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High Oak Surgery - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Awful since moving to Brierley hill

    Rated 1 star out of 5

    by Peter - Posted on 11 March 2024

    Tried to book app at 7.29.59 (lines open 7.30) 3 times in 30 sec bursts. Message saying all lines full call back. Called back 30 mins later was in que for 45 mins, then when it got to me, they hung up , i was furious. I called later once calmed down only to get a occ nurse, ( who was great) she checked me all over and gave me a script for anti biotics. I told her about my experience earlier & she got me to fill in a feedback form, which I did. This practice was brilliant till it was moved to Brierley hill, but has been run with locums since then & my experience with them is awful, the patient care from them was a dont care attitude & they see if they can "outsource" you to another service. I had an eye problem, all the GP did was send me a link to opticians, which I had to call myself & book myself in. My question how does such a great service turn into this debacle. The annoying thing is, when I turned up to see the occ nurse there wasn't any patientsnin there the whole time i was waiting. I am currently sourcing another surgery if possible, although most seem the same since covid 19

    Visited February 2024

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    Review titled High Oak Surgery

    Replied on 13 March 2024

    Thank you for your review. I am sorry to hear you were dissatisfied with the service you received when trying to obtain an appointment. I would be happy to discuss your concerns in more detail, to do this please email - dihc.haveyoursay@nhs.net, I will then be able to try and resolve any issues you may be experiencing with the surgery. Many Thanks, Helen Blakemore, Business Manager for High Oak Surgery managed by Dudley Integrated Health and Care NHS Trust.

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  2. Review titled Great practice

    Rated 5 stars out of 5

    by MS JILL L BROOK - Posted on 24 July 2023

    Own Gp no appnts available for 2days offered appnt for next day at High Oak surgery which I took. So so pleased, the lady doctor was great. Thorough examination gave positive answers and talked me through all I needed to see her for. Own GP practice failed to give Highoak my 2 reasons for wanting appnt but Highoak spent time discussing issues. Even ladies in pharmacy really looked after me. Came out of surgery feeling positive regarding my health issues.

    Visited July 2023

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    Review titled High Oak Surgery

    Replied on 25 July 2023

    Thank you so much for your positive review of the service at High Oak Surgery. Your feedback will be passed on to the staff involved. Best wishes, Dr Martin, Acting Medical Director for DIHC Trust (operators of High Oak Surgery)

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