Herrington Medical Centre - Ratings and reviews
Reviews
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Review titled Poor front line receptionists
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Your reception and phone lines are your first point if contact for your patients. Some of the older ones still there have stinking attitudes acting like they are the doctors. They seriously need a course in manners.. No patient should feel humiliated conversing with a receptionist with a god complex. This surgery has really gone down hill over the years and I have been a patient there for 23. Seriously thinking of moving
Visited October 2023
Herrington Medical Centre has not yet replied.
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Review titled Lack of appointments, cancellations and concerns
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
I have been with the practice for over 15 years and the service has become shocking, I have been trying for 3 weeks to get an appointment and when finally got one cancelled with no explanation and told to call up again on next working day. As a working person have to queue on a phone at 8.30 to be told by time you get through no appointments left, only can book econsult online which is no good and then only be able to book a week in advance is ridiculous. Diaries should be bookable at least two weeks in advance so people can get to see a doctor face to face. My clients wouldn’t accept having to call up everyday to arrange an appointment and in the modern day of online diaries it should be easy to show which doctors are working and available to book an appointment with. Reception do try but can’t tell you why cancelled or rearrange so what’s the point of a text message telling you to call and rebook only to be then told to call at 8.30 next working day and again wait in queue. Appointment bookings 100% need looking into
Visited April 2023
Review titled Herrington Medical Centre
Replied on 27 April 2023
'I am sorry that your experience of booking appointments at the surgery is so difficult. We agree- it’s a problem. We could easily fill all our appointments every day 3 times over. Putting a 2 week ahead system in place simply increases the 'did not attend' rate and blocks the appointment system for longer. We constantly try to review our system to ensure that it is fair and usable by the most vulnerable and in need patients. At Herrington we work tirelessly to ensure we are working at 100% capacity at all times. It may be worth writing to your MP to outline your complaints.'
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Review titled Poor service
Rated 2 stars out of 5
by Robert Richardson - Posted on 11 December 2022
I have been on the books of this practise for 2yezrs now and have had lots of problems but the latest is beyond belief I went to have my ears checked at nurses as have a hearing g test at hospital which I've waited 6months they said my ears were clear even though I could hardly hear when went for test next day ears were blocked test cancelled will probably have to wait 6 months for another one cannot believe it still can't hear
Visited December 2022
Herrington Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
This a great medical practice, doctors always sit and listen to you instead of sitting typing or looking at their computer, I have had excellent service from all departments at this practice and can easily say these are the best doctors we have ever had.
Visited October 2022
Herrington Medical Centre has not yet replied.
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Review titled Could’ve ask for more!
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
I have just registered with this practice and I was so impressed by the extremely helpful receptionist. I was having problems with my medication and she managed to arrange for me to speak to the GP and see the Nurse Practitioner that day. The nurse practitioner was very knowledgeable and extremely helpful. Couldn’t ask for more!
Visited October 2022
Herrington Medical Centre has not yet replied.
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Review titled Excellent service, staff are lovely
Rated 5 stars out of 5
by DAVE - Posted on 04 October 2022
Can't rate this surgery high enough, reception staff were lovely and really helpful, the Dr I saw was excellent and explained everything, put my mind st rest, the nurse I saw for my blood test was so caring.
Visited September 2022
Herrington Medical Centre has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Kelly Terry - Posted on 09 August 2022
My recent interactions with all the GP in the medical centre have been second to none great response times friendly and helpful would recommend to to all family friends and work colleagues. Even in the difficult times we have all faced they continue to give great service to all
Visited August 2022
Herrington Medical Centre has not yet replied.