited September 2023
Review titled High Street Surgery
Replied on 25 September 2023
Dear Sonay Thank you so much for your review and uplifting words for all our staff. Comments like yours keep encouraging us to carry on doing what we do, despite difficult times, and help to increase staff morale. We don't always get it right but we are so pleased that your are happy with the service and we will continue striving to achieve the best for all. Many thanks Kind regards Karnika Baluja Practice manager High Street Surgery Cheshunt
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Review titled They are a really good practice
Rated 5 stars out of 5
by Diane Hannam - Posted on 06 October 2023
I have been going through a very bad time which has tipped me over the top. The staff have been very understanding over and above. Doctors have been brilliant always able to see doctor or speak to a doctor, this has really helped me.
Visited September 2023
Review titled High Street Surgery
Replied on 09 October 2023
Dear Ms Hannam I am so sorry to hear you are going through a bad time and hope things improve for you very soon. I am pleased to hear our staff have been thoughtful and helpful to you when you needed it. Thank you so much for your comments and for taking the time to post this. Wish you all the best. Kind regards Karnika Baluja Practice Manager High Street Surgery Cheshunt